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Originally Posted by writerguyfl
(Post 26575805)
I'll give you Hyatt but Hilton certainly doesn't have a very limited selection of hotels.
Direct from the Marriott International Corporate Overview webpage: "Marriott International, Inc., is a global leading lodging company with more than 4,200 properties in 79 countries and territories." From the Hilton Worldwide About Us webpage: "Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,600 hotels, resorts and timeshare properties comprising more than 758,000 rooms in 100 countries and territories." Marriott source: Hilton source: http://hiltonworldwide.com/about/ |
Originally Posted by OU812
(Post 26575504)
Had this happen two times over the last several weeks at two resorts, the JW Marriott San Antonio Hill Country and the Gaylord Opryland Resort. Similar scenario at both:
Upgrades are really the only tangible benefit we get a resorts. If MR is truly moving towards a model of offering upgrades for cash at resorts to non-elites while denying complimentary upgrades to Plats, it may be time to rethink my loyalty and move my future stays to Hyatt or Hilton. Regards, RIP... |
Originally Posted by Boghopper
(Post 26579880)
At Marriott if they want to give you nothing that what's you get. It's entirely their discretion and they can sell the upgrades for a nickel if they want. If I were operating a Marriott property it's what I would do. If I had a guest who was a frequent stayer at my property I would give them benefits to keep them coming back, but some random plat on one of dozens of stays all of the place? Why would I care about his/her loyalty? Only if MAR makes me, and they don't.
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Originally Posted by OU812
(Post 26575504)
Find out from other elites they did not receive upgrade either. Also learn from several co-workers and other conference attendees with no MR status they were offered upgrades for cash! Some checked in before and after I did.
It's one thing not to offer comp upgrades to elites. But to make paid upgrades available to non-elites without making that same offer of a paid upgrade to elites is just backwards. |
Originally Posted by swag
(Post 26583688)
This seems like the worst part.
It's one thing not to offer comp upgrades to elites. But to make paid upgrades available to non-elites without making that same offer of a paid upgrade to elites is just backwards. I've been top-tier at both Hilton and Starwood and actually found their treatment to be worse overall and equally inconsistent across properties. |
Originally Posted by DJ_Iceman
(Post 26583965)
The OP's implication is that they intentionally did not even offer paid upgrades to elites, because then they would have had a lot more arguing at the front desk by elites saying that if an upgraded room is available, they should be getting it free of charge.
I've been top-tier at both Hilton and Starwood and actually found their treatment to be worse overall and equally inconsistent across properties. After insisting that late checkout is supposed to be an elite benefit, an empty hotel told me that it wasn't available but was available for $99. I was PP when this happened. |
Yeah unfortunately I think Marriott's website makes you (and everyone) SOL.
What the plat line said is pretty much word for word from the website...other than the part about specifying that properties can offer upgrades for cash. But you know when they say "availability is defined by each hotel," that "available" apparently doesn't really mean what we think it means. Surprised they didn't pull the "we've upgraded you a room that about 6 inches bigger!" line. |
Originally Posted by GoPhils
(Post 26589069)
Surprised they didn't pull the "we've upgraded you a room that about 6 inches bigger!" line.
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Originally Posted by GoPhils
(Post 26589069)
Surprised they didn't pull the "we've upgraded you a room that about 6 inches bigger!" line.
Translation: You're on the ground floor, looking out on the parking lot. |
Originally Posted by Kacee
(Post 26590027)
"I've given you a lovely garden view room"
Translation: You're on the ground floor, looking out on the parking lot. At least it's not the deluxe garden view of the garbage cans. |
Originally Posted by StevensFirstPrints
(Post 26575712)
I completely understand why this is upsetting for you. However, that being said, I intend to stay at the Intercontinental Willard Hotel in Washington D.C. next year. I am an IHG Platinum member. The Willard has a room they named the "Jefferson Suite". I would not be surprised if that room sits empty during my stay because there is no way they are going to upgrade me to that room at no additional cost despite being a Platinum member.
From my experience between Starwood, IHG and Marriott is that Starwood may actually upgrade one to that presidential suite. Marriott you have to ask for an upgrade, and sometimes you may get it. IHG you get that beautiful room with a view, as noted in other posts. |
I've stayed at the JW in San Antonio 10 times as a gold rewards member and received one upgrade to a standard room with Juliette balcony from all of those. Funnily enough it was when the hotel was packed.
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I would say my upgrade rate (c-level, Jr suite) to be better then 50% of the time ladst 4 years as Platinum
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Originally Posted by Lani1
(Post 26601503)
I would say my upgrade rate (c-level, Jr suite) to be better then 50% of the time ladst 4 years as Platinum
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That really is kind of insulting when the hotel is being that blatant about trying to sell upgrades out from under elites and basically lies saying that there aren't any available.
I can understand not upgrading to the exec suites etc, but even a better 'view' room? Come on. |
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