Last edit by: Slickw
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
Source: https://www.flyertalk.com/forum/marr...es-update.html
- Select “Packages - Deals” from the “Topic” drop down menu
- Submit your request
Source: https://www.flyertalk.com/forum/marr...es-update.html
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Marriott Travel Packages
#6151
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
No, it’s still very easy to argue that the mapping isn’t fair: “the mapping was also unfair because Marriott decided to withhold such mapping information before August 18th and because the mapping was done to reduce the value of the certificates (in line with Marriott’s greediness to fleece customers a certain amount) despite Marriott claiming otherwise.”
#6152
Join Date: Aug 2018
Location: Chicago
Posts: 317
I have a category 8 certificate attached to a reservation next week. I need to cancel the reservation but keep the certificate (as a floater cert) for a future stay. I spent almost 2 hours on the phone with Marriott this morning, and they told me that if I canceled the reservation the cert would convert to 135K points, which is ridiculous. I even talked to a supervisor, but had no luck with keeping the certificate if I cancel. I'm planning to call back later this week when I have a couple of hours to spare, but any advise would be appreciated.
#6153
Join Date: Aug 2018
Posts: 49
One time downgrade of 1 category with refund of 30K OR one time upgrade of 1 category for cost of 30K is the only FAIR solution for not releasing the new category map and having CSRs giving false info to consumers looking for information during the redemption process up to EOD 8/18.
#6154
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
How did you accomplish this? Any advice on what to say, did you talk to a supervisor, etc?
I have a category 8 certificate attached to a reservation next week. I need to cancel the reservation but keep the certificate (as a floater cert) for a future stay. I spent almost 2 hours on the phone with Marriott this morning, and they told me that if I canceled the reservation the cert would convert to 135K points, which is ridiculous. I even talked to a supervisor, but had no luck with keeping the certificate if I cancel. I'm planning to call back later this week when I have a couple of hours to spare, but any advise would be appreciated.
I have a category 8 certificate attached to a reservation next week. I need to cancel the reservation but keep the certificate (as a floater cert) for a future stay. I spent almost 2 hours on the phone with Marriott this morning, and they told me that if I canceled the reservation the cert would convert to 135K points, which is ridiculous. I even talked to a supervisor, but had no luck with keeping the certificate if I cancel. I'm planning to call back later this week when I have a couple of hours to spare, but any advise would be appreciated.
#6155
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,944
And locking in TPs a) didn't avoid anything, b) was irrational for properties declining in price on 8/18, and c) given the uncertainty in the transition and prior history and CSR information the SAFE bet was just to get an old 1-5 and upgrade once everything got sorted out.
#6156
Join Date: Aug 2018
Location: St. Louis, MO
Posts: 31
How did you accomplish this? Any advice on what to say, did you talk to a supervisor, etc?
I have a category 8 certificate attached to a reservation next week. I need to cancel the reservation but keep the certificate (as a floater cert) for a future stay. I spent almost 2 hours on the phone with Marriott this morning, and they told me that if I canceled the reservation the cert would convert to 135K points, which is ridiculous. I even talked to a supervisor, but had no luck with keeping the certificate if I cancel. I'm planning to call back later this week when I have a couple of hours to spare, but any advise would be appreciated.
I have a category 8 certificate attached to a reservation next week. I need to cancel the reservation but keep the certificate (as a floater cert) for a future stay. I spent almost 2 hours on the phone with Marriott this morning, and they told me that if I canceled the reservation the cert would convert to 135K points, which is ridiculous. I even talked to a supervisor, but had no luck with keeping the certificate if I cancel. I'm planning to call back later this week when I have a couple of hours to spare, but any advise would be appreciated.
#6157
Join Date: Jun 2009
Location: WAS
Programs: AA EXP, BA Bronze, TK Elite, Hyatt Diamond, Hilton Gold, Fairmont Premiere, IHG Ambas
Posts: 180
Something very fishy about the whole blogger and insider.marriottsreward.com announcement on the travel package handling. Was just looking at Lucky's OMAT RSS feed and guess what is missing now, though you can still find the post on the web page. Seems like someone may not be ready to hang on their post or they have been told something by Marriott.
I had to challenge a supervisor that if indeed the blackout continues, they should report the post for clarification to customers who believe this to be official statements. As soon as I said this, it was further escalated and I was told a "new memo" referencing the insider marriottsreward post had been distributed late yesterday and agents are to direct people to the form.
Don't buy it for those of us just wanting to cancel to get the points for different bookings.
