SocialAdept

I was looking to book a room at RC/JW/REN Kuala Lumpur but noticed to my surprised that I was slapped with a 150 MYR/$35 per night "Extra adult charge (children may be exempted)" for all properties for our family of 2 adults and 1 infant.

The thing is that the detailed page for clicking through to a hotel does not differentiate from adults and children and checking for 2 adults or 1 adult + 1 child did not yield the charge. Out of my hundreds of nights spent in hotels I've never heard of an extra fee being charged for an accompanying infant. For crib/baby cote sure but there's no indication of that here.

Is this common for Marriott and this particular city? Checking similar hotels (Hyatt/Mandarin Oriental/Hilton) I see at most marginal (20 MYR/night) added to the price for a third guest/infant.

PayItForward

Just book as 2 adults and you will be fine. You can subsequently follow-up with an email asking about a crib for your infant.

LPCJr

Just encountered a similar issue trying to book CY Niagara Falls, Ontario. I entered 2 adults, 3 children, and it's applying a 30.00 total "extra adult charge". If I decrease the number of children, it goes down, it's 10.00 per person. I do not want to just book for 2 adults because I want a room with 2 beds and do not want to be upgraded to an exec king or something like that. Not sure what the right way to handle this is.

Any experience with just ignoring this and hoping that common sense will prevail at check in?

mahasamatman

What you consider common sense and what the hotel considers common sense may very well differ.

LPCJr

I agree, which is why I am trying to understand how this has actually been handled in practice. Obviously there is an error in their reservation system that is counting children as adults. I'm just not sure how to 1) book for the proper number of people, AND 2) be charged for the correct number of adults (i.e. Only 2).

Srisarin

have you tried calling the Rooms Manager at the hotel to get the answer ?


BTW, since this is Canada then may have different rules then you're used to.

Often1

What was the property's answer when you called? If it's an error, just get it fixed before you arrive.

FD clerks can be unempowered and, depending on specific local fire codes, your room may not be available for 5 people. "Fixing" it at check-in can mean picking up a second room at the rack rate.

LPCJr

The rate rules say max occupancy is 5. It's not an issue of being able to book for 5 people. It's a question of being erroneously charged for additional adults when I have specified that 3 of the people are children.

jtp1947

For this one reservation you could change your profile to two beds and change it back to your original designation after your stay. Just a thought....

LPCJr

The issue is not being able to book a room with the correct number of beds. It is that the reservation system is treating 2 Adults + 3 Children as 5 Adults, and thus charging for 3 additional adults. I have also expanded my search to the other Niagara Falls properties, and all of them are doing this, so it is not a property-specific problem.