How common is this?
Feb 3, 2013 | 1:15 am
#16
Join Date: Mar 2012
Posts: 940
Last year, I got 3 LNF for non-refundable rates approved 1month after the reservation was made, using a third party website=) They were all approved in one-go=)
It almost definitely won't be approved, more than 24 hours have passed since you made your original reservation. The only lesson here is not to book non-refundable rates, which I assume you did? If not just rebook at the lower rate. (I only book non-refundable rates 2 or 3 days in advance for personal travel, and never when work is paying)
Feb 3, 2013 | 2:55 am
#17
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
while I have no reason to disbelieve you and because of the 24-hr rule have never filed an LNF claim beyond this time (frankly would never even think of doing so), per the T&Cs of LNFs:
How much time is needed to process my claim?
Marriott Customer Care will process all claims within 24 hours of receipt. However, please keep in mind that the comparison rate must be found, and a claim submitted, within 24 hours of your initial reservation. In addition, to assure we can process your claim in time for your arrival, claims must be submitted at least 24 hours prior to hotel check-in.
https://www.marriott.com/hotel-prices/faqs.mi
How much time is needed to process my claim?
Marriott Customer Care will process all claims within 24 hours of receipt. However, please keep in mind that the comparison rate must be found, and a claim submitted, within 24 hours of your initial reservation. In addition, to assure we can process your claim in time for your arrival, claims must be submitted at least 24 hours prior to hotel check-in.
https://www.marriott.com/hotel-prices/faqs.mi
Feb 4, 2013 | 2:41 am
#18
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,781
Either you are really lucky that they overlooked the rules or the LNF dept is totally incompetent.
Anyway, there is another thing OP could try: call the hotel directly and ask if the hotel could match the rate for the whole period of time to EUR 198 per night. It's up to the hotel to decide but I did hear an IC agreed to match the rate or give you some credit to spend at the hotel.