FlyerTalk Forums - Feather Free Room Request Updates

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Just called Marriott. What a colossal waste of time. John told me, "it's just a complaint" and there's nothing that can be done. He said we can complain to the hotels at which I previously stayed, but that does nothing to help with the future hotels. He also told me I can call the hotels ahead of time, which I already do. I now also know he is a 58 year old man who thinks "miracly" is a word, but no meaningful help. What a waste of time.

Quote:

Originally Posted by socrates (Post 22507355)

I agree with everything you've said here and am equally disappointed - it should be easy enough to provide you with a feather free room...just a few notes...at some point arrivals get blocked and it's not uncommon to "blow a block" however guests with specific requests should be noted as "do not move".....I would encourage you to share your experiences both with MI and the operators of the hotels (MI Corporate and the hotel GM)...it's honestly sad that such a simple request is messed up so often

Agree with everything here. While the FD clerks and people you may have spoken to on the phone did "lie", I don't think they did so with malicious intent or that they even knew. I don't know many properties that will have FD clerks check on such things or ensure rooms are clean and vacant - they go by what housekeeping or their system says.

However, even the DNM notes don't always work, especially if there are no notes on why the DNM is there.