lounge access for platinum under two rooms
Jun 16, 2014, 3:03 pm
#16
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Location: SNA
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At this hotel yes, but other people report that at other hotels only registered guests in the Plat's room get access. I suppose I could say all 4 of us are in the same room and we only use the other room for luggage storage. :-)
Jun 16, 2014, 3:27 pm
#17
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Join Date: Jul 2002
Location: MCI
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There are 4 of us (2 adults, 2 tween/teens) I can:
1) Book a double room and put all 4 of us in there
2) Book two rooms and go 2 and 2
Option 2 gives the hotel more money and is more comfortable for us. It would seem odd to me that a hotel would give lounge access to all 4 of us in Option 1, but to only 2 of us in Option 2.
1) Book a double room and put all 4 of us in there
2) Book two rooms and go 2 and 2
Option 2 gives the hotel more money and is more comfortable for us. It would seem odd to me that a hotel would give lounge access to all 4 of us in Option 1, but to only 2 of us in Option 2.
Renaissance North Chicago (Glenview area): 3-night stay, I offered to give up my two adult Sunday breakfasts to get two child breakfasts for Saturday. They just gave them to me, and let me keep Sunday (which I didn't use).
Marriott MCI Airport: 1-night stay, I offered to trade 1 adult breakfast for 2 child, and again they just gave me the extra breakfasts. (My wife departed on a 6AM flight and didn't eat breakfast.)
Both of those were days when the lounge was closed. I don't know how rigidly they "guard the door" on the lounge. My guess is that is a bit looser but I don't really know.
Jun 16, 2014, 4:25 pm
#18
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Location: SNA
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Since the new policy was published the Ren in Barcelona, the Gaslamp, and several others I can't think of right now, have given us 4 full breakfasts in the restaurant despite being in 2 rooms. (Ren doesn't have a lounge, Gaslamp has one but it was closed)
Jun 16, 2014, 5:55 pm
#19
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Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
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Jun 17, 2014, 6:37 am
#20
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
Here's the published benefit, quoted from http://www.marriott.com/rewards/memb...ts/platinum.mi (with emphasis added):
Of course, hotels can be more generous.
If the room is officially upgraded to a concierge level room, everyone in the room would get lounge access. But that would be based on it being a concierge level room, not on the "free daily continental breakfast" benefit for Gold, Platinum, and PP.
Lounge Access/Free Breakfast
Free daily continental breakfast, light snacks and beverages for members and one guest in the Executive Lounge*. In the U.S. and Canada, choose between 750 bonus points or breakfast in the hotel’s restaurant if the lounge is closed. Select hotels will provide 1,000 points in lieu of breakfast in the event the lounge is closed. Learn more
* At JW Marriott®, Autograph Collection®, Renaissance® and Marriott Hotels® (resorts excluded)
The benefit is based on the member, not on room (or rooms) booked by the member. The "one guest" could be someone staying in the same room or in a different room.Free daily continental breakfast, light snacks and beverages for members and one guest in the Executive Lounge*. In the U.S. and Canada, choose between 750 bonus points or breakfast in the hotel’s restaurant if the lounge is closed. Select hotels will provide 1,000 points in lieu of breakfast in the event the lounge is closed. Learn more
* At JW Marriott®, Autograph Collection®, Renaissance® and Marriott Hotels® (resorts excluded)
Of course, hotels can be more generous.
If the room is officially upgraded to a concierge level room, everyone in the room would get lounge access. But that would be based on it being a concierge level room, not on the "free daily continental breakfast" benefit for Gold, Platinum, and PP.
Dec 28, 2018, 1:28 am
#21
Join Date: Oct 2010
Programs: AA PLT Lifetime; Bonvoy Titanium Lifetime; HHonors Gold
Posts: 72
Front desk upgraded but lounge attendant denied access
At the Sheraton Tucson, had two rooms under my name. Both rooms were upgraded to the executive floor. The front desk told us that both rooms had access to the lounge and all 4 keys worked in the lounge. So far so good.
We had breakfast included in the rate so we never used the lounge during breakfast but one night we all decided to visit during the evening hour de vours. Someone at the lounge was asking for rooms number so I gave her both rooms numbers and She seemed ok. However, She disappeared and came back 20 minutes later and said that only 2 of us could access the lounge and those rules are new.
I told her the front desk told us otherwise but she said that people working downstairs don’t know the rules and they keep telling people the same thing.
St that point, we all decided to leave the loung.
Here is is the problem: she did that in front of my friends and everyone else in the lounge. why lecture and embarrass platinums in the lounge where you could have easily solved the problem by educating the front desk????
whatever goodwill the hotel could have gotten by upgrading both rooms was completely lost by the behavior of the lounge personnel who could have been more tactful.
I am am not sure who is right as traditionally being on the executive floor guarantees lounge access.
We had breakfast included in the rate so we never used the lounge during breakfast but one night we all decided to visit during the evening hour de vours. Someone at the lounge was asking for rooms number so I gave her both rooms numbers and She seemed ok. However, She disappeared and came back 20 minutes later and said that only 2 of us could access the lounge and those rules are new.
I told her the front desk told us otherwise but she said that people working downstairs don’t know the rules and they keep telling people the same thing.
St that point, we all decided to leave the loung.
Here is is the problem: she did that in front of my friends and everyone else in the lounge. why lecture and embarrass platinums in the lounge where you could have easily solved the problem by educating the front desk????
whatever goodwill the hotel could have gotten by upgrading both rooms was completely lost by the behavior of the lounge personnel who could have been more tactful.
I am am not sure who is right as traditionally being on the executive floor guarantees lounge access.
