New Cancellation Policy
Jun 25, 2017, 6:59 am
#91
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
This cancellation policy would completely stop my employer from allowing me to book with this chain. Sometimes when you expect to be out on a project for Monday-Thursday night, you only end up out on Monday-Wednesday night and at properties in the past as long as you told them on Wednesday night that you were going to leave the next morning, all was well and you could leave and just pay for the 3 nights.
Now with this policy, I don't think you could just do that anymore.
Now with this policy, I don't think you could just do that anymore.
Cheers.
Jun 25, 2017, 4:36 pm
#92
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
I just made a reservation for next weekend at the Anaheim Marriott and it, too, has a 6pm day of arrival cancellation. So before we all go burning Marriott at the stake, let's realize that things like this are property-specific.
Jun 29, 2017, 11:38 am
#93
Join Date: May 2010
Posts: 3,461
Alright... I am having a blonde moment
I have this cancellation policy on a reservation
"You may cancel your reservation for no charge until June 29, 2017 (2 day[s] before arrival)."
Can I cancel today (June 29th) or am I too late???
(I'm in a meeting and can't call the Platinum line to ask!)
I have this cancellation policy on a reservation
"You may cancel your reservation for no charge until June 29, 2017 (2 day[s] before arrival)."
Can I cancel today (June 29th) or am I too late???
(I'm in a meeting and can't call the Platinum line to ask!)
Jun 29, 2017, 11:41 am
#94
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,116
IME, you can cancel today with no penalty. You might get a message warning you about a penalty, but you won't be charged.
Jun 29, 2017, 1:31 pm
#95
Join Date: May 2010
Posts: 3,461
Alright... I am having a blonde moment
I have this cancellation policy on a reservation
"You may cancel your reservation for no charge until June 29, 2017 (2 day[s] before arrival)."
Can I cancel today (June 29th) or am I too late???
(I'm in a meeting and can't call the Platinum line to ask!)
I have this cancellation policy on a reservation
"You may cancel your reservation for no charge until June 29, 2017 (2 day[s] before arrival)."
Can I cancel today (June 29th) or am I too late???
(I'm in a meeting and can't call the Platinum line to ask!)
Jun 29, 2017, 1:35 pm
#96
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
Jun 29, 2017, 1:38 pm
#97
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 882
I would be madder than the proverbial wet hen. As a fellow PP and Ambassador customer, I would be LIVID if they held firm on this. Yes, I may sound like a male Diva, but this is not cool. Lifetime Platinum here, so not a lot of incentive to keep racking up points and nights, but if a situation like this happens to me, I may switch brands. Im sure my lost business will make about zero impact to them, but its the principle.
Jun 29, 2017, 3:09 pm
#98
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Alright... I am having a blonde moment
I have this cancellation policy on a reservation
"You may cancel your reservation for no charge until June 29, 2017 (2 day[s] before arrival)."
Can I cancel today (June 29th) or am I too late???
(I'm in a meeting and can't call the Platinum line to ask!)
I have this cancellation policy on a reservation
"You may cancel your reservation for no charge until June 29, 2017 (2 day[s] before arrival)."
Can I cancel today (June 29th) or am I too late???
(I'm in a meeting and can't call the Platinum line to ask!)
Your assumption is correct.
Jul 3, 2017, 8:40 am
#99
Join Date: Apr 2015
Posts: 217
It's still all over the place. Just booked JW in DC, 1 day cancellation. And now just booked Greenbelt, MD, 2 days cancellation. Same dates.
Jul 3, 2017, 11:32 am
#100
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Jul 4, 2017, 11:15 am
#101
Join Date: May 2010
Posts: 1,124
This is not true, you may cancel up to midnight of the night of the date indicated. This is standard across many brands I have done this many times.
Jul 4, 2017, 11:28 am
#102
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,529
Sucks if you desire real flexibility but I've found waiting until very late to book at Marriott works better for me. I, generally, find lower prices about a week or two out from a stay so not sure this would kill me since a week or two out I'm near 100% sure of the trip.
Jul 4, 2017, 11:53 am
#103
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Starwood's standard tends to be 4:00 p.m. hotel time. Therefore, a 48-hour cancellation policy for arrival on August 4 would required cancellation no later than 4:00 p.m. hotel time August 2. The 4:00 p.m. cutoff is clearly stated in the reservation's cancellation notice on the reservation itself.
Jul 4, 2017, 9:04 pm
#104
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Starwood's standard tends to be 4:00 p.m. hotel time. Therefore, a 48-hour cancellation policy for arrival on August 4 would required cancellation no later than 4:00 p.m. hotel time August 2. The 4:00 p.m. cutoff is clearly stated in the reservation's cancellation notice on the reservation itself.
Thought that difference makes me wonder, will get a further degradation of cancellation time by 8 extra hours (the difference between midnight and 4 pm) when the programs all merge?
Jul 4, 2017, 9:33 pm
#105
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Except that whenever I cancel on the last day on a Marriott, it warns me that there is a penalty. One time, I clicked cancel and didn't realize I had to click a third time to confirm I wanted to cancel.