|
Originally Posted by CPRich
(Post 25965040)
If there's a separate line that says "Mobile check-in", with no one in the line, and I just need to mobile check-in, then I wouldn't think that not standing in a long normal check-in line and going right to the mobile check-in would be cutting in line.
Particularly when the beleaguered front desk staff has already told me they would call when the room was ready. It's really rude to berate front desk staff because your room isn't ready. They have zero control over guests checking out on time and housekeeping turning rooms. I've found that tolerance and understanding are hugely appreciated in these circumstances (and can often result in an upgrade or offer of comp, such as free parking, free meal, etc.). |
Originally Posted by Kacee
(Post 25965239)
Particularly when the beleaguered front desk staff has already told me they would call when the room was ready.
It's not an automated process. Either housekeeping has to call down when a room is ready on a case-by-case basis or the front desk has to keep checking the system. Both take time and the beleaguered front desk staff is doing other things and making more promises. If they are busy trying to check someone in at the instant a room becomes available, I doubt they stop the process and say wait, I gotta call someone else first. Many times I've gotten impatient waiting for the call that never comes, re-asked at the desk and lo and behold, IT'S READY! So I don't think the OP was unreasonable to keep asking here. |
Originally Posted by hhoope01
(Post 25964754)
If the lounge is open, I would ask to get a key with access so I can wait there. If it isn't, I agree with the others concerning getting a some free drinks.
Quite a few years ago, I arrived early (around noon) at the Santa Clara Marriott. The manager came out to apologize that they had upgraded me, but my room wasn't ready. He then offered me a free ticket to the close by amusement park (I can't remember if it was affiliated with Six Flags or not.) He then had someone drive me over there and pick me up later in the day. Given how early I arrived, I wasn't complaining or anything (though I was a Plat at the time and had stayed there a few times before.) |
Originally Posted by dayone
(Post 25963277)
My read is that this was handled poorly by both parties.
As far as "compensation," maybe a free drink in the bar while you waited could have been offered or requested. Retroactively? No.
Originally Posted by Doc Savage
(Post 25963418)
It sounds like both sides weren't at their best. That sometimes happens. It's not the end of the world on either side. OP, I'd chalk it up to a bad day all around and let it go.
Originally Posted by hhoope01
(Post 25964754)
If the lounge is open, I would ask to get a key with access so I can wait there. If it isn't, I agree with the others concerning getting a some free drinks.
Cheers. |
| All times are GMT -6. The time now is 1:15 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.