Concierge Lounge Closed due to low Occupancy
Dec 30, 2017, 7:27 pm
#61
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No lounges are there to provide guests with dinner
We stayed at the Milan Marriott over Christmas and into the new year once. Lounge didn’t provide breakfast or dinner, but it was always open for drinks and snacks (this may be unique to the Milan Marriott). They provided breakfast in the restaurant plus evening vouchers for an appetizer (and I think a drink) at the bar.
Dec 30, 2017, 7:55 pm
#62
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Dec 30, 2017, 7:59 pm
#63
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Great
Just let me know where and when I can order my prime rib medium along with a baked potato with butter only.
Just let me know where and when I can order my prime rib medium along with a baked potato with butter only.
Dec 30, 2017, 8:46 pm
#64
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Dec 31, 2017, 1:02 am
#65
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Dec 31, 2017, 1:23 am
#66
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So I booked a Marriott hotel in a city with a couple of options, primarily because I thought I would have lounge access to work in, have coffee and beverages, breakfast and snacks as it gets pretty good reviews.
When I arrive I'm informed that I've been "upgraded to the concierge level" due to my Platinum status. I always get a bit worried when they say that access to the lounge is an "upgrade" though it is part of the terms of being Platinum.
Then the front desk associate says "Unfortunately, since we don't have many guests booked right now, the lounge is closed. You can have a continental breakfast in our restaurant, though."
Since the room was pre-paid, the associate said I had no option but to take it. I asked about an upgrade to a larger room and was told "The suites are not available".
Also, water in the room was $5 / bottle. I asked for a free bottle at the front desk and was reluctantly given a bottle that they had a case of. It seems odd and I probably would have stayed elsewhere and saved some money if I had known they closed their lounge due to the low traffic.
Anyone want to guess as to what was going on?
Would it be possible to post information like this on the hotel web site to alert guests?
V
When I arrive I'm informed that I've been "upgraded to the concierge level" due to my Platinum status. I always get a bit worried when they say that access to the lounge is an "upgrade" though it is part of the terms of being Platinum.
Then the front desk associate says "Unfortunately, since we don't have many guests booked right now, the lounge is closed. You can have a continental breakfast in our restaurant, though."
Since the room was pre-paid, the associate said I had no option but to take it. I asked about an upgrade to a larger room and was told "The suites are not available".
Also, water in the room was $5 / bottle. I asked for a free bottle at the front desk and was reluctantly given a bottle that they had a case of. It seems odd and I probably would have stayed elsewhere and saved some money if I had known they closed their lounge due to the low traffic.
Anyone want to guess as to what was going on?
Would it be possible to post information like this on the hotel web site to alert guests?
V
My hotel tomorrow is closing its lounge at 1pm. I don't think it's unreasonable to ask for extra bottled water or soft drinks to make up for the closed lounge. I probably wouldn't go as far as to ask for anything more such as a F&B credit unless the closing interfered with a substantive F&B offering in the lounge.
Dec 31, 2017, 2:23 am
#67
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At most US properties this is true, but outside the US it is often very easy to make a dinner out of the lounge offerings.
There is a big difference between making a dinner out of the buffet options, and being able to order a la carte. Though several European lounges I have been to allows you to order from the main restaurant, at a charge though. But then you get free wine, beers and cocktails with your steak at least.
There is a big difference between making a dinner out of the buffet options, and being able to order a la carte. Though several European lounges I have been to allows you to order from the main restaurant, at a charge though. But then you get free wine, beers and cocktails with your steak at least.
Dec 31, 2017, 7:16 am
#68
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Dec 31, 2017, 7:56 am
#69
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How good is your imagination or are you susceptible to hypnotic suggestions? There have been many restaurants where I made my dinner solely from their appetizer menu (poor man's tapas bar).
Jan 1, 2018, 7:13 am
#70
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A decent hotel will provide an alternative amenity of they close the lounge unexpectedly. In fact once I had a concierge level room booked when they decided to close the lounge and my booking clearly confirmed 'lounge access'. After some arguing w/ the FD manager we got vouchers for drinks/food at the bar.
Jan 1, 2018, 11:55 am
#71
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I always ask if the concierge lounge is open when booking rooms at this time of the year. Many DC area hotels will close the lounge around Christmas and New Years, but some properties like the Falls Church Marriott Fairview Park have kept them open during this holiday season.
Jan 1, 2018, 12:00 pm
#72
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I think doing this (serving bdffet dinner) keeps the kitchen staff busy.
Jan 1, 2018, 5:57 pm
#73
Join Date: Oct 2015
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Marriott Vancouver Pinnacle lounge is operating limited hours (breakfast only then closing at 1pm daily) during a two week period due to the holidays. The hotel didn't preemptively offer anything but when I expressed disappointment they happily filled my mini fridge with complimentary refreshments from the lounge and provided two fruit plates.Fruit plates made up for missing the hors d'oeurves 
Jan 2, 2018, 8:00 am
#74
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I just got 750 points this morning after finding the lounge closed (continental breakfast for two OR any breakfast entree free at the restaurant OR $10 credit in the snack market area also offered). I guess they don't get many business travelers coming in on New Years Day.
This is honestly the first time I've run into a closed lounge. The compensation seemed pretty reasonable, though I think they were supposed to have proactively offered it last night when I checked in.
This is honestly the first time I've run into a closed lounge. The compensation seemed pretty reasonable, though I think they were supposed to have proactively offered it last night when I checked in.
Jan 2, 2018, 1:22 pm
#75
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I asked about the concierge lounge, and they said it would be open for New Years and Christmas.
