Change in Cancellation Policy for 2014???
Jan 8, 14, 5:43 pm
#1
Original Poster
Join Date: Apr 2013
Posts: 4
Change in Cancellation Policy for 2014???
I've been a Marriott platinum for about 7 years and have liked that I can cancel my hotels up to the day of arrival if plans change.
The last 2 bookings I did (on the Marriott site and without any special deals) said cancelation is free for up to 1 day BEFORE arrival.
So question is everyone else seeing this too? or is it now different for every hotel and I happen to hit on 2 hotels that have the 24 hr cancelation policy?
The last 2 bookings I did (on the Marriott site and without any special deals) said cancelation is free for up to 1 day BEFORE arrival.
So question is everyone else seeing this too? or is it now different for every hotel and I happen to hit on 2 hotels that have the 24 hr cancelation policy?
Jan 8, 14, 5:52 pm
#2
Join Date: Jul 2011
Location: Waxahachie, TX
Programs: WN 3 Million Miler, MR Lifetime Titanium, HH Diamond, IHG Plat, AA Silver, United never again
Posts: 504
FFI, RI, SHS, TPS and CY usually allow cancellation until 6 pm the day of arrival.
Full service hotels on a corp rate often allow cancellation until 6 pm day of arrival.
Hotels tagged as "resorts" often require one day in advance. Often the policy changes due to a local major event, such as a major sporting event or a major trade show.
If not booking on a corp rate, then hotels in major cities often require a days notice, sometimes three days. I have seen a 30 day notice to cancel.
My guess is that you got lucky. Whee, you're a winner!
Full service hotels on a corp rate often allow cancellation until 6 pm day of arrival.
Hotels tagged as "resorts" often require one day in advance. Often the policy changes due to a local major event, such as a major sporting event or a major trade show.
If not booking on a corp rate, then hotels in major cities often require a days notice, sometimes three days. I have seen a 30 day notice to cancel.
My guess is that you got lucky. Whee, you're a winner!
Jan 8, 14, 5:58 pm
#3
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,124
It varies sometimes by property. I find that most still have the 6PM arrival date cancellation policy. Some will have day before or even up to 6 days before.
On a separate but related note, I called MR on Monday to ask about the policy as I wasn't sure if my flights was going to make it and was told a stay could be modified or cancelled in these situations up until midnight day of arrival for existing reservations.
On a separate but related note, I called MR on Monday to ask about the policy as I wasn't sure if my flights was going to make it and was told a stay could be modified or cancelled in these situations up until midnight day of arrival for existing reservations.
Jan 8, 14, 7:43 pm
#4
FlyerTalk Evangelist
Join Date: Nov 1999
Posts: 23,243
Originally Posted by Texas Booster
FFI, RI, SHS, TPS and CY usually allow cancellation until 6 pm the day of arrival.
Full service hotels on a corp rate often allow cancellation until 6 pm day of arrival.
Hotels tagged as "resorts" often require one day in advance. Often the policy changes due to a local major event, such as a major sporting event or a major trade show.
If not booking on a corp rate, then hotels in major cities often require a days notice, sometimes three days. I have seen a 30 day notice to cancel.
My guess is that you got lucky. Whee, you're a winner!
Full service hotels on a corp rate often allow cancellation until 6 pm day of arrival.
Hotels tagged as "resorts" often require one day in advance. Often the policy changes due to a local major event, such as a major sporting event or a major trade show.
If not booking on a corp rate, then hotels in major cities often require a days notice, sometimes three days. I have seen a 30 day notice to cancel.
My guess is that you got lucky. Whee, you're a winner!
So Id say its best to check each time before clicking "Confirm"
I made a res for 1 FI out in Cali and by chance when I went to see if they have an outdoors hot-tub, I saw they charge for parking, 1st time I ever saw a FFI charging for parking. Called the hotel to double check and it was confirmed so in passing I said OK guess I have to CX the res and book elsewhere, the guy asked me for my res #s and told me its noted no charge for parking. Pt is no longer assume anything any longer
Jan 8, 14, 8:09 pm
#5
Join Date: Mar 2011
Posts: 31
I booked a room today for March 22 for one night @ the courtyard in San Juan (stay night before cruise) I noticed the cancellation date was 3 days before check in- we have stayed here several times for same reason but never noticed this fairly steep IMHO cancellation policy- does anyone know if this is a new policy- Thanks.
Jan 9, 14, 8:38 am
#6
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 5,987
It varies by hotel.
I currently have 8 reservations with day of arrival, 5 reservations with 1 day prior to arrival, 2 reservations with 2 days prior to arrival, and 1 reservation with 3 days prior to arrival. This is indicative of past experiences over the past 15+ years.
I currently have 8 reservations with day of arrival, 5 reservations with 1 day prior to arrival, 2 reservations with 2 days prior to arrival, and 1 reservation with 3 days prior to arrival. This is indicative of past experiences over the past 15+ years.
Jan 9, 14, 12:01 pm
#7
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 68,383
Originally Posted by aaupgrade
It varies by hotel.
