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One might not like it, but the chains and the franchisees are just trying to maximize their profits, and there is nothing wrong in that in this competitive environment.
IHG in the USA has mostly had 1 day prior cancel policies this past year and with US travel way up for both business and leisure travelers, the franchisees obviously felt that they were losing business with the prior cancel policy and hotel being quite tight -- so they enacted this change. The economies of pretty much elsewhere in the world are not as strong as the US currently, and that is likely reflected in the more lax cancellation policy as Sharon has noted above. |
Originally Posted by randidliyo
(Post 24255305)
So, it's February next week and time to start working on the new Marriott promotion for 2015. Unfortunately for me, I am required to use Concur to book hotels. When I tried to do that today, I was forbidden from choosing Marriott because it now violates our company policy, i.e. it's not eligible for cancellation on the day of arrival like it was in 2014.
Is anyone else having this trouble? I wonder if Marriott was aware of this potential, now real, problem. Does anyone have contact info for someone at Marriott that I can use to discuss this issue. If this policy stays in effect, then I will have to find a new primary hotel chain to use. Not happy about this, sorry if this is old news. I knew of the new policy, but I didn't realize that it would happen this way (forbidden by Concur) until I tried to book a stay last night. Opinions? Randidliyo |
Originally Posted by Baze
(Post 24265104)
I wouldn't say forbidden by Concur. Concur just uses the policy set forth by your company, it doesn't forbid anything unless your companies policy forbids it. My company uses Concur also and Concur does not forbid me from booking Marriott. Concur is just a portal that follows policies set by your company and passes the info on to the travel agent your company has contracted with, mine is Balboa.
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Originally Posted by randidliyo
(Post 24271123)
Yes, that's why I said it's forbidden using MY Concur in the subject line. I didn't say that it was all of Concur, just in my case using my policy.
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I agree with Baze. The title wording is awkward at best and confusing at worst.
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Anyone whose company uses Concur knew what he meant and feels his pain. I have the same problem. My companies travel policy would have me flying Spirit airlines with 4 connections and sleeping in a Motel-5 (1 step below a motel-6).
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Originally Posted by Father-of-3
(Post 24273830)
Anyone whose company uses Concur knew what he meant and feels his pain. I have the same problem. My companies travel policy would have me flying Spirit airlines with 4 connections and sleeping in a Motel-5 (1 step below a motel-6).
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Originally Posted by Father-of-3
(Post 24273830)
Anyone whose company uses Concur knew what he meant
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I have to use Concur, what a horrible application / interface if its the same one for others, so I feel your pain regardless!
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Originally Posted by randidliyo
(Post 24255305)
So, it's February next week and time to start working on the new Marriott promotion for 2015. Unfortunately for me, I am required to use Concur to book hotels. When I tried to do that today, I was forbidden from choosing Marriott because it now violates our company policy, i.e. it's not eligible for cancellation on the day of arrival like it was in 2014.
Is anyone else having this trouble? I wonder if Marriott was aware of this potential, now real, problem. Does anyone have contact info for someone at Marriott that I can use to discuss this issue. If this policy stays in effect, then I will have to find a new primary hotel chain to use. Not happy about this, sorry if this is old news. I knew of the new policy, but I didn't realize that it would happen this way (forbidden by Concur) until I tried to book a stay last night. Opinions? Randidliyo I can still book Marriott through Concur on our company as it meets the guidelines. For us, only Marriott properties appear, unless there are no Marriott properties within 20 miles of enter destination. In that case, it defaults to our level two options (Hilton & Hyatt properties) and then level three (others). |
Originally Posted by SkiAdcock
(Post 24262602)
Radisson near JFK or another country? Marriott's 1-day cancel policy doesn't apply to Europe & Asia (unlike Hilton's, which is worldwide).
Cheers. |
Originally Posted by dank0014
(Post 24275350)
Your company sets the guidelines with Concur booking tool and dictates what is allowable within your company policy.
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I have noticed a change since the New Year with our company Concur as well as it relates to Marriott. Now all Marriotts seem to show up as a potential violation of our policy. Here's a prime example - Marriott CVG airport, i was just there this week. It's a corporate preferred property, the rate is $2 over/under the Doubletree CVG, but the Marriott comes up as a potential violation.
I actually think there is something within Concur that went quirky with Marriott with the start of the New Year. I'm still able to book Marriotts, however I have to explain my justification in the system and sometimes it's a little difficult where there is a Hilton down the street that's the same price and doesn't throw up a violation flag. |
Happened to me again today; this time the Marriott DTW airport. It comes up as a corporate preferred property, the rate is in line with the others (within $5 either way a night), yet it comes up a yellow flag potential violation.
If anyone says anything to me about this at some point, I'm going to have to be done with Marriott until they can get this addressed. |
Originally Posted by Cargojon
(Post 24320915)
Happened to me again today; this time the Marriott DTW airport. It comes up as a corporate preferred property, the rate is in line with the others (within $5 either way a night), yet it comes up a yellow flag potential violation.
If anyone says anything to me about this at some point, I'm going to have to be done with Marriott until they can get this addressed. |
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