No upgrades for "airport locations"?
Feb 28, 2017, 11:05 pm
#1
Original Poster
Join Date: Aug 2007
Location: Tx
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No upgrades for "airport locations"?
Asked about room upgrade at phx airport marriott was told "we don't do upgrades as this an airport hotel"...is this correct?
TIA
TIA
Feb 28, 2017, 11:21 pm
#2
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
Marriott policy does not exclude airport hotels from the upgrade benefit ("Based on room availability at check-in, we'll do our best to upgrade your room. Upgrades are subject to availability identified by each hotel and limited to your personal guestroom."). The only official exclusion is for Marriott Vacation Club properties.
That being said, a typical airport Marriott with cookie-cutter rooms and a high percentage of elite guests (due to many frequent business travelers), is unlikely to be in a position to provide meaningful upgrades. Even so, such a hotel should still try to put elite guests into its better rooms (higher floors, more desirable side of the building).
That being said, a typical airport Marriott with cookie-cutter rooms and a high percentage of elite guests (due to many frequent business travelers), is unlikely to be in a position to provide meaningful upgrades. Even so, such a hotel should still try to put elite guests into its better rooms (higher floors, more desirable side of the building).
Last edited by Horace; Mar 1, 2017 at 8:40 pm
Mar 1, 2017, 9:39 am
#4
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As Horace mentions, airport locations are not exempt from the upgrade policy. So either the FDC was ill-informed or has a GM who has a policy separate from Marriott's.
It's one reason to have w/ you the T&Cs, so you can gently point out the error of their ways. Of course, if you've got a property that says they don't do upgrades at all, they'll probably pull the availability card.
I've stayed at the property in the OP & did get an upgrade, but that was a # of years ago. I've also been upgraded to suites at the LAX Ren & the LAX Marriott & a few others airport properties.
Cheers.
It's one reason to have w/ you the T&Cs, so you can gently point out the error of their ways. Of course, if you've got a property that says they don't do upgrades at all, they'll probably pull the availability card.
I've stayed at the property in the OP & did get an upgrade, but that was a # of years ago. I've also been upgraded to suites at the LAX Ren & the LAX Marriott & a few others airport properties.
Cheers.
Mar 1, 2017, 9:47 am
#5
Join Date: Apr 2003
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I get upgraded all the time at airport hotels.
They tend not to have a lot of suites but it's often easier to upgrade a traveler for one night than someone staying a few days.
I stay at the PHX Marriott from time to time but frankly try to avoid it because I'm always left with an experience that they don't value business of loyal Marriott members. For example, I don't really appreciate being asked to sign a document when I'm there on a one day stay that they'll charge me for my entire reservation if I check out early. Seems like I may have had a couple of other minor issues that I can't remember at the moment so I try to avoid it.
They tend not to have a lot of suites but it's often easier to upgrade a traveler for one night than someone staying a few days.
I stay at the PHX Marriott from time to time but frankly try to avoid it because I'm always left with an experience that they don't value business of loyal Marriott members. For example, I don't really appreciate being asked to sign a document when I'm there on a one day stay that they'll charge me for my entire reservation if I check out early. Seems like I may have had a couple of other minor issues that I can't remember at the moment so I try to avoid it.
Mar 1, 2017, 2:38 pm
#7
Used to be bulldoggolfer05
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I know that this might seem like an obvious question, but what is your status with Marriott if any?
Mar 1, 2017, 3:25 pm
#8
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Definitely not a corporate policy! But as Horace mentioned, upgrades aren't really meaningful at these locations anyway. We received a Lake view room at the Orlando Airport Marriott 4 months ago, on the executive floor which is a high floor. It's nice to be recognized, but the room itself wasn't a big deal. It was still a tired airport-hotel room.
What might work is asking for exactly what you want: a high floor? away from the elevator? The corner room if your kids are with you and you really need the extra space? This has worked for us before.
What might work is asking for exactly what you want: a high floor? away from the elevator? The corner room if your kids are with you and you really need the extra space? This has worked for us before.
Mar 1, 2017, 3:37 pm
#9
Join Date: May 2005
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The most important thing at any airport hotel is getting a room facing away from the airport, at least as much as possible. They all seem to be fairly run down anyways, so go for quiet over upgrades.
Mar 1, 2017, 4:12 pm
#10
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Cheers.
Mar 1, 2017, 8:28 pm
#11
Original Poster
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Just a lowly gold...thought they were just blowing me off....on a positive note, my room met all my set preferences...just really dislike being lied to but didn't want to make a fuss for a room that mat have not really been an "upgrade"
Mar 2, 2017, 10:19 am
#12
Join Date: Jan 2009
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If you have a little time, you can call Marriott reservations and ask for the GM's email address. Shoot a quick email and say you were disappointed with this policy.
Mar 2, 2017, 11:35 am
#13
Join Date: May 2002
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When an employee at a Marriott-affilated property cites a fictitious Corporate policy to justify something -- as if the hotel would would like to do something good for a guest, but is prevented from doing so by Corporate -- it's never a good thing.
Either the guest will know it's a lie (and people don't like being lied to), or the guest will think Marriott has stupid restrictions on how hotels can treat guests across the whole company.
Mar 2, 2017, 11:47 am
#14
Join Date: Jun 2008
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Definitely not a corporate policy! But as Horace mentioned, upgrades aren't really meaningful at these locations anyway. We received a Lake view room at the Orlando Airport Marriott 4 months ago, on the executive floor which is a high floor. It's nice to be recognized, but the room itself wasn't a big deal. It was still a tired airport-hotel room.
I've also gotten UGs at the MCO Ren, the LAX Marriott and Ren, the PHL Ren, the EWR FS, the PIT FS and both the north and south DFW FSs, so if there is a policy of not UGs at airport hotels, there sure are many rule breakers out there.
Mar 2, 2017, 12:58 pm
#15
Join Date: Jul 2009
Posts: 620
I often switch hotels to be closer to the airport when I have the extra early flights. Since it's usually a 1 nighter I often get upgraded so YMMV. Unfortunately its usually an early night sleep then out on the bus in the morning so I don't get to enjoy the ammenity but am grateful for it.