Old Jul 30, 2016, 4:21 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Slickw
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Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:

Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
  • Select “Packages - Deals” from the “Topic” drop down menu
  • Submit your request
As a reminder, status.marriott.com will periodically have additional updates.
Source: https://www.flyertalk.com/forum/marr...es-update.html

The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================

If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.

Effective April 1 2017 re: Southwest & the companion pass:

"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
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Marriott Travel Packages

 
Old Aug 22, 2018, 1:28 pm
  #6151  
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Originally Posted by wonderman

One we accept that the 30k refunds are processed (should be auto, it's silly they are asking people to apply for it) I think it's pretty hard to argue that the mapping isn't fair.
No, it’s still very easy to argue that the mapping isn’t fair: “the mapping was also unfair because Marriott decided to withhold such mapping information before August 18th and because the mapping was done to reduce the value of the certificates (in line with Marriott’s greediness to fleece customers a certain amount) despite Marriott claiming otherwise.”
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Old Aug 22, 2018, 1:48 pm
  #6152  
 
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Originally Posted by Dr.Leo
Just got my 45K points reverted and got my new TP Cat 1-4. CSR said i can attach it anytime.
How did you accomplish this? Any advice on what to say, did you talk to a supervisor, etc?

I have a category 8 certificate attached to a reservation next week. I need to cancel the reservation but keep the certificate (as a floater cert) for a future stay. I spent almost 2 hours on the phone with Marriott this morning, and they told me that if I canceled the reservation the cert would convert to 135K points, which is ridiculous. I even talked to a supervisor, but had no luck with keeping the certificate if I cancel. I'm planning to call back later this week when I have a couple of hours to spare, but any advise would be appreciated.
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Old Aug 22, 2018, 1:52 pm
  #6153  
 
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One time downgrade of 1 category with refund of 30K OR one time upgrade of 1 category for cost of 30K is the only FAIR solution for not releasing the new category map and having CSRs giving false info to consumers looking for information during the redemption process up to EOD 8/18.
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Old Aug 22, 2018, 1:55 pm
  #6154  
 
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Originally Posted by Traveler56789
How did you accomplish this? Any advice on what to say, did you talk to a supervisor, etc?

I have a category 8 certificate attached to a reservation next week. I need to cancel the reservation but keep the certificate (as a floater cert) for a future stay. I spent almost 2 hours on the phone with Marriott this morning, and they told me that if I canceled the reservation the cert would convert to 135K points, which is ridiculous. I even talked to a supervisor, but had no luck with keeping the certificate if I cancel. I'm planning to call back later this week when I have a couple of hours to spare, but any advise would be appreciated.
After having a CSR cancel a certificate when all I wanted to do was change the date on the reservation it was attached to, I detached a certificate before cancelling the next time. Although I have no idea what will work now, asking to detach the certificate while insisting that you don't want to cancel either the reservation or the certificate MIGHT work.
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Old Aug 22, 2018, 2:24 pm
  #6155  
 
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Originally Posted by OssianBlue
And locking in TPs a) didn't avoid anything, b) was irrational for properties declining in price on 8/18, and c) given the uncertainty in the transition and prior history and CSR information the SAFE bet was just to get an old 1-5 and upgrade once everything got sorted out.
Plus many customers (such as myself) were never emailed and couldn't book for SPG properties pre 18/8...
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Old Aug 22, 2018, 2:33 pm
  #6156  
 
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Originally Posted by Traveler56789
How did you accomplish this? Any advice on what to say, did you talk to a supervisor, etc?

I have a category 8 certificate attached to a reservation next week. I need to cancel the reservation but keep the certificate (as a floater cert) for a future stay. I spent almost 2 hours on the phone with Marriott this morning, and they told me that if I canceled the reservation the cert would convert to 135K points, which is ridiculous. I even talked to a supervisor, but had no luck with keeping the certificate if I cancel. I'm planning to call back later this week when I have a couple of hours to spare, but any advise would be appreciated.
I had to explain the CSR that previously i just wanted to cancel my reservation NOT the certificate and still my certificate (cat 1-5) got cancelled and converted to points. She told me that their system is right now hard coded as anyone who has their legacy certificates attached to the reservations before 8/18 will try to cancel the reservation, system will automatically convert it into points. So she apologized first for the previous CSR and then issued me a new shiny Cat 1-4 certificate (QP83) expiring 8/21/19. She also told me since this certificate is generated via new system i can attach n detach it as many times as i can no issues. I have it floating tho no need to book anything right now just wana see how things end up first.
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Old Aug 22, 2018, 2:36 pm
  #6157  
 
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Something very fishy about the whole blogger and insider.marriottsreward.com announcement on the travel package handling. Was just looking at Lucky's OMAT RSS feed and guess what is missing now, though you can still find the post on the web page. Seems like someone may not be ready to hang on their post or they have been told something by Marriott.

