Apr 24, 2015, 9:05 am
Last edit by: SkiAdcock
Travel Industry Program - Not eligible for Marriott Rewards points or nights
- Available to active travel agents, wholesale/tour operators, incentive company, commercial airline (an airline that is in the business of transporting passengers, not packages), and Hertz employees, Universal Air Travel Plans, Society of Active Travel Writer (SATW) and Midwest Travel Writers Association(MWTA) members, and CLIA agents.
- Limit of 1 room per qualified guest per night.
- Positive identification is required at check-in. The agency name and address must match the reservation, plus another form of ID (E.g. drivers license, passport, etc.)
- Acceptable forms of ID for rate qualification
- IATAN photo ID card (the preferred ID)
OR any two of the following
- Authorization on agency letterhead from a manager, calling the travel agency directly for verification ARC/IATA listing, business card, SATW/MTWA ID membership card, copy of voided wholesaler voucher, employee ID for travel industry employees who are not travel agents
revised T&Cs make this question very clear
9.Rooms booked through third party online retailers, such as Expedia.com, Travelocity.com, Hotels.com, Booking.com, Priceline.com, or any other 3rd party online/mobile travel portal (regardless of how the hotel is paid) are not eligible for Points or Elite night credit. Wholesale rates, wholesale packages, Fam-Tastic® rates, travel industry rates and organized tours or package bookings are not eligible for Points or Elite night credit regardless of booking channel. If you are booking through a travel agent or other third party and do not know if your booking will earn Points, please ask your travel agent about the type of booking and type of rate he/she is making for you.
http://www.marriott.com/rewards/terms/earning.mi
- Available to active travel agents, wholesale/tour operators, incentive company, commercial airline (an airline that is in the business of transporting passengers, not packages), and Hertz employees, Universal Air Travel Plans, Society of Active Travel Writer (SATW) and Midwest Travel Writers Association(MWTA) members, and CLIA agents.
- Limit of 1 room per qualified guest per night.
- Positive identification is required at check-in. The agency name and address must match the reservation, plus another form of ID (E.g. drivers license, passport, etc.)
- Acceptable forms of ID for rate qualification
- IATAN photo ID card (the preferred ID)
OR any two of the following
- Authorization on agency letterhead from a manager, calling the travel agency directly for verification ARC/IATA listing, business card, SATW/MTWA ID membership card, copy of voided wholesaler voucher, employee ID for travel industry employees who are not travel agents
revised T&Cs make this question very clear
9.Rooms booked through third party online retailers, such as Expedia.com, Travelocity.com, Hotels.com, Booking.com, Priceline.com, or any other 3rd party online/mobile travel portal (regardless of how the hotel is paid) are not eligible for Points or Elite night credit. Wholesale rates, wholesale packages, Fam-Tastic® rates, travel industry rates and organized tours or package bookings are not eligible for Points or Elite night credit regardless of booking channel. If you are booking through a travel agent or other third party and do not know if your booking will earn Points, please ask your travel agent about the type of booking and type of rate he/she is making for you.
http://www.marriott.com/rewards/terms/earning.mi
TVL code officially stay and night ineligible now? :(
Mar 13, 2015, 1:39 pm
#1
Original Poster
Join Date: Jan 2015
Programs: SPG Plat, Marriott Plat, Hilton Diamond, United Premier Silver
Posts: 205
TVL code officially stay and night ineligible now? :(
This is absolutely terrible news.... Apparently TVL is a contracted rate.... not sure if I can agree but oh well what can you do 
Mar 13, 2015, 1:49 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
Is this confirmed and in writing some where?
Mar 13, 2015, 2:04 pm
#3
Original Poster
Join Date: Jan 2015
Programs: SPG Plat, Marriott Plat, Hilton Diamond, United Premier Silver
Posts: 205
I just got off the phone with some supervisor from Marriott Rewards, one of my stays got reversed and I was not sure why.
Basically, he explained Marriott system is now blocking all bookings made with TVL code for stay/night credit. I just cancelled a bunch of bookings I made for March and April cuz they were all under TVL... He told me the rate is a contracted rate, not eligible under T&C section 7 for earning points.
Can anyone confirms if they have been losing points or not getting stays posted?
Basically, he explained Marriott system is now blocking all bookings made with TVL code for stay/night credit. I just cancelled a bunch of bookings I made for March and April cuz they were all under TVL... He told me the rate is a contracted rate, not eligible under T&C section 7 for earning points.
Can anyone confirms if they have been losing points or not getting stays posted?
Mar 13, 2015, 10:01 pm
#4
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,344
I just got off the phone with some supervisor from Marriott Rewards, one of my stays got reversed and I was not sure why.
Basically, he explained Marriott system is now blocking all bookings made with TVL code for stay/night credit. I just cancelled a bunch of bookings I made for March and April cuz they were all under TVL... He told me the rate is a contracted rate, not eligible under T&C section 7 for earning points.
Can anyone confirms if they have been losing points or not getting stays posted?
Basically, he explained Marriott system is now blocking all bookings made with TVL code for stay/night credit. I just cancelled a bunch of bookings I made for March and April cuz they were all under TVL... He told me the rate is a contracted rate, not eligible under T&C section 7 for earning points.
