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London Gatwick Courtyard: Worst Stay Ever

London Gatwick Courtyard: Worst Stay Ever

Old Mar 5, 17, 6:58 pm
Join Date: Dec 2014
Location: Samui
Programs: Marriott Bonvoy Titanium, CX Marco Polo Gold, TK Miles & Smiles Elite
Posts: 1,797
I spent 2 x one-night stays here two weeks ago and neither stay has posted. Both stays were booked directly on line and they knew I was Platinum and confirmed at check in that I wanted the 250 bonus points.

What is normal? A subsequent stay at The Majestic KL posted the next day. Is this a manual process that is failing at the hotel or what? I've read elsewhere of points failing to post from this place.
ftrichard is offline  
Old Aug 22, 17, 3:56 pm
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Titanium (+LTP), VS Gold
Posts: 1,340
I echo some of the comments above. Actually quite a nice hotel, but let down by staff. At check-in, reception insisted my room was without breakfast (even though Id booked a breakfast inclusive rate). No points have posted, and the UK Amex SPG card has not recognised it as a Marriott so no double points.
davidw70 is offline  
Old Aug 24, 17, 10:20 am
Join Date: Apr 2016
Posts: 1
I have been here on 2 points stays

Hotel is just fine...service is a bit slow ...but no real problems
Rob Anderson is offline  
Old Aug 24, 17, 10:32 am
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 69,953
Thanks for the update - and for your first post on FT!

SkiAdcock is offline  

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