I had to challenge a supervisor that if indeed the blackout continues, they should report the post for clarification to customers who believe this to be official statements. As soon as I said this, it was further escalated and I was told a "new memo" referencing the insider marriottsreward post had been distributed late yesterday and agents are to direct people to the form.

Don't buy it for those of us just wanting to cancel to get the points for different bookings.

What a clusterf*ck.
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Old Aug 22, 2018, 2:44 pm
  #6158  
 
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I sent off my request for a 30 000 point refund earlier today via the web form that was mentioned here an on insider.marriott.com , and look what I just got back as a response.

It looks like someone panicked after the inbox flooded and no one had told them about this, so they got their message aligned. Obviously nothing seems to have tangibly happened on the ground yet, and essentially they're saying "We need to ask someone to explain this to us, so please give us 5-10 days to hunt them down".

Thank you for taking the time to reach out to Marriott Customer Care in regards to your travel package.

We know that our guests were advised that the blackout period for travel packages is over and to send in their requests for downgrade. Unfortunately, we have encountered some further systems issues that are not allowing us to currently process the requests to downgrade a travel package certificate. Your patience as we work to correct the systems issues is greatly appreciated.

At this time, we do not have a time frame for when we expect to be able to process the requests. We are asking guests to allow 5 to 10 business days, and to resubmit their requests at a later date. Should you have an upcoming stay in the next 4 to 8 weeks that you had hoped to attach the certificate to, or for further help and inquiry, please reach out to our Loyalty Specialists by phone at 800-450-4442. Please be aware, we are experiencing a large volume of calls due to the loyalty merge, and has created some longer than normal hold times. Some of the systems issues are also impacting our ability to view and update guest accounts. We apologize for any inconvenience this may create.

Once again, we appreciate your patience as we continue to work to bring you the service that you deserve. We thank you for your loyalty to Marriott and SPG.
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Old Aug 22, 2018, 2:45 pm
  #6159  
 
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Originally Posted by Dr.Leo
Cat 1-4 certificate (QP83) expiring 8/21/19..
Since at least one other poster said the code was QP80, I just wanted to confirm the code. If Cat 1-4 is QP83 and Cat 6 is QP99, I can at least guess what the other categories code as.

Last edited by rny321; Aug 22, 2018 at 2:53 pm
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Old Aug 22, 2018, 3:02 pm
  #6160  
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Originally Posted by wonderman
I accept that the 30k refunds should have been forthcoming, but they did implement them swiftly..
Really? Show us some examples / DPs that the refund is swiftly implemented...

So far, NO ONE has received the refunds or even promised the refunds would be coming when people went thru the steps outlined in the "official instructions".

The customers received several types of canned emails that fall into the following types -
a) There would be no refund. The unattached cert has no value because it is not attached before the lock down.
b) This is not something our dept can handle. Please contact Reservation dept.
c) We currently have some technical difficulties and cannot process your request. Please contact us later. (without any recognition about a refund would be forthcoming.

Just how anyone can claim "they did implement them swiftly" when Marriott does not even bother to inform their own employees from the front line reps to the supervisors / managers, including those handling the Plat desk, about a refund is forthcoming?

Lip Service does NOT count. I gather even you would agree on that.

Originally Posted by wonderman
I personally do not accept anything written on flyertalk as official without backup elsewhere, it needs to be on the company's website or literature issued by the company to be official in my eyes.
Would you kindly find us the "Official Releases" on the TP policies on Marriott site?

Marriott has NOT published any information regarding the TP on its own web site per your standard, from the beginning till this moment. Marriott deliberately to choose the "non official" channels that are as weird as it could be - via blogs and FTs, using SPG social media team members no less, to "communicate" to its customers.

You said you dont accept such? Fine. Just how WHERE you can find your "official" information you feel you can trust?
If you have the source, why dont you provide the community a service by pointing us the website(s) where we can read them?

Originally Posted by wonderman

One we accept that the 30k refunds are processed (should be auto, it's silly they are asking people to apply for it) I think it's pretty hard to argue that the mapping isn't fair.

It make zero sense that they won't allow upgrades of some sort though, it's guaranteed to annoy people and it's not like they'd have to do it at anything other than the actual rate difference.
Exactly.

