rylan

Tried the latest version of the new app... got the same error as others about not being able to retrieve reservations so only some show up.

ords

After updating the new app, I'm now showing a reservation for last night at a FFI I never made with a confirmation number. Had to call the hotel this morning to verify or not and no, they did not have a reservation on file.

PHLGovFlyer

As a data point I'm on the latest version of the app for iPhone and all of my reservations are (finally) appearing correctly. Prior to this latest version drop it only showed 3 out of 7 reservations.

Tanic

I got all excited to try out the new Marriott app today when a new red badge appeared. Time to mobile check in.

Opened up the new app, the stylized M began pulsing, and there it was: "Hello. Let's get you checked in..." to the Residence Inn.

Except I am staying at Marquis. D'Oh!

aaupgrade

LOL By Marriott IT standards, working as designed.

jimdarcy

Does the app show lifetime points?

tai4de2

Not that I can see. It shows lifetime nights only.

pinniped

Mine shows LT nights and my upcoming reservation. Not close enough to a check-in to see if the app actually works.

I've had good luck with the Hilton app so far this year. Enjoy the ability to use digital key and just go directly to the room. My only complaint with Hilton is that I can't ever select upgraded room types, even though I'm Diamond. So on a regular business trip where I don't care, it's fine. But on a trip with family where I might care, their OLCI doesn't help me.

jimdarcy

When you check in via the app the day before your reservation and choose a check in time does a hotel room get assigned at that time or does the actual room get assigned when you go to the desk and get room key, etc

thanks

pinniped

I believe the front desk works the room assignments early in the day. This is true both for OLCI and "regular" check-in. If you've done OLCI, they actually code the key ahead of time and it's in a little box waiting for you when you arrive. You get an alert when they have made your room available.

Any large hotel with a queue for regular check-in *should* have the little box and an FDC over in a separate queue. Key pick-up should then take just a few seconds...show ID and off you go.

It'll be great when they have a real digital key. I still like to have a "real" key, but the digital key lets me skip the lobby entirely if it's busy. I get the real key later when no one else is waiting at the front desk. I've been using this at Hilton and I love it. Skipped a 6-7 person queue just last week.

jimdarcy

thanks for the reply. So your thought is a human makes the decision to upgrade a customer rather than a computer that sees status and upgrades then assigns a room?

pinniped

I don't work in the industry, so I let those that do respond.

My experience with OLCI in general has been, unfortunately, no upgrades, either as a Marriott Platinum or Gold or a Hilton Diamond. But Marriott has always been an extremely rare upgrade and Hilton hasn't upgraded elites as a general practice in many years, so I don't think that's OLCIs fault.

CMK10

I think they've done a good job on this. It's flashy but not in the annoying way where style takes precedence over substance, it's user friendly and it's not too barebones in a way where I long for my laptop. I do wish though that when I pulled up a reservation I could go to the hotel page through my reservation page.

Explorer789

Keep in mind that app redesigns usually do focus on design initially with the intention of adding all the remaining features later. It does the basic stuff for now, but give it a few iterations.

Mdalzell624

The worst ever. I have been calling the reservations center to make reservations for Marriott. I have 600,000 points so I really need to stay with Marriott. But I'm dumping Hertz.