In-App requests..
 

I am at the Arts district NOLA Ren. Used the app to put a request in for bathrobe (since when did the FS hotels stop putting these in rooms..)

6 hours down, no response.. Now it will be awkward if I called "at your service"...

Anyone used the "Request" feature of the Marriott ap? Did it work for you?

How would an app be easier (read: more efficient) than a telephone?

I'm not sure I understand why this would be awkward.

Perhaps if you aren't physically in your room at the time of the request? But, I agree with you. Pick up the phone and talk to someone.

Did the same for Marriott Houston North, none of my requests were fulfilled - extremely poor.

used an app, which is on your phone, but can't use the phone in the room to call at your service cause it might be awkward? Really, is this a joke???

In fairness to the OP, Marriott is making a big deal out of use the app to request things (such as robe), etc. They've done press release about it, written up in articles, they're paving the way, millennials like apps, yada, yada.

So if Marriott is going to tout the in-app the least they could do is actually respond to those putting in the requests! Having said that, I don't think the OP needs to feel awkward about calling 'at your service'. Heck, if I were the OP I would even mention the app fail when I called 'at your service' to place the request.

Cheers.

Excellent advice. A hotel can't fix a problem unless they know about it.

I'm staying at a Fairmont right now and on arrival we got a text and all we have to do is reply to that text to get anything. They text beck in a minute or two. I love it.

So sorry to hear Beck has fallen onto hard times. :D

I know this is a 2 year old thread,but I am interested to see if requests via the app has improved for anyone. I rarely have any requests honored,in fact I have been told several times at the front desk of a few properties that although they appear to participate in this, that in reality, they are not "connected" to the system.

Hit or miss even within the sane hotel depending on who is working the front desk and if they remember to have the chat page open.

Last week I requested a specific room # at a Fairfield prior to arrival and got a reasonably-quick response back.

Later, at that same Fairfield, the TV remote was missing and I requested it by the app. It was about 45 minutes before the remote showed up at my door.

Overall, I see the app (and matching website optimization by Fisher-Price) as a gimmick; both are glaringly unusable for many things.

About the only good thing about the app is being able to give the hotel a heads-up about what time you think you're going to arrive. In theory text messaging requires less employee time and one employee can manage multiple text conversations simultaneously, further reducing staffing levels... but I don't see that happening.