But Marriott has not been willingly to do that, as late as the morning of August 20th - the internal leak of the FAQs that have not put out in the morning, tells the chilling story. Marriott wants to fleece the customers and get away from it.

Thanks to the public outcry by those of us who would not take the abuse lying down, Marriott then changed course, but still determined to make it as difficult as possible with one clear goal in mind - to make it as difficult as possible, because the initial goal is to create the maximum breakage so to eliminate the maximum liability with the least possible cost.
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Old Aug 22, 2018, 3:08 pm
  #6161  
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Originally Posted by rny321
Since at least one other poster said the code was QP80, I just wanted to confirm the code. If Cat 1-4 is QP83 and Cat 6 is QP99, I can at least guess what the other categories code as.
Once you make the guess, would you kindly share with us?

We have QP80 as a Partial 1-4 from a Partial OC6 (that is on my confirmation email), a QP99 that is an upgraded NC6 from the OC8 (but I do not know whether it is a Partial or a cert never has been touched)

Is the QP83 NC1-4 from a never touched OC5? and the NC6 QP99 from a never touched OC8?

What I am trying to figure out is, there seem to have some distinctions just like the old TP, on the codes for a new redemption versus a Partial cert,
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Old Aug 22, 2018, 3:11 pm
  #6162  
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Originally Posted by crimsona
I do have good news to share - armed with the code QP80, I managed to get an agent to reverse the 45k and deposit a new partial cat 4.

Still said there's a blackout until September, but I'll take the small win.

Will try to get it attached somehow, I'm exhausted as is
Did you get a QP80 as your new Partial Cat 4 as well?
What is the points value in your confirmation email said? since yours was the 45K OC5 variety. Mine says 75K but same QP80.

Last edited by Happy; Aug 22, 2018 at 3:49 pm
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Old Aug 22, 2018, 3:19 pm
  #6163  
 
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Originally Posted by Happy
Once you make the guess, would you kindly share with us?

We have QP80 as a Partial 1-4 from a Partial OC6 (that is on my confirmation email), a QP99 that is an upgraded NC6 from the OC8 (but I do not know whether it is a Partial or a cert never has been touched)

Is the QP83 NC1-4 from a never touched OC5? and the NC6 QP99 from a never touched OC8?

What I am trying to figure out is, there seem to have some distinctions just like the old TP, on the codes for a new redemption versus a Partial cert,
The old system was symmetric. A Cat 1-5 package was T830 and the partial was P830. A Cat 6 was T870 and the partial was P870. A Cat 7 was T910 and a partial was T910. ….

If the new partials work the same way and the Cat 1-4 is QP83 and the Cat 6 is QP99, my guess is the Cat 5 would be QP91 and the Cat 7 would be QP108. If the new Cat 1-4 is QP80, I don't believe MPG would use fractions to designate intervals, but considering how difficult the company has made some things - who knows?

Knowing the codes prevented some, but not all, of the potential agent errors when changing categories.
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Old Aug 22, 2018, 3:21 pm
  #6164  
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Originally Posted by MasterGeek
Will I lose my Old Category 7 certificate that is attached to a hotel reservation if I cancel the reservation ??
Yes and No.

Read back on others experiences you should get a good idea on how to approach this.

Crimsona lost it with points coming back. Took him many calls and finally succeeded in getting a NC back.

Learn from the potential risks / perils that may happen in this process from several cases people have posted here, and prepare on how to deal with it.

I would talk to a supervisor to explain your intention CLEARLY, as to what you want to do.

Ask the supervisor if it is still possible to detach the cert. That you do NOT want the cancellation of the cert, i.e. not the point refund (but the system may still do it though). That you want the detached cert to be converted to the corresponding New Cat 5 cert so you can make new arrangement.

Imperative - talk to a supervisor and make sure s/he understands fully your intention before proceeding the actual process.
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Old Aug 22, 2018, 3:25 pm
  #6165  
 
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Originally Posted by Happy
Once you make the guess, would you kindly share with us?

We have QP80 as a Partial 1-4 from a Partial OC6 (that is on my confirmation email), a QP99 that is an upgraded NC6 from the OC8 (but I do not know whether it is a Partial or a cert never has been touched)

Is the QP83 NC1-4 from a never touched OC5? and the NC6 QP99 from a never touched OC8?

What I am trying to figure out is, there seem to have some distinctions just like the old TP, on the codes for a new redemption versus a Partial cert,
Mine say Partial Package - 7 Nights Cat 1-4
Rewards code: QP83
Total points redeemed: 45K
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