Introducing: Mobile Check-In Exclusively at Marriott Hotels
Jul 27, 2015, 12:18 am
#226
Join Date: Jan 2006
Location: SZX/HKG/BWI
Programs: UA 1K 1.1MM, CX Diam 1.0MM, Bonvoy LT Titanium, Hertz PC, MGM Pearl
Posts: 2,637
I mobile checked in at the Courtyard Hangzhou Wulin on July 16 for a July 17 stay. I arrived at the property approximately 11:30 am and figured I wouldn't be able to check in, but asked anyways. The check in agent told me since I did the mobile check in, my room was ready.
Take that as you will, this doesn't necessarily mean had I not mobile checked in, my room wouldn't have been ready.
As long as the option is available, I will always do mobile check-in.
Take that as you will, this doesn't necessarily mean had I not mobile checked in, my room wouldn't have been ready.
As long as the option is available, I will always do mobile check-in.
Nov 2, 2015, 5:35 pm
#227
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC
Posts: 575
App trouble?
Anyone having app trouble today? I tried to do mobile check-in and I could barely log in, then when I finally was able I got some weird error when I tried to check in. My colleague got the same thing so I was wondering if it was widespread.
Nov 2, 2015, 6:13 pm
#228
Join Date: Feb 2012
Posts: 17
App trouble?
Same here. Has not worked since this morning.
Nov 2, 2015, 11:36 pm
#230
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,886
This is odd. I get a "general error" when I try to access my MR account. Weird because I tried logging on to ADT (home alarm) and get the same types of errors. Mobile and online. Skynet? Judgment Day?
Or is the internet just choking because of DST?
Or is the internet just choking because of DST?
Nov 3, 2015, 7:14 am
#231
Join Date: Oct 2015
Location: PA
Programs: AA EXP
Posts: 43
Same here - "general error" and everything is wonky.
Nov 5, 2015, 12:30 pm
#233
Join Date: Dec 2003
Location: DAY, CMH, IND, SDF, CVG
Programs: DL PM & Kryptonium, Hilton Diamond, National Exec Elite
Posts: 392
I had that problem last week. It wouldn't recognize my reservation for online check in
Sep 12, 2016, 10:57 am
#234
Join Date: Feb 2014
Location: Southern California
Programs: AE Business Plat, Marriott Gold, Hyatt,, Priority Pass for AE & RC Chase, Global Entry, CLEAR
Posts: 110
The new Marriott APP for check in
I just got sent my notice for my stay tomorrow with a link to a Marriott app and it made a point of saying this was an Elite check in. Has anyone done this and is it working well (getting you a good room location)? I should be getting the lounge upgrade and a higher floor. I also particularly like being away from the elevator and stairwells.
Also, I was hoping for an early check-in instead of 4 - more like 3.
Also, I was hoping for an early check-in instead of 4 - more like 3.
Last edited by onebigworld; Sep 12, 2016 at 12:56 pm
Sep 12, 2016, 12:43 pm
#235
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
The app has been around for a while. It allows you to set you arrival time, ask for late checkout, and add a note but not much more. YMMV depending on the hotel
Sep 12, 2016, 12:57 pm
#236
Join Date: Feb 2014
Location: Southern California
Programs: AE Business Plat, Marriott Gold, Hyatt,, Priority Pass for AE & RC Chase, Global Entry, CLEAR
Posts: 110
Thank you hnewman. New to me, I guess. It had Elite options offered like a mobile check in - got the impression I would not have to check in at the desk. But wondered if my chances of an early check in were better or worse if I used this app.
Sep 12, 2016, 12:59 pm
#237
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
I have found that early check in seems to work better as they have more notice than just showing up. It does make it easier than calling the hotel.
Sep 12, 2016, 1:02 pm
#238
Join Date: Sep 2016
Location: LAX
Programs: AA Lifetime PLT/5.5MM, Marriott Lifetime PLT
Posts: 12
Good basic APP for check in/out. Will use cc on file. You still need to pass by the check in desk - just to show ID and pick up room key - your room will already be assigned according to your room preferences. No waiting...
Sep 12, 2016, 2:23 pm
#239
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
It's an easy way to let the hotel know your expected arrival time. It also lets you know your room type. Recently, the app showed my UGs at the Bangkok CY (larger room, meh), Pattaya FS Resort (garden jr suite), Kuala Lumpur Ren (Lifestyle Jr Suite), Bangkok JW (CL level room) and Bangkok FS (two room suite). Note it will not fully check you into a hotel where you need to show your passport.
Sep 16, 2016, 10:04 am
#240
Join Date: Jan 2009
Posts: 100
Mobile Check In
Checked in 30 hours before I got the room. Not very successful in my mind. The hotel said too many late check outs were the cause. Offered me a room in a section of the hotel that was not at the level that I reserved......