Courtyard Executive lounge question
 

Hi,

I am now sitting in the Executive lounge @Courtyard® by Marriott® Pune Hinjewadi. When I did booking for this hotel I read from web that they have
--
executive lounge
Open: Sun-Sat, Open: 0630-2300
Complimentary food:
- Continental breakfast
- afternoon tea
- hors d'oeuvres
- dessert
Complimentary Cocktails
Complimentary non-alcoholic beverages
Honor bar
Business services, for a fee
Complimentary wirless internet in the lounge
Complimentary cocktails and hors d'oeuvres between 1800-2000
--

Now sitting in the lounge, no hors d'oeuvres at all.
There seems to be some kind of "problem" that means only few customers today (Wednesday) or this week and no hors d'oeuvres.

I am Marriott Reward Gold and used to that if there should be hors d'oeuvres / snacks then there really is something, but this is my first experience in Courtyard hotel so I don’t' know if this is normal or nor? Lounge personals told me that if I want to eat something I can order from main restaurant. I tried to propose that I should have some discount but that wasn’t available. Any comments?

Regards,
Sakke

It's probably due to the holiday week. Did you pay for an exec lounge room or is your access complimentary? If comped, due to G/P, then since this is truly a comp and not guaranteed at Courtyards I'd say you hove no lege to stand on. IF you paid extra for an exec lounge room I'd ask for a refund of the difference from a standard room.

What she said.

PS - Welcome to FT!

Cheers.