What a clusterf*ck.
I had to challenge a supervisor that if indeed the blackout continues, they should report the post for clarification to customers who believe this to be official statements. As soon as I said this, it was further escalated and I was told a "new memo" referencing the insider marriottsreward post had been distributed late yesterday and agents are to direct people to the form.
Don't buy it for those of us just wanting to cancel to get the points for different bookings.
What a clusterf*ck.
#6158
Join Date: Dec 2007
Location: Greater Metropolitan Area
Programs: Yes
Posts: 367
I sent off my request for a 30 000 point refund earlier today via the web form that was mentioned here an on insider.marriott.com , and look what I just got back as a response.
It looks like someone panicked after the inbox flooded and no one had told them about this, so they got their message aligned. Obviously nothing seems to have tangibly happened on the ground yet, and essentially they're saying "We need to ask someone to explain this to us, so please give us 5-10 days to hunt them down".
It looks like someone panicked after the inbox flooded and no one had told them about this, so they got their message aligned. Obviously nothing seems to have tangibly happened on the ground yet, and essentially they're saying "We need to ask someone to explain this to us, so please give us 5-10 days to hunt them down".
Thank you for taking the time to reach out to Marriott Customer Care in regards to your travel package.
We know that our guests were advised that the blackout period for travel packages is over and to send in their requests for downgrade. Unfortunately, we have encountered some further systems issues that are not allowing us to currently process the requests to downgrade a travel package certificate. Your patience as we work to correct the systems issues is greatly appreciated.
At this time, we do not have a time frame for when we expect to be able to process the requests. We are asking guests to allow 5 to 10 business days, and to resubmit their requests at a later date. Should you have an upcoming stay in the next 4 to 8 weeks that you had hoped to attach the certificate to, or for further help and inquiry, please reach out to our Loyalty Specialists by phone at 800-450-4442. Please be aware, we are experiencing a large volume of calls due to the loyalty merge, and has created some longer than normal hold times. Some of the systems issues are also impacting our ability to view and update guest accounts. We apologize for any inconvenience this may create.
Once again, we appreciate your patience as we continue to work to bring you the service that you deserve. We thank you for your loyalty to Marriott and SPG.
We know that our guests were advised that the blackout period for travel packages is over and to send in their requests for downgrade. Unfortunately, we have encountered some further systems issues that are not allowing us to currently process the requests to downgrade a travel package certificate. Your patience as we work to correct the systems issues is greatly appreciated.
At this time, we do not have a time frame for when we expect to be able to process the requests. We are asking guests to allow 5 to 10 business days, and to resubmit their requests at a later date. Should you have an upcoming stay in the next 4 to 8 weeks that you had hoped to attach the certificate to, or for further help and inquiry, please reach out to our Loyalty Specialists by phone at 800-450-4442. Please be aware, we are experiencing a large volume of calls due to the loyalty merge, and has created some longer than normal hold times. Some of the systems issues are also impacting our ability to view and update guest accounts. We apologize for any inconvenience this may create.
Once again, we appreciate your patience as we continue to work to bring you the service that you deserve. We thank you for your loyalty to Marriott and SPG.
#6159
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Since at least one other poster said the code was QP80, I just wanted to confirm the code. If Cat 1-4 is QP83 and Cat 6 is QP99, I can at least guess what the other categories code as.
Last edited by rny321; Aug 22, 2018 at 2:53 pm
#6160
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
So far, NO ONE has received the refunds or even promised the refunds would be coming when people went thru the steps outlined in the "official instructions".
The customers received several types of canned emails that fall into the following types -
a) There would be no refund. The unattached cert has no value because it is not attached before the lock down.
b) This is not something our dept can handle. Please contact Reservation dept.
c) We currently have some technical difficulties and cannot process your request. Please contact us later. (without any recognition about a refund would be forthcoming.
Just how anyone can claim "they did implement them swiftly" when Marriott does not even bother to inform their own employees from the front line reps to the supervisors / managers, including those handling the Plat desk, about a refund is forthcoming?
Lip Service does NOT count. I gather even you would agree on that.
Marriott has NOT published any information regarding the TP on its own web site per your standard, from the beginning till this moment. Marriott deliberately to choose the "non official" channels that are as weird as it could be - via blogs and FTs, using SPG social media team members no less, to "communicate" to its customers.
You said you dont accept such? Fine. Just how WHERE you can find your "official" information you feel you can trust?
If you have the source, why dont you provide the community a service by pointing us the website(s) where we can read them?
