Pleasantly surprised
 

I checked in at JW Marriott on Adams in Chicago today and received a nice note thanking me on my 15th stay ( I had not been keeping track), and crediting me 10,000 points. This is one of the things that keeps me coming back.

So what features/perks makes everyone else likely to come back to the same hotel? I know I love thermostats that let you control the fan, plenty of power outlets by the bed, free wifi, and decadent shower....

After suffering some incredibly bad publicity last August with the Legionnaires disease outbreak, I'm sure that property _has_ to go the extra mile.

Cool!
And welcome to FT WndrgJen!

on a side note last week I needed 8 rooms for a last minutre reservation (funeral) and the rate they had was $509. I called to see if they would match the Omni at $440 since I couldn't ask people to pay more just to stay at a marriott like I may choose to do. They said normally they offer a discounted rate, but these were club access rooms and they couldn't discount those. No different in size btw. I then asked if they could upgrade other elites into those rooms so I could use their rooms. They denied that too. We never were going to use the club as I pointed out when I called as well. I am Plat and just another example why I am starting up with Starwood this year. It was less than 48 hours out. I just don't see how they wouldn't have booked 8 rooms at $440 vs taking the chance of them going empty.

In the same vain, I love when other properties continue to sell club rooms at a premium over the weekend when they aren't open!

You're kidding, aren't you?

Why would I kid about this? The bereavement rate was about 298 for non club rooms (which simply give you access to the club nothing more than than that- Room is the exact same). I was willing to pay about 150 more per room than their bereavement rate for access to the club which we weren't going to use. It was a funeral btw not some party or planned event. This is where I would think Marriott would do the right thing for someone who is a valued customer over making a business decision. Airlines do it all the time. I have stayed at this property about 10 nights this year to top it off. Oh by the way. Never did anyone ever say they were to sorry to hear about my loss. Not one time.