Originally Posted by joshua362 (Post 24453873)

Per Mr. Socrates, that is true and PLT's still have day of arrival cancellation privileges. Would like to see the later confirmed in practice!

Originally Posted by ohmark (Post 24460381)

Could you provide some link that says that plats "still have day of arrival cancellation privileges." Thanks. I'm not aware that there ever was a Marriott policy (other than whatever a local property might do) that plats "have day of arrival cancellation privileges."

Originally Posted by ohmark (Post 24460381)

Could you provide some link that says that plats "still have day of arrival cancellation privileges." Thanks. I'm not aware that there ever was a Marriott policy (other than whatever a local property might do) that plats "have day of arrival cancellation privileges."

Originally Posted by ohmark (Post 24460381)

Could you provide some link that says that plats "still have day of arrival cancellation privileges." Thanks. I'm not aware that there ever was a Marriott policy (other than whatever a local property might do) that plats "have day of arrival cancellation privileges."

Originally Posted by dcchi (Post 24458746)

Thanks Socrates, that's good to know. However, how come when you look to cancel a reservation the day before, before midnight, it comes up with the extra screen saying there may be cancellation charges (I assume that's just a warning then?)? It has made me concerned more than once, even when I was cancelling well before 4pm or 6pm of the day prior. But, if it is in fact before midnight instead, that is good news. But, Marriott should change the online system to only bring up the warning at midnight or later then. It's very confusing and I really really wish they would clarify it much better.

Originally Posted by iztok (Post 24460605)

Memo from socrates in the thread.

Originally Posted by aaupgrade (Post 24460608)

This is Socrates post to which Joshu362 was referring: http://www.flyertalk.com/forum/marri...l#post24391525

Publicly published policy, no; memo policy, it appears so. Soc is usually spot on.

Originally Posted by ohmark (Post 24461959)

Thanks for the link. Sure beats having to read 204 pages of a 206 page thread.

Originally Posted by dcchi (Post 24458746)

Thanks Socrates, that's good to know. However, how come when you look to cancel a reservation the day before, before midnight, it comes up with the extra screen saying there may be cancellation charges (I assume that's just a warning then?)? It has made me concerned more than once, even when I was cancelling well before 4pm or 6pm of the day prior. But, if it is in fact before midnight instead, that is good news. But, Marriott should change the online system to only bring up the warning at midnight or later then. It's very confusing and I really really wish they would clarify it much better.

Originally Posted by RogerD408 (Post 24458842)

Just a guess, but it sounds like a simple math error to me. Cancellation Date = Reservation Date -1 gives you the wrong date (let's not even get into time of day). And since they have to take into account the property's timezone, they've got to be doing more math as the likelihood of the web server actually being in the same time zone is probably rare.

Yes, it's frustrating when the system doesn't work right. Yes, it should be fixed. Will we see it anytime soon? Probably not. So in the meantime it's up to us to keep track and hope the backend works and a charge is not processed.

Originally Posted by bitburgr (Post 24459141)

I was tempted to start a new thread, but will try here.

What is the cancellation policy for reservations made on the day of the stay? I'm watching the weather and may need a room tomorrow night. But I won't know until later in the day. If I make a reservation tomorrow (for tomorrow) and then cancel tomorrow evening, what happens?

The unpublished platinum benefit isn't giving me the warm-and-fuzzies.

Thanks.

Originally Posted by ohmark (Post 24460381)

Could you provide some link that says that plats "still have day of arrival cancellation privileges." Thanks. I'm not aware that there ever was a Marriott policy (other than whatever a local property might do) that plats "have day of arrival cancellation privileges."

Originally Posted by metermaid33 (Post 24461516)

Thanks everyone for the advice. This is the exact screen that kept popping up which caused my concern. I wound up deciding not to cancel the room because I thought there was a possibility I would still make my trip and didn't want to deal with it. My flight was cancelled due to weather so I didn't make it after all. So, all that and I will likely still be charged although I called platinum line and they said they would cancel, but they were unclear about whether I would be charged or not.