Jul 30, 2016, 4:21 pm
Last edit by: Slickw
LINK TO CHART
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.
The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:
Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
Source: https://www.flyertalk.com/forum/marr...es-update.html
- Select “Packages - Deals” from the “Topic” drop down menu
- Submit your request
Source: https://www.flyertalk.com/forum/marr...es-update.html
The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================
If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.
Effective April 1 2017 re: Southwest & the companion pass:
"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
Marriott Travel Packages
Jul 17, 2018, 9:03 pm
#3902
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,210
Jul 17, 2018, 9:39 pm
#3903
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
This is really ridiculous that no definative answer has been given to consumers who just want an answer so as to make plans. Its totally consumer un-friendly. I can’t book my 7 night as the time i want is not available to book yet.
Jul 17, 2018, 10:47 pm
#3904
Join Date: Dec 2012
Programs: Marriott Plat; Hilton Gold, WN CP, Alaska MVP
Posts: 85
Waiting and waiting
Currently on a 45 minute hold attempting to upgrade a category 1-5 certificate to a Cat 8 to attach to a book. No one knows how to do this and three leads have now said that they are no longer allowing these upgrades to take place. The agent who doesn’t know how to do the upgrade doesn’t believe the leads so she keep trying to reach out to someone else.
Jul 17, 2018, 11:01 pm
#3905
Join Date: Dec 2008
Posts: 4,519
Just thought to share with the group about calling Marriott and since the nature of my calls are all related to Travel Packages, hence I thought to post it in this thread.
I had called about 5 times to Marriott within the last week on different time of the day. All but one time I got an agent within 15 minutes. And that one time that took > 30 minutes, I didn't even get an agent that know anything about Travel Package and need to transfer me again that hold for another 15 minutes.
That > 30 minutes call was my 3rd call, hence, I decided to follow what I did on the 1st and 2nd call when I call the 4th and 5th time.
What I did is tell the automated voice system that I want to check my balance, that actually transfer you to an agent. I actually was surprise as I thought it will ask me to punch in my membership numbers and read me my balance. My initially thought is that if I am be able to punch in my numbers, it will recognize my Plat status and get me to an agent faster. For all 4 times that I did this, I got an agent within 15 minutes, one of the call (in the middle of the day) actually got me an agent in 5 minutes.
Also, this option do not get you those regular reservation agents that know nothing about Travel Package, these agents know how to order new travel packages, attach or detach certs to reservations, and upgrade category on a CAT 1-5 certs. They will put you on hold for 5 to 10 minutes but come back and have everything done correctly.
Hope this help some of you here
I had called about 5 times to Marriott within the last week on different time of the day. All but one time I got an agent within 15 minutes. And that one time that took > 30 minutes, I didn't even get an agent that know anything about Travel Package and need to transfer me again that hold for another 15 minutes.
That > 30 minutes call was my 3rd call, hence, I decided to follow what I did on the 1st and 2nd call when I call the 4th and 5th time.
What I did is tell the automated voice system that I want to check my balance, that actually transfer you to an agent. I actually was surprise as I thought it will ask me to punch in my membership numbers and read me my balance. My initially thought is that if I am be able to punch in my numbers, it will recognize my Plat status and get me to an agent faster. For all 4 times that I did this, I got an agent within 15 minutes, one of the call (in the middle of the day) actually got me an agent in 5 minutes.
Also, this option do not get you those regular reservation agents that know nothing about Travel Package, these agents know how to order new travel packages, attach or detach certs to reservations, and upgrade category on a CAT 1-5 certs. They will put you on hold for 5 to 10 minutes but come back and have everything done correctly.
Hope this help some of you here
Jul 17, 2018, 11:24 pm
#3906
Join Date: Dec 2012
Programs: Marriott Plat; Hilton Gold, WN CP, Alaska MVP
Posts: 85
Currently on a 45 minute hold attempting to upgrade a category 1-5 certificate to a Cat 8 to attach to a book. No one knows how to do this and three leads have now said that they are no longer allowing these upgrades to take place. The agent who doesn’t know how to do the upgrade doesn’t believe the leads so she keep trying to reach out to someone else.
Here is the kicker, after the call I looked and while the points were adjusted down and the reservation is there with the certificate attached, BUT the upgraded attached certificate shows as a category 7 and the hotel is listed as category 8. Is this bank error in my favor (I.e upgraded at 60k instead of 90k) or is this more likely a problem at check-in at the hotel?!
Jul 18, 2018, 4:29 am
#3907
Join Date: Sep 2008
Posts: 7,875
Can you get more miles/starpoints? If you can get a travel package it is a lot better. You basically get the hotel portion for free.
Jul 18, 2018, 4:33 am
#3908
Join Date: Mar 2014
Posts: 546
Ok, so after 10 more minutes this was figured out. She came back on and said she completed the process of upgrading the certificate and attaching it to the reservation.
Here is the kicker, after the call I looked and while the points were adjusted down and the reservation is there with the certificate attached, BUT the upgraded attached certificate shows as a category 7 and the hotel is listed as category 8. Is this bank error in my favor (I.e upgraded at 60k instead of 90k) or is this more likely a problem at check-in at the hotel?!
Jul 18, 2018, 7:57 am
#3909
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Ok, so after 10 more minutes this was figured out. She came back on and said she completed the process of upgrading the certificate and attaching it to the reservation.
Here is the kicker, after the call I looked and while the points were adjusted down and the reservation is there with the certificate attached, BUT the upgraded attached certificate shows as a category 7 and the hotel is listed as category 8. Is this bank error in my favor (I.e upgraded at 60k instead of 90k) or is this more likely a problem at check-in at the hotel?!
Jul 18, 2018, 8:03 am
#3910
Join Date: Dec 2012
Programs: Marriott Plat; Hilton Gold, WN CP, Alaska MVP
Posts: 85
Jul 18, 2018, 8:09 am
#3911
Join Date: Mar 2014
Posts: 546
Not necessarily. Here's another possibility: Marriott intends to honor the current certificates at hotels of the same new category as stated (current category) on the certificates post August. Even though most of us thought this is highly unlikely, but it's not outside of realm of possibilities.
Jul 18, 2018, 9:10 am
#3913
Join Date: Dec 2012
Programs: Marriott Plat; Hilton Gold, WN CP, Alaska MVP
Posts: 85
Reservation is in Late March. Category 8 hotel costs 40k per night currently and that is what shows on the reservation. What is attached to the reservation is a 7 night category upgrade certificate.
Jul 18, 2018, 10:04 am
#3914
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
I am starting to get dizzy reading all these numbers. LOL! Perhaps that is why Marriott still couldn’t find a perfect workaround to handle all scenarios :-)!
Jul 18, 2018, 12:16 pm
#3915
Join Date: May 2018
Location: BWI
Posts: 5
Is there any consensus on how long it takes for the points balance to be adjusted after receiving the certificate? I redeemed for a certificate a little while ago but my points balance has not been adjusted.