One we accept that the 30k refunds are processed (should be auto, it's silly they are asking people to apply for it) I think it's pretty hard to argue that the mapping isn't fair.
It make zero sense that they won't allow upgrades of some sort though, it's guaranteed to annoy people and it's not like they'd have to do it at anything other than the actual rate difference.
But Marriott has not been willingly to do that, as late as the morning of August 20th - the internal leak of the FAQs that have not put out in the morning, tells the chilling story. Marriott wants to fleece the customers and get away from it.
Thanks to the public outcry by those of us who would not take the abuse lying down, Marriott then changed course, but still determined to make it as difficult as possible with one clear goal in mind - to make it as difficult as possible, because the initial goal is to create the maximum breakage so to eliminate the maximum liability with the least possible cost.
#6161
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
We have QP80 as a Partial 1-4 from a Partial OC6 (that is on my confirmation email), a QP99 that is an upgraded NC6 from the OC8 (but I do not know whether it is a Partial or a cert never has been touched)
Is the QP83 NC1-4 from a never touched OC5? and the NC6 QP99 from a never touched OC8?
What I am trying to figure out is, there seem to have some distinctions just like the old TP, on the codes for a new redemption versus a Partial cert,
#6162
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
What is the points value in your confirmation email said? since yours was the 45K OC5 variety. Mine says 75K but same QP80.
Last edited by Happy; Aug 22, 2018 at 3:49 pm
#6163
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Once you make the guess, would you kindly share with us?
We have QP80 as a Partial 1-4 from a Partial OC6 (that is on my confirmation email), a QP99 that is an upgraded NC6 from the OC8 (but I do not know whether it is a Partial or a cert never has been touched)
Is the QP83 NC1-4 from a never touched OC5? and the NC6 QP99 from a never touched OC8?
What I am trying to figure out is, there seem to have some distinctions just like the old TP, on the codes for a new redemption versus a Partial cert,
We have QP80 as a Partial 1-4 from a Partial OC6 (that is on my confirmation email), a QP99 that is an upgraded NC6 from the OC8 (but I do not know whether it is a Partial or a cert never has been touched)
Is the QP83 NC1-4 from a never touched OC5? and the NC6 QP99 from a never touched OC8?
What I am trying to figure out is, there seem to have some distinctions just like the old TP, on the codes for a new redemption versus a Partial cert,
If the new partials work the same way and the Cat 1-4 is QP83 and the Cat 6 is QP99, my guess is the Cat 5 would be QP91 and the Cat 7 would be QP108. If the new Cat 1-4 is QP80, I don't believe MPG would use fractions to designate intervals, but considering how difficult the company has made some things - who knows?
Knowing the codes prevented some, but not all, of the potential agent errors when changing categories.
#6164
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
Read back on others experiences you should get a good idea on how to approach this.
Crimsona lost it with points coming back. Took him many calls and finally succeeded in getting a NC back.
Learn from the potential risks / perils that may happen in this process from several cases people have posted here, and prepare on how to deal with it.
I would talk to a supervisor to explain your intention CLEARLY, as to what you want to do.
Ask the supervisor if it is still possible to detach the cert. That you do NOT want the cancellation of the cert, i.e. not the point refund (but the system may still do it though). That you want the detached cert to be converted to the corresponding New Cat 5 cert so you can make new arrangement.
Imperative - talk to a supervisor and make sure s/he understands fully your intention before proceeding the actual process.
#6165
Join Date: Aug 2018
Location: St. Louis, MO
Posts: 31
Once you make the guess, would you kindly share with us?
We have QP80 as a Partial 1-4 from a Partial OC6 (that is on my confirmation email), a QP99 that is an upgraded NC6 from the OC8 (but I do not know whether it is a Partial or a cert never has been touched)
Is the QP83 NC1-4 from a never touched OC5? and the NC6 QP99 from a never touched OC8?
What I am trying to figure out is, there seem to have some distinctions just like the old TP, on the codes for a new redemption versus a Partial cert,
We have QP80 as a Partial 1-4 from a Partial OC6 (that is on my confirmation email), a QP99 that is an upgraded NC6 from the OC8 (but I do not know whether it is a Partial or a cert never has been touched)
Is the QP83 NC1-4 from a never touched OC5? and the NC6 QP99 from a never touched OC8?
What I am trying to figure out is, there seem to have some distinctions just like the old TP, on the codes for a new redemption versus a Partial cert,
Rewards code: QP83
Total points redeemed: 45K