Question on Guaranteed room/bed type
 

I checked in and the FDC said all she had was an accessible room- I pointed out that my guaranteed room type and it did not seem that an accessible king was the same as a regular king for the guaranteed room type. Does anyone have knowledge that confirms or refutes this?

AFAIK, accessible room has more to do with the shower/bathtub situation than the bed itself.

Cheers.

Agreed.

But it's hardly a room to assign to a Plat with a reservation (unless requested).

Had a King accessible room given to me by the Orlando World Center where the shower was basically unusable since the shower seat wouldn't fold up. Maintenance was less than helpful.

When I broke my leg & ankle last year I found shower seats very helpful :D

I'm Platinum. Occasionally over the years I've gotten an accessible room (usually when I've checked in really late). I just make sure that they don't have someone coming in who will actually need it. Accessible rooms don't really bother me that much, although I know others don't like them. The times I've gotten them have usually been on one night stays.

Cheers.

I can't argue with you here, but unfortunately, I don't think an accessible room in covered under the elite Guarantee. So while I also might push to get a different room (and maybe even try to play the Plat card), there is nothing in the room or bed type Guarantee that the hotel would have to pay up on if they don't have another room.

I agree with you.

What it does indicate to me is that the people assigning rooms don't do a very good job at it, which in my mind is an indicator of a poorly-run hotel.

I wouldn't go that far, but that's just me. Just like the very late arriving Gold/Plat might not get upgrade, sometimes the late arriving elite might get an accessible room. To me poor planning is if someone reserves the accessible room, arrives & finds out they're assigned a non-accessible room.

Cheers.

My comment was made in the context of a Platinum reservation.

So was mine.

Cheers.

I checked into a room Monday evening around 6:00pm local time with a three night Plat reservation and was upgraded to a concierge level room. At this property (which has no suites), the concierge level is nice because some of the rooms are bigger and all have balconies. However, I arrived to discover that this room was accessible. This was problematic to me for the following reasons:

1. The extra room taken up by the overly large bathroom made the closet tiny and very little space in the bedroom itself.
2. I do traditional wet shaving, which I find best if I can plug the sink. The sink in this room has no plug.
3. The modified shower head was not working properly. (I found this out later and it was probably more due to maintenance than the actual room design, though).

I called down to the front desk to ask if any other non-accessible rooms were available. First, I was told that the room was not accessible. I had to have someone come up to confirm that it was. Second, I was told that my only other option was two queens on a lower floor in a part of the hotel that is experiencing heating issues (it has been pretty cold of late in Atlanta).

It seems the issue here is that the front desk did not know that the room was accessible and thought they were assigning me a pretty good upgrade (the best available at this particular property). I chose to stay in the room and live with its size and other limitations. My question is, what would others have done in this situation? I am asking for future reference, since I would not want to stay in the same room again, but don't want to be THAT GUY.

At time of checkin, when the clerk says "you've been upgraded," specifically ask what bedding arrangement the room has and whether the room is "accessible." If answer is unsatisfactory, politely decline the upgrade. As I understand the rules, the room you are upgraded to is not covered by the room type guarantee. But, IMO, that does not relieve the property of the guarantee should the upgrade (to an unsatisfactory room type) be declined.

Excellent advice. In this particular instance, it may not have worked so well because the room was apparently mis-coded, but I will heed your advice going forward.

Cheers!

#1 sounds related to an accessible room. #2 & #3 sounds more like maintenance & has nothing to do with accessible.

ohmark's input is good re: the rest.

Cheers.

Actually, #2 is by design in this particular restroom; there is intentionally no plug because the lever would be difficult if not impossible to reach from a wheel chair.

Can't believe I just used "#2" and "restroom" in the same sentence. ;)