Dec 28, 2018, 8:44 am
#22
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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At the Sheraton Tucson, had two rooms under my name. Both rooms were upgraded to the executive floor. The front desk told us that both rooms had access to the lounge and all 4 keys worked in the lounge. So far so good.
We had breakfast included in the rate so we never used the lounge during breakfast but one night we all decided to visit during the evening hour de vours. Someone at the lounge was asking for rooms number so I gave her both rooms numbers and She seemed ok. However, She disappeared and came back 20 minutes later and said that only 2 of us could access the lounge and those rules are new.
I told her the front desk told us otherwise but she said that people working downstairs don’t know the rules and they keep telling people the same thing.
St that point, we all decided to leave the loung.
Here is is the problem: she did that in front of my friends and everyone else in the lounge. why lecture and embarrass platinums in the lounge where you could have easily solved the problem by educating the front desk????
whatever goodwill the hotel could have gotten by upgrading both rooms was completely lost by the behavior of the lounge personnel who could have been more tactful.
I am am not sure who is right as traditionally being on the executive floor guarantees lounge access.
We had breakfast included in the rate so we never used the lounge during breakfast but one night we all decided to visit during the evening hour de vours. Someone at the lounge was asking for rooms number so I gave her both rooms numbers and She seemed ok. However, She disappeared and came back 20 minutes later and said that only 2 of us could access the lounge and those rules are new.
I told her the front desk told us otherwise but she said that people working downstairs don’t know the rules and they keep telling people the same thing.
St that point, we all decided to leave the loung.
Here is is the problem: she did that in front of my friends and everyone else in the lounge. why lecture and embarrass platinums in the lounge where you could have easily solved the problem by educating the front desk????
whatever goodwill the hotel could have gotten by upgrading both rooms was completely lost by the behavior of the lounge personnel who could have been more tactful.
I am am not sure who is right as traditionally being on the executive floor guarantees lounge access.
Dec 28, 2018, 10:57 pm
#23
Join Date: Oct 2010
Programs: AA PLT Lifetime; Bonvoy Titanium Lifetime; HHonors Gold
Posts: 72
I spoke to GM and he apologized for the way this was handled but doubled down on the policy. Said he would speak to TVs front desk about informing guests better.
I asked around and was told a new GM is making changes (Food/drinks must be be consumed in the lounge, only PLT+1 allowed, executive floor rooms not allowed in the lounge)
Don’t know he is doing so except saving money perhaps.
I asked around and was told a new GM is making changes (Food/drinks must be be consumed in the lounge, only PLT+1 allowed, executive floor rooms not allowed in the lounge)
Don’t know he is doing so except saving money perhaps.
Yes, executive floor should have granted lounge access for both rooms regardless how you got there. There is no end to the amusement in watching someone demonstrate their lack of knowledge. This should have been escalated to the FDM for resolution and all parties updated.
Dec 29, 2018, 5:57 am
#24
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Join Date: Nov 2003
Location: South Florida
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I spoke to GM and he apologized for the way this was handled but doubled down on the policy. Said he would speak to TVs front desk about informing guests better.
I asked around and was told a new GM is making changes (Food/drinks must be be consumed in the lounge, only PLT+1 allowed, executive floor rooms not allowed in the lounge)
Don’t know he is doing so except saving money perhaps.
I asked around and was told a new GM is making changes (Food/drinks must be be consumed in the lounge, only PLT+1 allowed, executive floor rooms not allowed in the lounge)
Don’t know he is doing so except saving money perhaps.
Dec 30, 2018, 2:02 am
#25
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
I think if the front desk has told you that both rooms have access to the lounge, that should be the end of the discussion, even if it was in error. The fact that even the GM didn't stand by what the guests have been told by the front desk doesn't leave much hope for the future of the hotel. The correct reaction of the GM, after apologizing for the lounge agent's behaviour, should have been to make an exception, even if it is only to make up for the embarrassment caused by essentially having been kicked out of the lounge.
HTB.
HTB.
Jan 6, 2019, 10:59 pm
#26
Join Date: Aug 2012
Location: Tampa Bay
Programs: AA ConciergeKey, Hertz PC , Marriott Ambassador, Hyatt Globalist
Posts: 73
From my one experience, this hotel is very by the book. I regularly gift rooms to family members and they are always given lounge access even though I am not there. The JW Seoul was the first hotel to inform my guest that since I was not staying they are entitled to none of my benefits.
Jan 7, 2019, 11:16 pm
#27
Join Date: Sep 2017
Posts: 575
This is American based but do people actually get checked if they are supposed to be in the M Lounge? I have been to 100's of Hotels in USA and never been asked if I belong or my multiple guest belongs! I rarely see a employee in the M Lounge anyway. Most of the time they restock and can't wait to walk out. I bring in 3-5 guests in all the time. I never ask the front desk as I assume nobody would ever say something.
Are there properties where they are standing there with a clipboard asking for your room number and how many guest?
Are there properties where they are standing there with a clipboard asking for your room number and how many guest?
Jan 10, 2019, 2:28 pm
#28
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736
This is American based but do people actually get checked if they are supposed to be in the M Lounge? I have been to 100's of Hotels in USA and never been asked if I belong or my multiple guest belongs! I rarely see a employee in the M Lounge anyway. Most of the time they restock and can't wait to walk out. I bring in 3-5 guests in all the time. I never ask the front desk as I assume nobody would ever say something.
Are there properties where they are standing there with a clipboard asking for your room number and how many guest?
Are there properties where they are standing there with a clipboard asking for your room number and how many guest?
Jan 11, 2019, 12:22 am
#30
Join Date: Jan 2014
Location: Denver, Colorado
Programs: IHG Spire, Hilton Honors Gold, Marriott Titanium, Mileage Plus Gold
Posts: 1,736