VIP service at Marriott?

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Nov 12, 2013, 12:30 pm

#16

El Puerco Volante

Join Date: Jun 2009

Programs: A3 Gold, AA Platinum, Marriott & Discovery Platinum, IGH Diamond

Posts: 889

Frequent guests.I get this and above treatment from a hotel where I stay very frequently.My room/drink/food preferences are known and met,I'm (almost) always assigned the same hotel car and driver and so on.And I'm not even enrolled in this hotel frequent guest program.Simply stay and spend ;-)

Every serious hotel have their top guests names/photos and a file on them.
How do you think all the staff know my name at that hotel even if they never met me before?They are shown the top guests file in the morning meeting at the day those guests are supposed to arrive and briefed on how to deal with those :-)

Regards,

El Puerco Volante.

Nov 12, 2013, 12:30 pm

#17

MDtR-Chicago

Moderator: Chase Ultimate Rewards

Join Date: Apr 2005

Location: SFO

Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC

Posts: 5,453

Quote:

Originally Posted by VA1379

They're probably a top 50 guest at the hotel by number of nights in a year, maybe even top 5 or 10 on that list.

From personal experience working in the industry, I can tell you this is a real thing at many properties.

At one place, our desk staff were fiercely competitive about who could recognize local top guests best. (Top 10, as I recall)

There were 4 gigantic specialty suites. You can bet the Top 10 got those, preblocked in advance.
Usually an extra food/drink amenity on check-in. Sometimes 2.
Cut the check-in lines (recognizing them by sight, of course)
etc.

In my travels, I've been a "top" guest at two properties who offered me any room at all I wanted. Suites, views, whatever. And plenty of examples of bending/breaking policies to make my life easier. It's a nice thing if you can manage the loyalty.

Nov 12, 2013, 12:33 pm

#18

hhoope01

Moderator, Marriott Bonvoy & FlyerTalk Evangelist

Join Date: Oct 2002

Location: McKinney, TX, USA

Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold

Posts: 11,727

Quote:

Originally Posted by VickiSoCal

The Pune Marriott treats the husband this way. He always gets the same suite.

There wasn't a Marriott in Pune when I was going there. (Had to stay at the Starwood LM there instead.)

When I was traveling to China quite a bit, they treated me that same way. In fact, they would keep asking me what I liked for food (for the lounge offerings) and they would go out and get it for me.

(This was the Wuhan Ren.)

Nov 12, 2013, 12:39 pm

#19

VickiSoCal

FlyerTalk Evangelist

Join Date: Aug 2006

Location: SNA

Posts: 18,240

Quote:

Originally Posted by hhoope01

There wasn't a Marriott in Pune when I was going there. (Had to stay at the Starwood LM there instead.)

If you go back I hear it is very nice. It helps he was one of the first Platinum guests to stay there, ever. It so happened he was there opening week. It also helps to be an executive at a local company that throws a lot of business their way. He has never been treated like that at any other domestic or foreign Marriott.

Still no desire to go on my part. :-)