London Gatwick Courtyard: Worst Stay Ever
Mar 5, 2017, 6:58 pm
#16
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,205
I spent 2 x one-night stays here two weeks ago and neither stay has posted. Both stays were booked directly on line and they knew I was Platinum and confirmed at check in that I wanted the 250 bonus points.
What is normal? A subsequent stay at The Majestic KL posted the next day. Is this a manual process that is failing at the hotel or what? I've read elsewhere of points failing to post from this place.
What is normal? A subsequent stay at The Majestic KL posted the next day. Is this a manual process that is failing at the hotel or what? I've read elsewhere of points failing to post from this place.
Aug 22, 2017, 3:56 pm
#17
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,392
I echo some of the comments above. Actually quite a nice hotel, but let down by staff. At check-in, reception insisted my room was without breakfast (even though I’d booked a breakfast inclusive rate). No points have posted, and the UK Amex SPG card has not recognised it as a Marriott so no double points.
Aug 24, 2017, 10:20 am
#18
Join Date: Apr 2016
Posts: 1
I have been here on 2 points stays
Hotel is just fine...service is a bit slow ...but no real problems
Hotel is just fine...service is a bit slow ...but no real problems
Aug 24, 2017, 10:32 am
#19
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,096
Thanks for the update - and for your first post on FT!
Cheers.
Cheers.