New Cancellation Policy
Jul 17, 17, 2:15 pm
#136
Join Date: Apr 2007
Location: Michigan's West Coast and wherever my clients need me
Programs: Delta Diamond (2+M MQMs), Hertz PC, Marriott Titanium
Posts: 615
Originally Posted by mindrisa
Did you try to HUCA? Or do they contact the hotel so that wouldn't do any good?
Jul 17, 17, 10:22 pm
#137
Suspended
I know a few tricks to make a booking and make sure the card used for reservation cannot be charged following a no-show or cancellation past free-cancellation deadline. It seems that I'll have to resort to such tricks more often 
Jul 19, 17, 7:31 pm
#138
Join Date: Dec 2016
Posts: 243
Originally Posted by Global_Hi_Flyer
This is precisely what happens when an industry becomes very concentrated and there are fewer competitive options.
I'm booking a HGI (Hilton) property this weekend because I may need to cancel. Their policy is 6 PM DOA.
I'm booking a HGI (Hilton) property this weekend because I may need to cancel. Their policy is 6 PM DOA.
Not after July 31st. It will then be 48 hours.
Jul 19, 17, 7:39 pm
#139
Join Date: Dec 2016
Posts: 243
Originally Posted by Mr. Vker
WOW. This is NOT encouraging.
Jul 19, 17, 7:45 pm
#140
Join Date: Dec 2010
Posts: 187
Just did a few day road trip in SoCal, booking 1 day ahead each day (i.e., booking today for tomorrow night). Weird to see a statement each time to the effect that "this reservation can be canceled without penalty up to [yesterday]."
Jul 20, 17, 12:50 pm
#141
Join Date: Sep 2012
Location: YVR
Posts: 1,832
Originally Posted by MasterGeek
I know a few tricks to make a booking and make sure the card used for reservation cannot be charged following a no-show or cancellation past free-cancellation deadline. It seems that I'll have to resort to such tricks more often
I sort of achieved that once accidentally by cancelling a card after a booking was made, but I'm not really willing to do that everytime to avoid a cancellation charge!
Jul 20, 17, 12:51 pm
#142
Join Date: Sep 2012
Location: YVR
Posts: 1,832
Originally Posted by retiredfromhilton
Not after July 31st. It will then be 48 hours.
Jul 28, 17, 6:03 pm
#143
Join Date: Oct 1999
Location: MD,USA
Posts: 386
This new cancellation policy simply allowed one of the hotels I recently stayed at to charge my credit card once the 48-hour deadline had passed.
Jul 29, 17, 5:19 am
#144
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 752
Originally Posted by pokee
Ohhhh...do tell!
I sort of achieved that once accidentally by cancelling a card after a booking was made, but I'm not really willing to do that everytime to avoid a cancellation charge!
I sort of achieved that once accidentally by cancelling a card after a booking was made, but I'm not really willing to do that everytime to avoid a cancellation charge!
I wasn't even trying to get around this new policy (I wanted to keep the room!). But the card I had booked with was replaced by the issuer between booking and check in. Just a word of warning that you may not want to go that route!
bawm
Jul 29, 17, 11:33 am
#145
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Programs: AA 1.75MM EXP EMD, UA 1.31MM LT *G, DL SM, AS MVPG 75K, Marriott LT PLT(PP)/ICH AMB PLT/Hertz PC
Posts: 3,209
Originally Posted by bawm
I don't even think that will work. Just this week, two days before check in, I got a message from a Marriott property saying my guarantee CC was not valid and I should call in with an updated one, or the room would no longer be guaranteed (I'd lose the room as I arrive late).
I wasn't even trying to get around this new policy (I wanted to keep the room!). But the card I had booked with was replaced by the issuer between booking and check in. Just a word of warning that you may not want to go that route!
bawm
I wasn't even trying to get around this new policy (I wanted to keep the room!). But the card I had booked with was replaced by the issuer between booking and check in. Just a word of warning that you may not want to go that route!
bawm
Originally Posted by Global_Hi_Flyer
This is precisely what happens when an industry becomes very concentrated and there are fewer competitive options.
I'm booking a HGI (Hilton) property this weekend because I may need to cancel. Their policy is 6 PM DOA.
I'm booking a HGI (Hilton) property this weekend because I may need to cancel. Their policy is 6 PM DOA.
Originally Posted by Mr. Vker
I had a flight cancelled Monday evening. (Smoke and fumes in the DC ATC Center really impacted BWI with no warning.) I was to stay at the Portsmouth Ren Mon and Tuesday. I called the Plat line. Explained the situation-they cancelled without penalty and specifically noted that I was a Plat.
Last edited by PaulInTheSky; Jul 29, 17 at 11:44 am
Jul 30, 17, 8:26 am
#146
Join Date: Feb 2005
Programs: Marriott Lifetime Platinum (former PP), Hyatt Diamond, Hilton Gold, UA Silver, AS Member, Hertz 5*
Posts: 3,900
In the past, I have asked them to move my reservation to a later date rather than cancel it when it was not possible to cancel. I would ask them for that option if it is a property I stay at frequently.
Jul 30, 17, 3:14 pm
#147
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,590
If you are listening, Marriott, you have already lost at least 10 nights of mine over this policy.
Jul 30, 17, 7:25 pm
#148
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,564
Originally Posted by orca15
If you are listening, Marriott, you have already lost at least 10 nights of mine over this policy.
Presumably not Hilton, which is instituting much the same policy tomorrow. Presumably not Carlson, which already seems like it might have a similar policy, based on my bookings this year.
Jul 31, 17, 6:09 am
#149
Join Date: Dec 2016
Location: WAW
Programs: SQ(*G), A3(*G), LH(*S); Marriott Titanium, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,326
Originally Posted by sdsearch
Again, lost to where? Presumably not Hilton, which is instituting much the same policy tomorrow. Presumably not Carlson, which already seems like it might have a similar policy, based on my bookings this year.
Presumably not Hilton, which is instituting much the same policy tomorrow. Presumably not Carlson, which already seems like it might have a similar policy, based on my bookings this year.
Jul 31, 17, 6:44 am
#150
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: SouthWest A-List; AA Plat/2MM; Marriott LT Titanium; IHG Plat; Hilton Diamond; Hyatt Discoverist
Posts: 11,627
Originally Posted by yurtripper
IHG or Accor? Both of them still allow same day cancellation.
