I agree.

Also, I would never define Super Fast Internet as 6mbps. Since it's free for Golds, I should logon to Fast Internet just to see how fast that is.

In a similar vein, Comcast is similarly disingenuous when marketing their internet stating "speeds up to" and "may vary depending on location." They always mention the highest possible mbps, but then you disappointingly find out in "your market" it's a fraction of that.

Sounds like you are looking for a finite definition. That is not what they are offering. In the simplest form they are offering internet access, so as long as your connection it past the ISP they have delivered the product. There is no way they can guarantee a particular response level from a particular site. Their responsibility ends as soon as your connection leaves the property. Anything beyond that is out of their control. Whenever you let marketing types get ahold of a product/service, they will embellish. How many times do you see TV programs advertised as "the season's #1 program"? I just counted three in the last hour.

JW Marriott Rio de Janeiro
 

Gold member -- premium Internet package

Download -- 9.63mbps
Upload -- 8.43 mbps

In the lounge during the cocktail hour.

Portland Marriott Downtown Waterfront
 

Premium Internet Package

In room at 09:40

Download - 5.33 mbps (after clearing hx & reconnect, pre 0.21mbps)
Upload - 3.26 mbps

Frankfurt Marriott is one of these properties - 1 MB is free for all, 10 MB is free for gold and plats and 20 MB costs 5 EUR per day extra (at least for gold and plats).

I will be contacting Marriott Rewards for a clarification if enhanced means "the best available" or it just means "somewhat better than the free offer, if a somewhat better offer is available".

So far at multiple stays they have taken it off the bill after arguing over it. They take the stance that it is enhanced and fulfills the MR terms.

I doubt any of the properties are intentionally downgrading service for elites as of late -- it's just that more people are using more bandwidth and bringing more devices to the properties, especially wireless devices. I've dealt with this at several conference venues as well as hotels. The answer almost always is spending more money, which most hotel owners are adverse to as internet doesn't directly generate any additional revenue unless you're charging additional fees for it.

Want the best speeds? Go hard-wired. I carry a which I plug into the hotel's hardwired network and run all of my wireless devices from it. I've been to quite a few hotels where WiFi was near saturation but hardwired was still zippy. The little router also lets me sign on with my phone/laptop once and all of my devices including my streaming FireTV stick work flawlessly. I'd recommend using one just to be able to run encrypted WiFi alone.

Marriott San Francisco Union Square
Enhanced Internet (Ethernet)
11:15 PM -- In Room

Speedtest - Ping = 72 ms
Download = 92.62 Mbps
Upload = 9.44 Mbps

Marriott Courtyard Allentown Airport
Enhanced Internet (WiFi)
11:15 PM -- In Room

Speedtest - Ping = 29 ms
Download = 2.62 Mbps
Upload = 2.44 Mbps

Really! This is enhanced internet...:rolleyes:

Las Vegas Renaissance
enhanced WiFi
7 10 15 12:54 am

10.29 download
8.57 upload

That's pretty much par for the course with most Marriott properties these days -- the "enhanced" speed is a joke. I stay mostly at Courtyards, Springhills, and Fairfields and with very few exceptions all of them have embarrassingly slow Internet. Sometimes I have to use my phone as a hotspot just to get work done.

I just checked into the Frankfurt Marriott. Their new internet policy is a recent change, as back in May, I had their enhanced internet for free. I echo the comments above, however FWIW, the 20Mbps is 5,90 Euro, per day and is considered non-refundable should you select that as your internet package.

I'm on the 10Mbps:
Speedtest - Ping = 10ms
Download = 9.98Mbps
Upload = 19.69Mbps

My experience suggests that these standards are still aspirational at many properties.

I have been having horrendous internet service domestically lately. It's almost like Marriott has switched providers or something. In the Pittsburgh area, I've been getting about 1 mp up and .700 down in 3 different hotels. I even spent two hours with internet customer service one night to no avail. They reset routers and everything. This was Monroeville, PA. Downtown Renaissance was not much better. Last night in Mt. Lebanon Springhill Suites, Enhanced ran at 2.4 down, 1.9 up. Out of the 6 different Marriot brands I've stayed at the past 6 months (Marriott, Courtyard, Springhill Suites, Renaissance, Fairfield Inn) all but one property ran less than 2MB down for Enhanced.