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It's funny how the conversation went from "What information is on the screen" to how old and antiquated their system is... lol
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I had a look at the screen at the Ren Malmo yesterday when checking out, and it's a Windows system rather than the ASCII one posted above. Still seems to display the same info though.
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Originally Posted by jr1202sr
(Post 23539129)
It is about investment. They don't want to spend the money. A new system could easily be created the technology is clearly already in place. This is a Service industry and catering based on information collecting over time is the name of the game.
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Check in screen
Does anyone have a screen shot or other pic of what the check in screen looks like when the FD agent checks you in? How does it display my rewards account info/ elite status and special requests (such as high floor)? I know there was a thread a few months ago but that pic was from a few years ago.
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Originally Posted by twar767
(Post 23623890)
Does anyone have a screen shot or other pic of what the check in screen looks like when the FD agent checks you in? How does it display my rewards account info/ elite status and special requests (such as high floor)? I know there was a thread a few months ago but that pic was from a few years ago.
Cheers |
Originally Posted by twar767
(Post 23623890)
I know there was a thread a few months ago but that pic was from a few years ago.
From the data above, a new system will go in early next year. |
Originally Posted by CPRich
(Post 23625956)
The pic is from a few years ago, but I've heard no one say that the current system isn't the same. Are you looking for a more recent photo of the same screen? Or do you believe the current system is different?
From the data above, a new system will go in early next year. |
I was staying at the Ritz in Toronto recently when the front desk rep said "wow - you really like our hotels, huh?"
I was a bit surprised and taken aback by this -- he said that he could see all of my previous stays at different RC properties (maybe 8-9 in the prior 12 months?) A little creepy... |
Past future stays on the system can be useful. Recently we were on a multistay Marriott Ritz trip and left something valuable at Marriott #1. Checking in at Marriott #2, the clerk called Marriott #1 and arranged to have it shipped to Marriott #3.
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Originally Posted by VickiSoCal
(Post 23657138)
Past future stays on the system can be useful. Recently we were on a multistay Marriott Ritz trip and left something valuable at Marriott #1. Checking in at Marriott #2, the clerk called Marriott #1 and arranged to have it shipped to Marriott #3.
Cheers. |
Originally Posted by socrates
(Post 23516406)
that's the full service PMS system, not what's used in the select service/extended stay brands (or Ritz-Carlton)....FYI all current systems are in process of being retired
What is most interesting is Nights to Renew... if you have a credit card that gives you, say, platinum, it would be a lot of nights...late in the year..easy to know you are not important. That said, I saw nothing like that on my screen in a recent stay at a FFI. It did say that I had the Marriott Biz card. |
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