Can anyone confirms if they have been losing points or not getting stays posted?
Mar 18, 2015, 4:59 pm
#5
Join Date: Mar 2009
Location: London UK
Programs: BA Gold/Marriott Titanium Lifetime/UA/JetBlue
Posts: 618
Well this issue continues to be a complete farce. Having had the problem on and off for ten years I received an e mail telling me I had booked a "Fantastic" rate (which I had not) for my most recent stay. This rate is not eligible.
When booking a Paris Renaissance at over EUR300 on a TVL rate I decided I better call to make sure so called reservations (toll free number), who did not know the answer so they transferred me to Marriott Rewards in Saskatoon, Canada, who after twenty minutes and referrals to a group of supervisors said that the FAMtastic rate is NOT eligible but the normal TVL rate IS eligible and if the Hotel refused to credit me to send the bill with a note to Marriott Rewards. The gentleman I spoke to was very concerned that I had been misled previously.
I do find it annoying that this is continuing and having to call everytime I make a booking is frustrating to say the least. But it seems that we all seem to get different answers to this question.
So according to Saskatoon yesterday the TVL rate is eligible.
I have read through all the rules and T and C's and cannot see anything about not being eligible anywhere. Hyatt however clearly state the rates that are not eligible.
When booking a Paris Renaissance at over EUR300 on a TVL rate I decided I better call to make sure so called reservations (toll free number), who did not know the answer so they transferred me to Marriott Rewards in Saskatoon, Canada, who after twenty minutes and referrals to a group of supervisors said that the FAMtastic rate is NOT eligible but the normal TVL rate IS eligible and if the Hotel refused to credit me to send the bill with a note to Marriott Rewards. The gentleman I spoke to was very concerned that I had been misled previously.
I do find it annoying that this is continuing and having to call everytime I make a booking is frustrating to say the least. But it seems that we all seem to get different answers to this question.
So according to Saskatoon yesterday the TVL rate is eligible.
I have read through all the rules and T and C's and cannot see anything about not being eligible anywhere. Hyatt however clearly state the rates that are not eligible.
Last edited by markzz2; Mar 18, 2015 at 5:04 pm
Mar 18, 2015, 7:58 pm
#6
Suspended
Join Date: Jan 2003
Posts: 8,720
Most people on this board will find it hard to sympathize with rock bottom rates earning credit while most of us can't participate.
Still, being told one thing and relying on same only to find out that is not what had occurred is truly disconcerting.
Still, being told one thing and relying on same only to find out that is not what had occurred is truly disconcerting.
Mar 18, 2015, 11:33 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Is the rule now that more generally, contracted rates are ineligible? How are contracted rates defined? That would seem to include all corporate rates, conference and other group blocks, government, AAA and AARP, etc. Not much is left.
Mar 19, 2015, 1:21 am
#8
Join Date: Mar 2009
Location: London UK
Programs: BA Gold/Marriott Titanium Lifetime/UA/JetBlue
Posts: 618
To put this in perspective the rate I am booking in Paris is as follows:
Regular Best Value Rate EUR399
TVL Rate EUR319
Boeing Rate EUR299
Accenture Rate EUR309
I know that normal corporate deals are eligible for points and nights as a friend I travel with often has booked his own room at a better rate than me and never has a problem.
You are right, the biggest problem I have with all this is the lack of a definitive answer from Marriott so never know whether the rate is eligible or not.
Mar 19, 2015, 1:44 am
#9
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Well this issue continues to be a complete farce. Having had the problem on and off for ten years I received an e mail telling me I had booked a "Fantastic" rate (which I had not) for my most recent stay. This rate is not eligible.
When booking a Paris Renaissance at over EUR300 on a TVL rate I decided I better call to make sure so called reservations (toll free number), who did not know the answer so they transferred me to Marriott Rewards in Saskatoon, Canada, who after twenty minutes and referrals to a group of supervisors said that the FAMtastic rate is NOT eligible but the normal TVL rate IS eligible and if the Hotel refused to credit me to send the bill with a note to Marriott Rewards. The gentleman I spoke to was very concerned that I had been misled previously.
I do find it annoying that this is continuing and having to call everytime I make a booking is frustrating to say the least. But it seems that we all seem to get different answers to this question.
So according to Saskatoon yesterday the TVL rate is eligible.
I have read through all the rules and T and C's and cannot see anything about not being eligible anywhere. Hyatt however clearly state the rates that are not eligible.
When booking a Paris Renaissance at over EUR300 on a TVL rate I decided I better call to make sure so called reservations (toll free number), who did not know the answer so they transferred me to Marriott Rewards in Saskatoon, Canada, who after twenty minutes and referrals to a group of supervisors said that the FAMtastic rate is NOT eligible but the normal TVL rate IS eligible and if the Hotel refused to credit me to send the bill with a note to Marriott Rewards. The gentleman I spoke to was very concerned that I had been misled previously.
I do find it annoying that this is continuing and having to call everytime I make a booking is frustrating to say the least. But it seems that we all seem to get different answers to this question.
