Introducing: Mobile Check-In Exclusively at Marriott Hotels
Jun 15, 2015, 8:15 am
#211
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I wonder whether checking in early on the app when you see that you have an upgraded room would make it more likely that the upgrade sticks. I would expect hotels to try to avoid changing your room number from the time you check in on the app and when you actually arrive at the hotel.
Just like guests learn how to play the system, so do the properties.
Jun 15, 2015, 8:19 am
#212
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I wonder whether checking in early on the app when you see that you have an upgraded room would make it more likely that the upgrade sticks. I would expect hotels to try to avoid changing your room number from the time you check in on the app and when you actually arrive at the hotel.
Cheers.
Jun 15, 2015, 9:21 am
#213
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I think a lot depends upon the integrity of the property. If they are in the habit of stealing assigned rooms before you arrive, I would presume it would not matter how you "checked in". Now as more properties move to keyless and you do not need to stop by the desk before going to your room, then that habit will need to change. But it appears the keyless systems do monitor your location and could indicate if you've showed up yet and reassign your room on the fly.
Just like guests learn how to play the system, so do the properties.
Just like guests learn how to play the system, so do the properties.
Jun 15, 2015, 9:30 am
#214
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How do they monitor your location? I normally keep the location services on my phone turned off. If they do track your location, shouldn't this be revealed? To me, it's a big reason never to use mobile check in. BTW, when you do check in in advance, does the hotel give you the room number? [In the past, that was an advantage of doing an early check in with Hyatt . You could tell people how to contact you through the hotel before leaving home. IIRC this was how Hyatt promoted it in the early days, back before cell phones.]
Jul 1, 2015, 8:16 am
#216
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Upgrade chances - mobile vs. regular Check-in
Doing a long weekend trip to the L.A. area. Have been fortunate enough to get decent upgrades over the past few years as a Gold, but usually, I've been checking in at the desk mostly.
Anyone know if checking in on the mobile app in advance will trigger an upgrade request for eligible members, and if so, if it works well through there or if there is an advantage to do so? Or is it better to just check-in at the desk and ask there (or do the combo - check in with the app and then ask at the desk anyway)? If it makes a difference, it'll be a late check in (probably checking in around 1130pm).
Any advice would be helpful.
Anyone know if checking in on the mobile app in advance will trigger an upgrade request for eligible members, and if so, if it works well through there or if there is an advantage to do so? Or is it better to just check-in at the desk and ask there (or do the combo - check in with the app and then ask at the desk anyway)? If it makes a difference, it'll be a late check in (probably checking in around 1130pm).
Any advice would be helpful.
Jul 1, 2015, 8:38 am
#217
Join Date: Jun 2009
Location: Formerly of SacTown, Cali
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I would say chances of an upgrade with mobile are probably closer to zero than at the front desk. I have found upgrade chances at the front desk are about 5%. Lol!
Jul 1, 2015, 8:46 am
#218
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There are quite a few threads asking the same question, so you might want to do a search for those & read the input. For the most part (not an absolute statement), FTers feel they have a better chance w/ regular than mobile.
Cheers.
Cheers.
Jul 1, 2015, 9:44 am
#219
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Appreciate all the responses, though.
Jul 1, 2015, 11:42 am
#220
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Good luck with the upgrade!
Cheers.
Jul 1, 2015, 1:50 pm
#221
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Let's see, the variables are:
Which property and are they closely tied in for OLCI, if at all?
What's the occupancy rate at the property?
What's their inventory/availability of upgrade rooms?
How many elite guests vying for those upgrades?
What moment of the day will you attempt OLCI?
Will the property pull and updated OLCI for a higher elite prior to arrival?
I'm sure there are many more that I have missed, but there is no simple answer, no matter what.
If you know the property, then selecting the best available room via OLCI is the safest. But always ask when you arrive since things can change.
Which property and are they closely tied in for OLCI, if at all?
What's the occupancy rate at the property?
What's their inventory/availability of upgrade rooms?
How many elite guests vying for those upgrades?
What moment of the day will you attempt OLCI?
Will the property pull and updated OLCI for a higher elite prior to arrival?
If you know the property, then selecting the best available room via OLCI is the safest. But always ask when you arrive since things can change.
Jul 1, 2015, 8:03 pm
#222
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app check in and upgrade- gold status
So I just looked and turns out that those suggesting upgrades happen the day before are onto something. I checked the reservation on the app, and show I have been moved to a concierge level room (I'll save the merits of weather this is actually an upgrade or merely a dressing for another thread, since lounge is closed on weekends anyways).
Jul 1, 2015, 11:20 pm
#223
Moderator: Alaska Mileage Plan
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On occasion, I've been able to view my upgrade to a suite a couple of days before arrival.
Jul 24, 2015, 11:17 pm
#224
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I wanted to try the app to check in while in flight, but...
--GoGo wouldn't allow the app to log in (GoGo problem or Marriott app problem?)
--And you can't use the regular website to check in online (IIRC, Hilton allows this)
Ew.
--GoGo wouldn't allow the app to log in (GoGo problem or Marriott app problem?)
--And you can't use the regular website to check in online (IIRC, Hilton allows this)
Ew.
Jul 24, 2015, 11:25 pm
#225
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Last month I used the app to check into a Marriott in the Colorado Springs area. Got the notification that my room was ready but the hotel was not ready with keys at all. Had to do the full check-in process just as I would have done without using the app. I didn't even try doing checkout with it because I didn't trust that particular Marriott to handle it correctly. YMMV I suppose?