I currently have 8 reservations with day of arrival, 5 reservations with 1 day prior to arrival, 2 reservations with 2 days prior to arrival, and 1 reservation with 3 days prior to arrival. This is indicative of past experiences over the past 15+ years.
I currently have 8 reservations with day of arrival, 5 reservations with 1 day prior to arrival, 2 reservations with 2 days prior to arrival, and 1 reservation with 3 days prior to arrival. This is indicative of past experiences over the past 15+ years.
Cheers.
Jan 10, 14, 3:36 am
#8
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott P, IHG P
Posts: 8,300
Originally Posted by SkiAdcock
Agree. I've had reservations with DOA, 1day before, 3days before, 14days before (the latter usually tied into some citywide event thing). Rule of thumb is to always check, never assume, & if there is a ressie with a cancel other than DOA to note it in your smart phone or whatever you use to remind you of things.
Cheers.
Cheers.
Jan 10, 14, 3:40 am
#9
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott P, IHG P
Posts: 8,300
Originally Posted by SkiAdcock
Agree. I've had reservations with DOA, 1day before, 3days before, 14days before (the latter usually tied into some citywide event thing). Rule of thumb is to always check, never assume, & if there is a ressie with a cancel other than DOA to note it in your smart phone or whatever you use to remind you of things.
Cheers.
Cheers.
Jan 10, 14, 7:18 am
#10
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,441
As everyone else different times and different properties have anywhere between day of to day, two, or more before arrival.
Last year I remember driving from the airport to the customer and talked to PP line. They found me a FS much closer to the customer (that was previously sold out) that was already past the cancellation time and my existing (20 miles away in major metro area) reservation was past the cancellation time as well. PP called closer hotel first, put reservation in (making sure if cancellation on the other one is not going to be free I won't have to pay for this one as well), then checked with further away hotel and canceled it w/o penalty.
At the end I was happy to be much closer for about the same amount of $ and PP line helped me w/o cancellation penalty.
Last year I remember driving from the airport to the customer and talked to PP line. They found me a FS much closer to the customer (that was previously sold out) that was already past the cancellation time and my existing (20 miles away in major metro area) reservation was past the cancellation time as well. PP called closer hotel first, put reservation in (making sure if cancellation on the other one is not going to be free I won't have to pay for this one as well), then checked with further away hotel and canceled it w/o penalty.
At the end I was happy to be much closer for about the same amount of $ and PP line helped me w/o cancellation penalty.
Jan 10, 14, 7:38 am
#11
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
IME, I've never had a problem canceling, even if it was after the deadline, if I was switching to another Marriott property. I've done that many times. YMMV.
Thank you for mentioning this, OP. I've got 17 upcoming reservations in the queue and just double checked: many of them do have cancellations that are earlier than the day of check-in. Eight of the 17 are one, two or three days in advance. This is different than in years past. Some hotels did have earlier cut-offs, but not this many.
Thank you for mentioning this, OP. I've got 17 upcoming reservations in the queue and just double checked: many of them do have cancellations that are earlier than the day of check-in. Eight of the 17 are one, two or three days in advance. This is different than in years past. Some hotels did have earlier cut-offs, but not this many.
Jan 10, 14, 8:32 am
#12
Join Date: Feb 2003
Posts: 116
Change in Cancellation Policy for 2014???
Not only varies by property but by season. I have some beach reservations that are day before in off season but day of in season.
Jan 10, 14, 3:33 pm
#13
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Originally Posted by Texas Booster
FFI, RI, SHS, TPS and CY usually allow cancellation until 6 pm the day of arrival.
Full service hotels on a corp rate often allow cancellation until 6 pm day of arrival.
Hotels tagged as "resorts" often require one day in advance. Often the policy changes due to a local major event, such as a major sporting event or a major trade show.
If not booking on a corp rate, then hotels in major cities often require a days notice, sometimes three days. I have seen a 30 day notice to cancel.
My guess is that you got lucky. Whee, you're a winner!
Full service hotels on a corp rate often allow cancellation until 6 pm day of arrival.
Hotels tagged as "resorts" often require one day in advance. Often the policy changes due to a local major event, such as a major sporting event or a major trade show.
If not booking on a corp rate, then hotels in major cities often require a days notice, sometimes three days. I have seen a 30 day notice to cancel.
My guess is that you got lucky. Whee, you're a winner!
Jan 10, 14, 4:46 pm
#14
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA PPro- LT Gold, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,105
It is also a good idea to both cancel online and also call the hotel. If you have a 6pm day of arrival - I would definitely call the hotel direct to cancel.
Even if you cancel 1 day before the hotel may not get the cancellation in time. I have been charged even when I cancelled one day before for a 6pm day of arrival.
Also best to cancel with hotel if a day or less before arrival or a day or more before the cutoff time.
Even if you cancel 1 day before the hotel may not get the cancellation in time. I have been charged even when I cancelled one day before for a 6pm day of arrival.
Also best to cancel with hotel if a day or less before arrival or a day or more before the cutoff time.
