Chicago Marriott Does Good
 

Had a exceptional experience dealing with Customer Service at the Chicago Marriott on the Miracle Mile. I was given a room that was far below Marriott standards, peeling wallpaper, cracked and moldy tile, generally very run down. I sent a email describing my experience and also sent pictures. The outcome was exceptional with follow up and compensation of points. Marriott has done the right thing by treating its frequent guests well.

That describes every room I've been in there, so they should spend time revamping the entire physical facility of that hotel! Other than the location, not much going for it...pretty poor all around in my experience.

Consider yourself lucky
 

Last time i stayed there they didn't want to honor the ultimate reservation guarantee, tried offering less than the full cash payout, wanting to pay points, etc. And the room I was in was horrible...

I'll second that staying 5 days there about a month ago. Big City hotel with Big City 'tude which I wouldn't expect being Chicago. REN treated us much nicer.

Also OP note that your recovery seems to have come from Marriott Corp and not the property itself...

Recovery was from Chicago Marriott not Corp. As with any hotel feedback helps.

What I learned here: The Chicago Miracle Mile Marriott has some atrociously maintained rooms. But if you complain after the stay, will throw some points your way. No, thanks.

BTW, thanks for the news Allie, and welcome to FT!

Exactly. It could be a case of its cheaper not to fix/address the underlying problems and apologize/placate the tiny % that make the effort to complain. Its 40,000 points a night to stay there, did your comp approach a quarter of that?

Even my brief, few hour stay in a special "renovated" room was a bathroom wall switch that was completely broken, impossible to use and could not have been unnoticed when getting the room ready.

Thanks for the info - will stay at the Ren!
 

I came to FT to see if anyone had compared the Mrt and the Ren, as they both are 40,000 points per night. Thanks so much for the info! Does anyone have info on the Club Level and the food offered?

Stayed at both within the last 2 years. Both had the ordinary breakfast offerings, the Marriott MM had an awesome & creative evening spread as of last month, only open 1 nights of the 5 day stay. Never saw the REN's offerings...

I had a problem and they gave me 20k for one night...

Personally I like the Ren's food better but the Marriott's location better.