Marriott Travel Packages

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Old Sep 2, 18, 1:10 am   -   Wikipost
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Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:

Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
  • Select “Packages - Deals” from the “Topic” drop down menu
  • Submit your request
As a reminder, status.marriott.com will periodically have additional updates.
Source: https://www.flyertalk.com/forum/marr...es-update.html

The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================

If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.

Effective April 1 2017 re: Southwest & the companion pass:

"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
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Old Jul 24, 18, 12:26 pm
  #4111  
 
Join Date: Oct 2002
Programs: United Premier 1K
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Originally Posted by rny321 View Post
HUCA. Call 800-321-7396. When prompted by the voice recognition system, mention points balance. If someone tries to transfer you to Vacations by Marriott, ask for someone else.
Thanks for this. Gave up on the VbyM number after seeing your reply and called back the main Marriott number. Once I finally got through to someone, they were able to process it in about 60 seconds. So indeed, moral of the story is to HOCA if the agent seems confused on what you want!
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Old Jul 24, 18, 12:44 pm
  #4112  
 
Join Date: Sep 2017
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Originally Posted by metoo View Post
CSR never asked for my credit number. That is why it is so strange to even have a pending charge.

The credit card, however, is saved on my account so CSR probably pulled the number without asking.
Lesson learned: never save a cc on your account profile.

It may take an additional 30 seconds to complete a booking, but it will spare you the surprise of unauthorized charges.
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Old Jul 24, 18, 1:11 pm
  #4113  
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Originally Posted by M.dA.R. View Post


Lesson learned: never save a cc on your account profile.

It may take an additional 30 seconds to complete a booking, but it will spare you the surprise of unauthorized charges.
This!

Always pay attention on the default check box of saving the card on the site. Some sites are sleazy to make this a default and you need to manually uncheck it.

I never save CC info on ANY site, from the travel to the shopping, except it is an autopay service like Comcast or ATT.

Even on AMZN I removed the CC once a promotion finished.
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Old Jul 24, 18, 1:17 pm
  #4114  
 
Join Date: Nov 2006
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Originally Posted by Happy View Post
This!

Always pay attention on the default check box of saving the card on the site. Some sites are sleazy to make this a default and you need to manually uncheck it.

I never save CC info on ANY site, from the travel to the shopping, except it is an autopay service like Comcast or ATT.

Even on AMZN I removed the CC once a promotion finished.
Good Idea. But let's just see if the pending becomes a charge. I hope not. I think I am tired of talking to CSR and vice versa.

removed all credit cards from amazon site

Last edited by metoo; Jul 24, 18 at 1:24 pm
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Old Jul 24, 18, 1:20 pm
  #4115  
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Originally Posted by metoo View Post
On July 22, 2018 ,I paid 300k for the 7 nights Travel certificate Cat 6. If I downgrade to Cat 1-5, will I receive my 30k immediately in my account? Will there be any complication to the Alaska Air 120k ordered by Marriott if I downgrade?

Is there a $20 /any charge for downgrading?

Can a CSR screw this up ?

I just had a problem solved by a CSR who messed up two days ago and finally got it solved
Not sure what your intention is.

Someone posted either here or in the comment sections of one of many blog write ups on the Marriott TP that it is $20 fee to cancel a TP redemption. So your $20 fee may be related to that, and not an expedite fee to AS, as that should be $15.

I dont know how a "downgrade" from a Cat 6 to a Cat 5 redemption would work. Others have done and read your post can provide more information.
You can cancel the current hotel booking part of your Cat 6, presumably get back a cert of 75K description - presumably it is 45K + 30K = 75K in total. If you cancel that cert, that is exactly what you get, at current structure. Nobody knows what is going to be on August 1st going forward.
Wild speculations have been thrown around on how many points one would get back on the unattached certs. You can take a gamble as some are as wild as 25K x 6 for Cat 5, 30K x 6 for Cat 6, so on so forth. Will Marriott be so generous on an already very generous TP especially due to the SPG 1 to 3? That is the gamble you need to decide whether to take a bet on.

Last edited by Happy; Jul 24, 18 at 1:40 pm
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Old Jul 24, 18, 1:21 pm
  #4116  
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Originally Posted by metoo View Post
Good Idea. But let's just see if the pending becomes a charge. I hope not. I think I am tired of talking to CSR and vice versa.
If it posted, call back to get a refund and some courtesy point. Ask to speak to a manager upfront before starting your story.
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Old Jul 24, 18, 1:22 pm
  #4117  
 
Join Date: Aug 2002
Location: St. Louis, MO
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Originally Posted by rny321 View Post
HUCA. Call 800-321-7396. When prompted by the voice recognition system, mention points balance. If someone tries to transfer you to Vacations by Marriott, ask for someone else.
This is the trick.

15 minutes on hold, but after that it was as smooth as can be.

I'm going to hedge my bets here. I have two certificates. I've attached one and am going to leave one floater. I know that I may be sorry.
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Old Jul 24, 18, 1:30 pm
  #4118  
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Originally Posted by UA-NYC View Post
Just to be clear...there is still no redeeming for a 5 night stay unless one has timeshare ownership, correct?
The rules have never changed.

