Am I supposed to get night credit and points here
Mar 4, 2015, 3:28 pm
#1
Original Poster
Join Date: Oct 2011
Location: IAH
Programs: United
Posts: 178
Am I supposed to get night credit and points here
I booked 4 rooms at Irvine Marriott under my account. One of my guest picked up the bill and used her credit card paid for all 4 rooms. I got an email from the hotel with everything shows 0, and of course, no points & credit.
Called Marriott twice, was told they have contacted Irvine but no response. I had to call Marriott Irvine and was told since I am not the one actually paid the stay, I will not get any points & credit.
Does anyone here have the similar experience?
Called Marriott twice, was told they have contacted Irvine but no response. I had to call Marriott Irvine and was told since I am not the one actually paid the stay, I will not get any points & credit.
Does anyone here have the similar experience?
Mar 4, 2015, 3:41 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
See: http://www.flyertalk.com/forum/20319288-post3.html
MR T&Cs says member must stay and pay to get credit. The only work around would have been to let them pay for everything but the last dollar and then you settle the final bill. Not much can be done now.
I've even read posts where the spouse paid for the room and no credit was allowed. I believe they have lightened up on that.
MR T&Cs says member must stay and pay to get credit. The only work around would have been to let them pay for everything but the last dollar and then you settle the final bill. Not much can be done now.
I've even read posts where the spouse paid for the room and no credit was allowed. I believe they have lightened up on that.
Mar 4, 2015, 3:55 pm
#3
Join Date: Mar 2010
Posts: 1,324
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.4.2; en-us; LGL31L/V100 Build/KOT49I.L31L10d) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/30.0.1599.103 Mobile Safari/537.36)
Did she also provide her Marriott rewards # when she paid?
Originally Posted by lingzhou
I booked 4 rooms at Irvine Marriott under my account. One of my guest picked up the bill and used her credit card paid for all 4 rooms. I got an email from the hotel with everything shows 0, and of course, no points & credit.
Called Marriott twice, was told they have contacted Irvine but no response. I had to call Marriott Irvine and was told since I am not the one actually paid the stay, I will not get any points & credit.
Does anyone here have the similar experience?
Called Marriott twice, was told they have contacted Irvine but no response. I had to call Marriott Irvine and was told since I am not the one actually paid the stay, I will not get any points & credit.
Does anyone here have the similar experience?
Mar 4, 2015, 4:33 pm
#4
Original Poster
Join Date: Oct 2011
Location: IAH
Programs: United
Posts: 178
thanks, seems I have to give up. lessons learned.
Mar 5, 2015, 8:46 am
#5
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329