Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
Jun 5, 2018, 10:07 am
#887
Join Date: Sep 2004
Location: The World!!!
Programs: Some of them not all ...
Posts: 1,532
Wailea Beach Resort - Marriott, Maui - 4PM Check Out and Room Upgrade to Ocean View on a 7 Night Package Stay
JW Marriott Miami - 4PM Check Out on a Group Rate for a convention I attended for work (5 Nights Sunday to Friday)
Marriott Gold
JW Marriott Miami - 4PM Check Out on a Group Rate for a convention I attended for work (5 Nights Sunday to Friday)
Marriott Gold
Jul 17, 2018, 10:08 pm
#889
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
Recent experience at Louisville Downtown. Late checkout wasn't offered at checkin, and when I inquired the night before I was departing, I got the "sold out" excuse. I pushed back and was able to get 1 PM, which was all I needed for my 2:45 PM flight. Later I reviewed the "T&C" for Platinum, which currently says:
"Guaranteed 4 p.m. late checkout, subject to availability at resort and convention hotels"
So, I thought, hmmm, there is a convention center (currently closed for renovation) across the street, and couldn't any hotel with banquet halls claim that they are a "convention hotel"?. Last step, I went to the Marriott website where in the search I saw an option for "Convention Center" in the search criteria, and all of 6 US properties qualify, none in a major city and not including Louisville.
My conclusion, in Louisville they were just making it up, so what else is new. But seriously, does anyone have any insight into what "convention hotels" really is supposed to mean?
"Guaranteed 4 p.m. late checkout, subject to availability at resort and convention hotels"
So, I thought, hmmm, there is a convention center (currently closed for renovation) across the street, and couldn't any hotel with banquet halls claim that they are a "convention hotel"?. Last step, I went to the Marriott website where in the search I saw an option for "Convention Center" in the search criteria, and all of 6 US properties qualify, none in a major city and not including Louisville.
My conclusion, in Louisville they were just making it up, so what else is new. But seriously, does anyone have any insight into what "convention hotels" really is supposed to mean?
Jul 17, 2018, 10:18 pm
#890
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
There's a convention center nearby, making a hotel qualify as a convention hotel. Whether it's closed for renovation or not doesn't change that basic fact.
Jul 17, 2018, 11:48 pm
#891
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
So, I thought, hmmm, there is a convention center (currently closed for renovation) across the street, and couldn't any hotel with banquet halls claim that they are a "convention hotel"?. Last step, I went to the Marriott website where in the search I saw an option for "Convention Center" in the search criteria, and all of 6 US properties qualify, none in a major city and not including Louisville.
The Louisville Marriott Downtown is listed as a convention property.
Note that I've had good luck getting 4 pm at several convention and resort properties, even though they're not required to offer it.
Jul 18, 2018, 7:21 am
#892
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
No problem getting a 4 p.m. late checkout at the Marriott Waikiki Beach in Honolulu. The hotel also sells 6 p.m. late checkouts for $99, which is a great value for non-elites. I paid for the extra two hours but at departure it was refunded by a manager who said that's policy for platinum premiers.
Nov 16, 2018, 11:20 am
#893
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Fairfield Inn Paducah KY: Asked for 1pm checkout. Granted without hesitation. Housekeeping knocks at 11:55am, asking if we’re staying over another night. Never informed of the late checkout according to her.
JW Marriott Nashville: Asked for 4pm. ‘Sorry, best we can do for tomorrow is 2pm.’ It’s a two night stay. ‘Oh, yes we can do 4pm on that day.”
ETA: Room key for JW Marriott worked during late checkout, didn’t expire at normal checkout time at least. However, Housekeeping wasn’t informed and they knocked on the door around noon despite both the do not disturb sign and privacy light turned on.
JW Marriott Nashville: Asked for 4pm. ‘Sorry, best we can do for tomorrow is 2pm.’ It’s a two night stay. ‘Oh, yes we can do 4pm on that day.”
ETA: Room key for JW Marriott worked during late checkout, didn’t expire at normal checkout time at least. However, Housekeeping wasn’t informed and they knocked on the door around noon despite both the do not disturb sign and privacy light turned on.
Last edited by rustykettel; Nov 17, 2018 at 1:47 pm
Nov 17, 2018, 7:54 pm
#894
Join Date: Jan 2017
Programs: AS 100K, Marriott Titanium, Delta Gold, United Silver
Posts: 250
We asked for late checkout at the JW Marriott Nashville on a Wednesday and were told best they could do was noon (platinum status)
Nov 17, 2018, 8:20 pm
#895
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
A guarantee without any teeth isn’t much of a guarantee. I should add that a Housekeeping supervisor knocked on the door around 3pm, then walked off by the time I came to the door.
Nov 19, 2018, 3:47 am
#897
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
So far I never have issue with 4pm checkout.
Legacy SPG properties proactively offer them during check in.
Al Maha and RC Ras Al Khaimah Al Hamra beach (they are resort properties) asked my next travel arrangement on checkin and set the checkout time accordingly.
3pm for Al Maha (and booked the hotel limo as well)
and 4pm for RC Al Hamra as Emirates chauffeur drive will pick me up at 4pm.
Legacy SPG properties proactively offer them during check in.
Al Maha and RC Ras Al Khaimah Al Hamra beach (they are resort properties) asked my next travel arrangement on checkin and set the checkout time accordingly.
3pm for Al Maha (and booked the hotel limo as well)
and 4pm for RC Al Hamra as Emirates chauffeur drive will pick me up at 4pm.
Nov 20, 2018, 11:34 am
#898
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
My experience has been the same, others have problems. But the language isn't ambiguous. I just made a reservation for tonight, and the reservation includes the following language:
"Your elite status entitles you to a late checkout of 4 PM (this may not apply at some resort and conference hotels)."
So if you have that on your confirmation from the SPG website, where is there any ambiguity about availability or capacity or FDC is in a bad mood (unless you are at a resort or conference hotel, which is a different problem)?
Nov 20, 2018, 11:48 am
#899
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
My experience has been the same, others have problems. But the language isn't ambiguous. I just made a reservation for tonight, and the reservation includes the following language:
"Your elite status entitles you to a late checkout of 4 PM (this may not apply at some resort and conference hotels)."
So if you have that on your confirmation from the SPG website, where is there any ambiguity about availability or capacity or FDC is in a bad mood (unless you are at a resort or conference hotel, which is a different problem)?
New definition for CSR, COMPANY service representative.
Dec 11, 2018, 6:31 pm
#900
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Lifetime Titanium
Posts: 185
Louisville Northeast Residence Inn — Selected Late Check out on the mobile app. Mentioned this at check in and received an eye roll. Clerk had to consult a note to see that Platinum really could ask for 4pm. Fast forward to morning of departure. I stopped by the front desk to double check. Clerk said there was nothing in my record and asked me who I spoke to at check in!! (Umm, the desk employee...I didn’t know her name would be required). I told the clerk we would be at a conference all morning and early afternoon but would let them know if we departed before 4. He said they were oversold for the night and housekeeping would be gone. I said we were Platinum and would be using late checkout. When we returned around 2, our keys didn’t work. Had to go to desk and go through the whole oversold discussion again.