Depends on whom you get. New agents who are more cautious would seem hesitant and not sure what to do when you just said to redeem a Cat 5 120K airline miles package. Then they go check with higher up and come back to tell you the 7 nights cost. There are less cautious new agents who just read the table and redeemed a 5 nights you asked.

However 2 weeks ago on a lengthy weekend call, I have heard from one agent who was overseas call centers based, said those who accidentally redeemed the 5 nights for ineligible members (you who are not the VC owner) will get reprimanded. I personally would not want to cause the innocent / ignorant agents trouble for selfish needs.

There is also at least one DP reported on this thread someone's 5 nights cert was audited and revoked. Pts taken from his account to exchange it to a 7 nights cert, WITHOUT any notice to him. His calls to all the way up to Exec Office, focused on the no notification part does not do any good. Marriott flat out told him he was not eligible for 5 nights cert.

There are also 2 or 3 DPs on Reddit from last month about being audited and the certs revoked. Not sure this is the risk worth taking. To each their own.
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Old Jul 24, 18, 1:31 pm
  #4119  
 
Join Date: Feb 2012
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Originally Posted by zachary View Post
I'm going to hedge my bets here. I have two certificates. I've attached one and am going to leave one floater. I know that I may be sorry.
Sorry for attaching, sorry for leaving a floater, or sorry either way?
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Old Jul 24, 18, 1:38 pm
  #4120  
 
Join Date: Nov 2014
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Originally Posted by metoo View Post
Someone posted either here or in the comment sections of one of many blog write ups on the Marriott TP that it is $20 fee to cancel a TP redemption. So your $20 fee may be related to that, and not an expedite fee to AS, as that should be $15.
That was me. Rather than wasting time calling 800-321-7396, call the number shown in the details of the credit card charge. There may be different numbers, but the one associated with my charge was 801-468-4034. It only took a few minutes, including hold time, to get the charge reversed. Having something resolved quickly was a welcome change from dealing with Marriott.
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Old Jul 24, 18, 1:45 pm
  #4121  
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Aeroplan miles showed up on Tuesday, just like last year - regardless when you redeemed the week before, it shows up in your account on Tuesday the next week with the original redemption date.

AS miles redeemed on Sunday with Expedition (offered by the CSR based in London, Canada as fee is waived for Plat) is still not in the account. CSR did say expedition still means 3 business days versus the regular being 7 to 10 business days.

Though someone has posted he asked for expedition and paid $15, around mid day EST and the miles were in his AS account several hours when he checked. No such luck here for me, CSR did give me the Certificate Number for the AS miles portion.

Now I need to figure out where to attached the 2 Cat 5 certs. If we can book further out than only up to next July it would be easier but unfortunately we have to do what limitation the parameters have.
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Old Jul 24, 18, 1:50 pm
  #4122  
 
Join Date: Nov 2014
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Originally Posted by zachary View Post
This is the trick.

15 minutes on hold, but after that it was as smooth as can be.

I'm going to hedge my bets here. I have two certificates. I've attached one and am going to leave one floater. I know that I may be sorry.
As it gets closer to the transition date, I believe the odds of a significant devaluation decrease. I am not saying that MPG (MR+SPG) couldn't penalize someone who either has a floating certificate or changes one which is currently attached. I just believe the reaction to doing so would be severe enough that it won't happen. Hold times are already long and even if MPG contacted everyone today about significant devaluation, it would be difficult to accommodate everyone. My uninformed guess is that we will receive in some form something close in value to the amount of points required to book 7 nights in the category of the existing certificate.
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Old Jul 24, 18, 1:54 pm
  #4123  
 
Join Date: Mar 2014
Posts: 382
Originally Posted by RafKa View Post
Sorry for attaching, sorry for leaving a floater, or sorry either way?
I don't think there's any downside attaching your certificates, if you know when and where you would use your certificates. If you cancel your reservation before or AFTER the August launch date, your certificates will become floaters again. I don't see how Marriott could treat them differently.
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Old Jul 24, 18, 2:31 pm
  #4124  
 
Join Date: Apr 2017
Programs: Delta-DM, United-Platinum, American-Platinum, Marriott-Platinum, SPG-Platinum
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Are we still set to have Category 8 hotels including all suite SPG hotels become bookable for 60,000 points in August? I have enough points for either a travel package or 5 nights at one of these luxury properties. I'd rather the nights as I already have a lot of air miles I'd like to use up
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Old Jul 24, 18, 2:46 pm
  #4125  
 
Join Date: Aug 2002
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Originally Posted by RafKa View Post
Sorry for attaching, sorry for leaving a floater, or sorry either way?
Good question.

What I meant was that I am (unlike others here) reading Lurker's comments as a suggestion that we're better off attaching these things, but I've decided to do one each way (one attached, one not attached). I just decided that since I have two, I'd do one each way.

I don't think anything's clear here. I don't think it's clear that you're better off attaching. I'd sure take 150,000 new program points for my certificates rather than 7 nights in a current category 5 hotel. And I think floaters are going to be converted to points, not certificates. But attached certificates that are subsequently canceled may well get certificates rather than points. There's no way to tell. And this is by design: They are intentionally not telling us. I don't believe for a second that they don't know exactly what they are going to do.
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