Marriott NOLA skimping on points
Jan 19, 2016, 8:05 am
#1
Original Poster
Join Date: Feb 2005
Location: PHF,ORF
Programs: AA Gold, MR Plat
Posts: 467
Marriott NOLA skimping on points
I'm not a Marriott expert so am interested to hear if others have had similar experiences with points not posting properly.
I've stayed 3 times at the NOLA Marriott (555 canal st) within the last 3 months and each time I am not awarded points for parking charges or the 500 points per night for skipping housekeeping (making a green choice). 10 days after check out I send a missing points request and it all gets sorted out, but after 3 times in a row, I'm starting to think there's a trend here.
Is this normal across all Marriotts or is this property just trying to skimp on awarding points, figuring that most folks won't go to the trouble of following up?
I've stayed 3 times at the NOLA Marriott (555 canal st) within the last 3 months and each time I am not awarded points for parking charges or the 500 points per night for skipping housekeeping (making a green choice). 10 days after check out I send a missing points request and it all gets sorted out, but after 3 times in a row, I'm starting to think there's a trend here.
Is this normal across all Marriotts or is this property just trying to skimp on awarding points, figuring that most folks won't go to the trouble of following up?
Jan 19, 2016, 8:17 am
#2
Join Date: Oct 2014
Location: ABE
Programs: DL, US, AA
Posts: 63
Nine times out of ten I have to call. The worst is using rate codes or Marriott Rewards Offers during reservation that yield extra points. Those never post. I always ask during checkout too. I usually see this blank deer in the headlights look from the person behind the counter as they have no idea such things exist.