Jul 30, 2016, 4:21 pm
Last edit by: Slickw
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
Source: https://www.flyertalk.com/forum/marr...es-update.html
- Select “Packages - Deals” from the “Topic” drop down menu
- Submit your request
Source: https://www.flyertalk.com/forum/marr...es-update.html
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Marriott Travel Packages
Jul 23, 2018, 9:26 am
#4066
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Greg has a new blog post titled "What will happen to existing Marriott Travel Package certificates?" analyzing gain/loss value with the change in categories: https://frequentmiler.boardingarea.c...-certificates/
From Frequent Miler
From Frequent Miler
Jul 23, 2018, 9:34 am
#4067
Join Date: Nov 2006
Location: LAX
Posts: 2,851
[QUOTE=cruisr;30003902]
I called so many times yesterday and I was told it would be looked into. this morning when I called, the supervisor said there is NO record of anything being done about it so she opened a case number
Solved. Got my points back
OMG...the Marriott CSRs are awful. I had an unattached 1-5 cert in my account. I called to order another and then attach both to hotels. The CSR took out points for two certs instead of one and when i clarified to her i only wanted one cert (as I already had one) she apologized and said she woild cancel the order. Well, she did cancel the order for the second 270k (which she shoild not have done) and instead of voiding the whole transaction she simply cancelled it and refunded only 45k. I am on hold now trying to get this resolved.
Good luck. Don't forget to ask for a case numberI called so many times yesterday and I was told it would be looked into. this morning when I called, the supervisor said there is NO record of anything being done about it so she opened a case number
Solved. Got my points back
Last edited by metoo; Jul 24, 2018 at 5:45 am
Jul 23, 2018, 9:37 am
#4068
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
OMG...the Marriott CSRs are awful. I had an unattached 1-5 cert in my account. I called to order another and then attach both to hotels. The CSR took out points for two certs instead of one and when i clarified to her i only wanted one cert (as I already had one) she apologized and said she woild cancel the order. Well, she did cancel the order for the second 270k (which she shoild not have done) and instead of voiding the whole transaction she simply cancelled it and refunded only 45k. I am on hold now trying to get this resolved.
Last edited by rny321; Jul 23, 2018 at 10:09 am
Jul 23, 2018, 9:49 am
#4069
Join Date: Mar 2014
Posts: 546
You need to know exactly what to do when calling Marriott and what happens each step along the way. Don't assume the agent knows more about it than you do. A lot of things can go wrong this last week before the programs merge. Time is not on your side to correct any mistakes, either by you and the agent.
Jul 23, 2018, 10:38 am
#4070
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
You need to know exactly what to do when calling Marriott and what happens each step along the way. Don't assume the agent knows more about it than you do. A lot of things can go wrong this last week before the programs merge. Time is not on your side to correct any mistakes, either by you and the agent.
Jul 23, 2018, 11:15 am
#4071
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
Well, my problem got solved much quicker than I thought it would. Luckily the CSR I got connected to was great. Long time CSR and knew the ropes and knew who to contact. Got all the points back in the account for the 270k package the res agent from last night should not have taken out and another 10k customer appreciation added.
Its only going to get worse as we get closer to 8/1.
Its only going to get worse as we get closer to 8/1.
Jul 23, 2018, 11:40 am
#4072
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,464
My guess is that TP certs attached to reservations would be converted to same category certs post merger with the exception of cat. 9 & Ritz ones, which would be converted to cat. 8. Any outstanding floaters would be converted to points then deposit back to member's accounts using old Marriott award chart, e.g. 150k for cat. 1-5, 180k for cat. 6.
Jul 23, 2018, 11:44 am
#4073
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
My guess is that TP certs attached to reservations would be converted to same category certs post merger with the exception of cat. 9 & Ritz ones, which would be converted to cat. 8. Any outstanding floaters would be converted to points then deposit back to member's accounts using old Marriott award chart, e.g. 150k for cat. 1-5, 180k for cat. 6.
Seriously, we are all just guessing.
Jul 23, 2018, 12:09 pm
#4074
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
I ordered 3 TP certificates at different categories (1-5, 6 and 8). As my 3 TP certs all expire in summer 2019 and we're not sure if Marriott will still be willing to freely extend certificate expiration dates, I also kept a stash of unredeemed Marriott points that I can use after summer 2019.
Hedge your bets everyone, for the marmotts are being nothing but cowardly
Hedge your bets everyone, for the marmotts are being nothing but cowardly
Last edited by MasterGeek; Jul 23, 2018 at 12:19 pm
Jul 23, 2018, 2:29 pm
#4075
Join Date: Aug 2012
Location: SFO
Posts: 642
Sorry if asked before - what happens to unused Ritz certificates cat 1-4 if unattached?
Jul 23, 2018, 2:38 pm
#4076
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
Jul 23, 2018, 6:23 pm
#4077
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
No I did not expedite Alaska Miles. I don't have an immediate need for it. My last 2 packages I got the AS Miles in about 4 days and that was no expedition.
Jul 23, 2018, 6:29 pm
#4078
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
I am not sure if it is a regional thing but when I called the Australian Marriott Rewards phone number, it goes to the South East Asia call centre (Singapore/Malaysia). They know exactly what they were doing to issue the packages very quickly, as well as attachment of certificates. Also there were minimum waiting time for the calls to be picked up.
Jul 23, 2018, 6:55 pm
#4079
Join Date: Aug 2014
Posts: 736
Starting in August, any outstanding Certificates will be updated from Category-based to points-based values in the new combined redemption chart and may be used for stays at Rewards or SPG hotels up to the points value displayed on your updated Certificate.
Jul 23, 2018, 8:39 pm
#4080
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
I am not sure if it is a regional thing but when I called the Australian Marriott Rewards phone number, it goes to the South East Asia call centre (Singapore/Malaysia). They know exactly what they were doing to issue the packages very quickly, as well as attachment of certificates. Also there were minimum waiting time for the calls to be picked up.
The problem though, the international numbers seem to be toll-free within the region. There is no regular numbers listed that one can call from outside the region.