Check your total Elite Nights! Many errors found!
 

I recently checked my account and found many errors in postings for my stays this year. I have been shorted a whopping 18 nights for the year, and shorted well over 24,000 points.

I found a big discrepancy when I reserved two rooms (one paid and the other points), whereas they only credited me the points but no elite nights for the PAID room. This happened to my twice.

A few other times I was not credited points for a paid room and the hotel listed it as a point redemption night.

And on one stay at a Renaissance I only was credited 250 points for a six night stay at a room rate of $325 per night!!

I spent over two hours on the phone with MARRIOTT Rewards and when I brought this point up at the conclusion of our conversation I wasn't offered any type of compensation for the headache.

I can confirm that this is true; I have had three stays this year t the Renaissance London Heathrow and none of them have posted. Have submitted a Missing Stay form, but no reaction in 5 days yet.

maybe you need to hire yourself a secretary/accountant to keep track of your unposted stays and points credited but compensation is IMO not justified.

I'd disagree. While I don't think massive compensation is required, it's time for Marriott to take some responsibility for their screw-ups.

18 nights & 24K points is a lot to miss, and having to spend over 2 hours w/ Marriott to try & get it resolved takes away time from one's employer or client or family. Nor should the solution be hire a secretary to deal w/ Marriott's screw-ups.

I'm still trying to get points credited for a screw up ($3,200 folio & only received 13K points as a Plat) & have had to send in the folio 4 times w/ it still not being corrected (after taking time from my day to explain the situation 4 times). While I'm not asking for compensation I'm at the point of screaming* credit me the missing points as a goodwill gesture for gawd's sake. One shouldn't have to make 4 phones & send 4 faxes to correct an error!

* I wouldn't scream but I feel like it at this point. The last person said she'd follow up w/ me via phone in 2 days to make sure it was handled. Of course she didn't. Since I just moved & have been busy w/ both work & with unpacking I haven't had the time to call again.

Cheers.

I have said many times. Some Law Firm is going to go after them if they keep playing games. There are way too many documented cases that Marriott can't say they are unaware of the problem. Just look at the numerous threads on here alone.

I agree that this is something Marriott should address but maybe they like the current system as they see how much they are saving. After all, I wonder how many people do not check online to see whether their stays have been credited properly. I know their system makes it very difficult to track "Nights" as it only shows "Points Earned".

I book all my personal hotel stays via marriott.com and, ensure that my business stays are showing up immediately after booking via Concur. However, they seem to miss rewarding points/nights in about 10% of stays. That seems excessive as they have the booking in their system. The airlines used to have this same problem but I haven't missed miles now for several years and that includes the challenges the airlines have to deal with to account for travel on alliance partners.

some people also believe in Santa Claus and the Easter bunny but in your case you need a Cause of Action to bring suit and you ain't got one notwithstanding your reference to numerous threads.

Our time has value. If you have to spend time on multiple emails and phone calls to track down things that should happen automatically some kind of apology is in order. Marriott seems to have the attitude that this is ordinary. It really should not be.

I think a lawsuit (if one was ever filed) has a snowball's chance in hades. However, there should be some type of penalty put in place for this such as X points each time it happens.

Cheers.

As I previously stated just above you this issues chances of being litigated to judgment is absurd.

While Vicki wants to be compensated for her time, try the same for filing an insurance claim or filing ones tax returns – time valuable but compensation – not in this lifetime.

As to jr/sr’s repeatedly saying Marriott should be afraid of being sued – forget it – NO cause of action as the member eventually gets their points posted and NO cause of action as these points are NOT property that belong to the member (can’t be inherited and you certainly haven’t paid taxes on this “lost” income/property) so you can say it over and over again but saying it ain’t gonna make it true.

45 nights so far this year and all of them have credited correctly ... not sure what is going on with the OP's account :confused:

while others herein post that missing stay credits and incorrect points posting is an ordinary occurence your post demonstrates that these are one offs (so thanks for posting and hopefully your future stays are w/o problems but some posters think their diminimus situations are the norm and demand compensation. what can I say but that's FT !!)

I hate to say I am doing this but feel like these issues with Marriott is really getting to me, so since my other actions are not working I have begun the process of leaving bad review on the hotels as well as indicating bad remarks and scores in the surveys they send. If the hotel properties are doing everything right, then hopefully they start getting on Marriott corporate to fix this crap. If the hotel is the one screwing up my stays not posting then I think they deserve the bad review. I know some in here may disagree with my way but it is I feel the only way I can get myself heard about how many screw ups they are having. I am still waiting on postings from over 30 days now and I am batting about 50-60% of my stays posting in the past 2 months....this is becoming horrible.

That really is unusual. You are booking these with correct name, MR number and paying for them with Cc in your name?

I can understand how some of the OPs issues may have occurred. Reserving 2 rooms with one paid and one award, the hotel may have "assigned" the OP to the award room thus no night/stay credit. But they could still get points for the other room. Not saying that is right, but it was a little out of the ordinary.

In my experience hotels seem to like to mess up points for package rates that include items they won't give points for.