poor Treatment from Mexico City Marriott Reforma
Jun 13, 2017, 12:23 pm
#92
Join Date: Dec 2012
Location: DEN
Programs: Recovered UA 1k, IHG Platinum, Marriott Platinum, Alaska gold75
Posts: 18
Message to Marriott
Very interesting post and comments. They provide a good reminder that behavior, customs and language are nuanced and differ from country to country. The bottom line for me is that this hotel is going on my no fly list. As a Marriott platinum I am happy to reward bad customer service by voting with my dollars and sharing my opinions in all appropriate forms.
Jun 13, 2017, 12:52 pm
#93
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Very interesting post and comments. They provide a good reminder that behavior, customs and language are nuanced and differ from country to country. The bottom line for me is that this hotel is going on my no fly list. As a Marriott platinum I am happy to reward bad customer service by voting with my dollars and sharing my opinions in all appropriate forms.
If it were me, I'd laugh it off and move on.
Jun 13, 2017, 12:54 pm
#94
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Jun 13, 2017, 4:38 pm
#95
Join Date: Oct 2015
Location: Southern Cal
Programs: UA, AA, Delta, Marriott
Posts: 113
One late evening in Thailand I got on a hotel elevator and a man in a suit got on behind me. He punched a floor number higher than mine, but got off with me on my floor, where he claimed to be security. He stated that he believed I had an unregistered guest in my room and insisted on looking in. So I let him, where he found no one.
When I brought it up with management the next day, they said they would check into it. Their response later was that no one in security had reported doing anything like that. On top of that, the description I gave of the guy's clothing did not match the clothing worn by their security. I still wonder who he was and why he didn't see me escort my guest out right before I got on the elevator.
When I brought it up with management the next day, they said they would check into it. Their response later was that no one in security had reported doing anything like that. On top of that, the description I gave of the guy's clothing did not match the clothing worn by their security. I still wonder who he was and why he didn't see me escort my guest out right before I got on the elevator.
Jun 13, 2017, 4:43 pm
#96
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,103
One late evening in Thailand I got on a hotel elevator and a man in a suit got on behind me. He punched a floor number higher than mine, but got off with me on my floor, where he claimed to be security. He stated that he believed I had an unregistered guest in my room and insisted on looking in. So I let him, where he found no one.
Cheers.
Jun 13, 2017, 4:58 pm
#97
Join Date: Apr 2008
Location: RDU
Posts: 5,228
One late evening in Thailand I got on a hotel elevator and a man in a suit got on behind me. He punched a floor number higher than mine, but got off with me on my floor, where he claimed to be security. He stated that he believed I had an unregistered guest in my room and insisted on looking in. So I let him, where he found no one.
When I brought it up with management the next day, they said they would check into it. Their response later was that no one in security had reported doing anything like that. On top of that, the description I gave of the guy's clothing did not match the clothing worn by their security. I still wonder who he was and why he didn't see me escort my guest out right before I got on the elevator.
When I brought it up with management the next day, they said they would check into it. Their response later was that no one in security had reported doing anything like that. On top of that, the description I gave of the guy's clothing did not match the clothing worn by their security. I still wonder who he was and why he didn't see me escort my guest out right before I got on the elevator.
Jun 13, 2017, 5:10 pm
#98
Join Date: Sep 2014
Location: DCA-IAD-BWI
Programs: AA-Exp/CK, UA-GS, MR-Plt, GOLD: HH, Stwd, Hyatt
Posts: 1
My $.02....being Colombian and having been to every Marriott in Latin America several times, I can tell you that as some have noted, a lot hinges on how you say "acompańante". Also, having babysat "gringos" at some of these properties and after discussions with hotel managers, the reason for registering mostly women (but it goes both ways....) is for your own protection. The "acompańantes" some times leave the otherwise unsuspecting guest tied up, drugged or worse. Hence the request to register and in many cases, they are expected to leave their ID (cédula, RG, Registro, etc) at the front desk .
Jun 13, 2017, 6:35 pm
#99
Join Date: Sep 2016
Posts: 245
Yeah, but is there any good way to deal with that situation?
I'd probably demand he accompany me back down to the front desk, but that doesn't play out very well either way.
If he's legit, you get an angry security guard, likely ejection from the hotel, and possible worse consequences.
If he's planning on robbing you, you're at a disadvantage as soon as you got off the elevator. Particularly so if he's armed, which is maybe more likely in the US than in Asia.
I'd probably demand he accompany me back down to the front desk, but that doesn't play out very well either way.
If he's legit, you get an angry security guard, likely ejection from the hotel, and possible worse consequences.
If he's planning on robbing you, you're at a disadvantage as soon as you got off the elevator. Particularly so if he's armed, which is maybe more likely in the US than in Asia.
Jun 13, 2017, 6:59 pm
#100
Join Date: Apr 2008
Location: RDU
Posts: 5,228
Yeah, but is there any good way to deal with that situation?
I'd probably demand he accompany me back down to the front desk, but that doesn't play out very well either way.
If he's legit, you get an angry security guard, likely ejection from the hotel, and possible worse consequences.
If he's planning on robbing you, you're at a disadvantage as soon as you got off the elevator. Particularly so if he's armed, which is maybe more likely in the US than in Asia.
I'd probably demand he accompany me back down to the front desk, but that doesn't play out very well either way.
If he's legit, you get an angry security guard, likely ejection from the hotel, and possible worse consequences.
If he's planning on robbing you, you're at a disadvantage as soon as you got off the elevator. Particularly so if he's armed, which is maybe more likely in the US than in Asia.
Jun 13, 2017, 7:44 pm
#101
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,103
Yeah, but is there any good way to deal with that situation?
I'd probably demand he accompany me back down to the front desk, but that doesn't play out very well either way.
If he's legit, you get an angry security guard, likely ejection from the hotel, and possible worse consequences.
If he's planning on robbing you, you're at a disadvantage as soon as you got off the elevator. Particularly so if he's armed, which is maybe more likely in the US than in Asia.
I'd probably demand he accompany me back down to the front desk, but that doesn't play out very well either way.
If he's legit, you get an angry security guard, likely ejection from the hotel, and possible worse consequences.
If he's planning on robbing you, you're at a disadvantage as soon as you got off the elevator. Particularly so if he's armed, which is maybe more likely in the US than in Asia.
Cheers.
Jun 13, 2017, 7:50 pm
#102
Join Date: Sep 2016
Posts: 245
If you don't let him into your room, and he's going to rape you, then he's just going to take your key and follow through anyway.
If he is actually a guard, people get beaten or maced for "disrespect" all the time.
Jun 13, 2017, 8:00 pm
#103
Join Date: Sep 2016
Posts: 245
There are many legit ways to handle the situation which don't involve getting robbed, raped or ejection from the hotel. And I'd disagree w/ the more likely to have a security guard armed in the US. Security guards aren't armed at all & legit ones have walkie-talkies.
Cheers.
Cheers.
But, I have absolutely seen armed security guards at hotels in the US. Mostly uniformed contractors, but also several plainclothes employees at a large Hilton.
Jun 13, 2017, 8:14 pm
#104
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,103
Cheers.
Jun 13, 2017, 8:39 pm
#105
Join Date: Sep 2016
Posts: 245
And can I take it you don't stay at hotels in New York City, Chicago, or Nevada?