Any way I can cancel half my reservation?
Nov 14, 2012, 9:28 am
#1
Original Poster
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
Any way I can cancel half my reservation?
A bit of a frustrating situation. I have a stay at the RI Colchester, VT booked for Dec. 24-28, $159 regular rate. Just checked, and the AAA rate for the first 2 nights of my stay has gone down to $141 - but the rate for the last 2 nights is higher, $170 AAA or $179 regular. However, if I attempt to change my current reservation, it wants me to select a new rate, thus I would lose the lower rate I currently have. Any way around this?
Nov 14, 2012, 9:43 am
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What did the property say when you called directly to ask?
Nov 14, 2012, 10:01 am
#3
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Make a res now for the first 2 days at the lower rate. Then call the hotel and ask them to change your arrival date for the original res. If they will change the arrival date, great. If not, cancel the res you just made.
Nov 14, 2012, 10:18 am
#4
Original Poster
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
Well, as telephoning any CS dept. is right up there with root canal as far as things I detest doing, I was hoping for some sooper-clever online way of doing it, but alas, I will probably have to resign myself to speaking to another human being... 
Nov 14, 2012, 10:37 am
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Customer service department? I asked about calling the property directly. I doubt that there's such as thing as a CS department at a tiny property in a tiny town.
Nov 14, 2012, 1:01 pm
#6
Join Date: Jun 2000
Location: DAB
Programs: DL SM, Marriott
Posts: 206
As always, for best experience call during a time of day when the front desk personnel *should* be least busy. (After 3:00 pm is always bad as there is often people trying to check in.)
Nov 14, 2012, 4:17 pm
#7
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I've had more success in getting my check-out date changed (either shortening or extending a stay) than I have had with getting the check-in date changed. I think I was once told that the tail-end of a reservation can be changed without creating a new reservation, but changing the check-in date required a new reservation.
Nov 16, 2012, 5:48 pm
#8
Join Date: Nov 2001
Location: Montreal,QC
Programs: Bonvoy Lifetime Titanium
Posts: 122
I've stay at this property a couple of times and always found the front desk staff really helpful and friendly. Give them a call and it may well work out.
Nov 17, 2012, 7:35 am
#9
Join Date: Apr 2004
Posts: 1,614
A bit of a frustrating situation. I have a stay at the RI Colchester, VT booked for Dec. 24-28, $159 regular rate. Just checked, and the AAA rate for the first 2 nights of my stay has gone down to $141 - but the rate for the last 2 nights is higher, $170 AAA or $179 regular. However, if I attempt to change my current reservation, it wants me to select a new rate, thus I would lose the lower rate I currently have. Any way around this?
From my experiences, calling a limited service facility such as an RI can be frustrating, as the person answering the call is usually multi-tasking, and can't focus on my call.