So according to Saskatoon yesterday the TVL rate is eligible.
I have read through all the rules and T and C's and cannot see anything about not being eligible anywhere. Hyatt however clearly state the rates that are not eligible.
Mar 19, 2015, 3:53 am
#10
Join Date: Mar 2009
Location: London UK
Programs: BA Gold/Marriott Titanium Lifetime/UA/JetBlue
Posts: 618
Mar 19, 2015, 8:11 am
#11
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
Every time someone takes this through to someone who knows the whole system it seems the answer is the same- FAMtastic, no, TVL yes. But it takes a lot of pushing to get to that person. It shouldn't be so hard. (And I'm speaking as someone who uses neither rate)
Mar 19, 2015, 4:20 pm
#12
Join Date: Jun 2006
Location: NJ USA
Programs: AA PLAT 2MM, MR TITANIUM 2M, HH DIA, Hyatt EXP, BW DIA, IC AMB, IHG PLAT, UA GLD
Posts: 1,086
IMHO Very short sighted on Marriott's part. Not only will Marriott lose the revenue from agents not staying at their properties but more importantly for them the agent can now NOT recommend that property to clients on a personal basis. Nothing sells as well as saying that you had stayed there personally and from that experience the agent feels the client would L O V E that property.
Also, by allowing agent to earn elite status and experience those elite benefits 1) agent could personally recommend clients to be loyal to Marriott and obtain status based on agents experience and 2) agent felt more loyalty to Marriott for allowing them to earn and enjoy status.
Now all that is gone.
I believe Hilton, Best Western, Hyatt, Accor all disallow nights/points for TA rates. Not sure about IHG. SPG used to disallow but recently a stay earned points so they may have reversed their policy. Can anyone confirm that and know of other programs which do allow earning of points and/or nights? I am now looking to change my loyalty away from Marriott.
Mar 19, 2015, 7:47 pm
#13
Join Date: Mar 2009
Location: London UK
Programs: BA Gold/Marriott Titanium Lifetime/UA/JetBlue
Posts: 618
Lost a 5 night stay from mid-March. It has been a written but not followed rule for past few years. Rep says Corporate now cracking down, electronic transfers from hotels of activity based on TVL rate code are now automatically deleted and Corporate won't allow reps to manually post.
IMHO Very short sighted on Marriott's part. Not only will Marriott lose the revenue from agents not staying at their properties but more importantly for them the agent can now NOT recommend that property to clients on a personal basis. Nothing sells as well as saying that you had stayed there personally and from that experience the agent feels the client would L O V E that property.
Also, by allowing agent to earn elite status and experience those elite benefits 1) agent could personally recommend clients to be loyal to Marriott and obtain status based on agents experience and 2) agent felt more loyalty to Marriott for allowing them to earn and enjoy status.
Now all that is gone.
I believe Hilton, Best Western, Hyatt, Accor all disallow nights/points for TA rates. Not sure about IHG. SPG used to disallow but recently a stay earned points so they may have reversed their policy. Can anyone confirm that and know of other programs which do allow earning of points and/or nights? I am now looking to change my loyalty away from Marriott.
IMHO Very short sighted on Marriott's part. Not only will Marriott lose the revenue from agents not staying at their properties but more importantly for them the agent can now NOT recommend that property to clients on a personal basis. Nothing sells as well as saying that you had stayed there personally and from that experience the agent feels the client would L O V E that property.
Also, by allowing agent to earn elite status and experience those elite benefits 1) agent could personally recommend clients to be loyal to Marriott and obtain status based on agents experience and 2) agent felt more loyalty to Marriott for allowing them to earn and enjoy status.
Now all that is gone.
I believe Hilton, Best Western, Hyatt, Accor all disallow nights/points for TA rates. Not sure about IHG. SPG used to disallow but recently a stay earned points so they may have reversed their policy. Can anyone confirm that and know of other programs which do allow earning of points and/or nights? I am now looking to change my loyalty away from Marriott.
Mar 22, 2015, 1:53 pm
#14
Join Date: Apr 2004
Location: SNA and BNA depending on work and time of year
Programs: UA Silver/ AA EXP/Hyatt Globalist/Marriott Lifetime Titanium/Hilton Diamond
Posts: 2,189
That being said Paris is a tough place to find a FAMtastic rate. I tried last year. I did find one at the Renaissance in Amsterdam. I hate not getting points but I hate even more using points when I can get such a cheap rate. The points earning rate in Amsterdam was about $400 which was more than I was willing to spend. Points were 40k. FAMtastic was about $100 based on conversion.
Now to get back on topic of this thread I've been told numerous times that TVL does not earn credit (points or nights). This is also in line with Hyatt and the SPG Pro rates. I think it's silly especially for SPG where you get stay credit on points stays, but I don't make the rules.
Mar 22, 2015, 2:17 pm
#15
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,313
A bit OT, what are the official, documented, referenceable rules for using TVL and FAMtastic rates?
I have no dog in this hunt, but my logic is that any travel industry rate should not be points earning. YMMV.
I have no dog in this hunt, but my logic is that any travel industry rate should not be points earning. YMMV.