Marriott Travel Packages

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Legacy to New Travel Package Conversion (effective August 2019)
A Marriott supervisor can currently convert your legacy travel package into the new category mapping. If you hold a Category 6, 8, or Tier 1-3 legacy certificate, it's ideal to downgrade your certificate before converting so that points don't potentially get lost in the process.

The codes for the new partial packages are:
New Cat 1-4: QP83
New Cat 5: QP91
New Cat 6: QP99
New Cat 7:

Originally Posted by Marriott Rewards Insider
Members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
  • Select “Packages - Deals” from the “Topic” drop down menu
  • Submit your request
As a reminder, status.marriott.com will periodically have additional updates.
Source: https://www.flyertalk.com/forum/marr...es-update.html

The legacy certificates map to the new certificates as such:
Cat 1-5 => Cat 1-4
Cat 6 => Cat 1-4
Cat 7 => Cat 5
Cat 8 => Cat 5
Cat 9 => Cat 6
Tier 1-3 => Cat 6
Tier 4-5 => Cat 7
==================================================

If you are unsure where you will use your 7 night stay, when you request the package, just ask for a category 1-5 hotel. That way you are out of the least number of points. If later, you decide to book for a higher level category, then you can do so and pay the difference the travel package points. If you can't use your certificate within the year, then as close to the one year anniversary (without going over!) call to extend the certificate for one more year. That's as long as they will typically allow, one extension. There is an option to expedite the mileage delivery to within three business days (sometimes faster) for $15. There are reports that this fee may be waived for platinum members.

Effective April 1 2017 re: Southwest & the companion pass:

"Purchased points, points converted from hotel and car loyalty programs, and e-Rewards, e-Miles, Valued Opinions and Diners Club, points earned from Rapid Rewards program enrollment, tier bonuses, flight bonuses, and partner bonuses (excluding points bonuses earned on the Rapid Rewards Credit Cards from Chase) do not count toward Companion Pass."
************
Can I book SPG properties with my Marriott Travel Package? As of 9/1/2018 apparently not. see https://www.flyertalk.com/forum/30155836-post6529.html
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Old Aug 21, 17, 8:21 am
  #2446  
 
Join Date: Aug 2014
Programs: Southwest CP, Hyatt Diamond, Hilton Diamond
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Originally Posted by amexha View Post
Is there any way to change a 7 night cert to points?
Just book a hotel with the certificate and then cancel the stay - it will return as points rather than a 7-night certificate. That's probably easier than finding an agent that will easily do the cert to points conversion. You'll receive back 45,000 points for the Cat 1-5 7-Night Certificate and you'll receive back any additional points spent to upgrade. For example, I had a Cat 9 cert that I cancelled and I was returned 165,000 points (the 120,000 I spent to upgrade plus the 45,000 for the original 1-5 cert).
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Old Aug 21, 17, 10:12 am
  #2447  
 
Join Date: Mar 2009
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I was under the impression that if you cancelled a 5 or seven night reservation where a travel package certificate was used that the certificate would go back into your account for future use.
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Old Aug 21, 17, 10:50 am
  #2448  
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
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Originally Posted by jtp1947 View Post
I was under the impression that if you cancelled a 5 or seven night reservation where a travel package certificate was used that the certificate would go back into your account for future use.
That is what happened to my existing TP hotel cert.
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Old Aug 21, 17, 11:17 am
  #2449  
 
Join Date: Oct 2011
Posts: 164
I initiated a transfer to Aeroplan on Friday to get the 35 percent bonus, the points have not hit my Aeroplan account as of today and it is the last day the promotion is in effect, when the points post to Aeroplan will they reflect the same day the transfer was initiated so I can get the 35 percent bonus?
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Old Aug 21, 17, 11:30 am
  #2450  
alc
 
Join Date: Dec 2008
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Originally Posted by Willbur View Post
Just book a hotel with the certificate and then cancel the stay - it will return as points rather than a 7-night certificate. That's probably easier than finding an agent that will easily do the cert to points conversion. You'll receive back 45,000 points for the Cat 1-5 7-Night Certificate and you'll receive back any additional points spent to upgrade. For example, I had a Cat 9 cert that I cancelled and I was returned 165,000 points (the 120,000 I spent to upgrade plus the 45,000 for the original 1-5 cert).
My experience is that this only work if you cert is listed as "45,000" points instead of the standard "270,000" points. As others had commented already if you cancel a booking that use the cert, it will go back to the list of unused certs, just like the credit card free night. But for certs that got converted somehow as 45,0000 points (either via cert extension or upgrade/downgrade cat) those one will not return as a unused cert, it will just put 45,000 points in your account.
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Old Aug 21, 17, 10:19 pm
  #2451  
 
Join Date: Aug 2014
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Originally Posted by alc View Post
My experience is that this only work if you cert is listed as "45,000" points instead of the standard "270,000" points. As others had commented already if you cancel a booking that use the cert, it will go back to the list of unused certs, just like the credit card free night. But for certs that got converted somehow as 45,0000 points (either via cert extension or upgrade/downgrade cat) those one will not return as a unused cert, it will just put 45,000 points in your account.

Good to know. I've had it happen to me three times now and it's annoying because I then have to call and have them convert my points back to a certificate to be able to use it.

So if I'm reading your post correctly, a certificate booked directly as a Cat 9 and later cancelled will return as a Cat 9, but if you book a Cat 1-5 and then upgrade it will return as the points? Is that right?
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Old Aug 22, 17, 5:18 am
  #2452  
alc
 
Join Date: Dec 2008
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Originally Posted by Willbur View Post
So if I'm reading your post correctly, a certificate booked directly as a Cat 9 and later cancelled will return as a Cat 9, but if you book a Cat 1-5 and then upgrade it will return as the points? Is that right?
I only ever book my travel package as the CAT 1-5, so, I can't say for sure on what you desc above is correct or not. I was only sharing on my own experience when I cancel cert booking, when it will return as cert vs. as points.

--- different topic ---

BTW, while we are on this topic on cancelling a cert booking and return as points. There is another potential trick for those want to extend their certs for more than 2 years. I haven't try this myself, but since they went back as points, you need to call (as Willbur also confirmed above) to re-issue the cert. That cert is valid for 1 year from that re-issue date.

So, say you start a cert that expire on June 2017. You call in late May and extend it and now the new expiration date is May 2018. You upgrade that cert to CAT >5, make a booking for some future date in 2018 (say in April 2018). Come March 2018, you cancel this booking (and based on my experience on a couple boookings) you end up with points back in your account. So, you now call in again and ask to get your cert back and also request to be back to a CAT 1-5 cert. The agent had no choice but need to re-issue the 7-night cert and now that cert will expire in March 2019.

Again, I haven't try this yet to expire a cert beyond 2 years. And who knows what will happen after the new program combine with SPG. Just thought to share what I noticed with these certs and it's expiration dates as I take different actions (cert extension, CAT upgrade, booking that return as points, and CAT downgrade) separately on different certs.
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Old Aug 22, 17, 8:51 pm
  #2453  
kkl
 
Join Date: Feb 2010
Posts: 702
7 night package rejected

Applied a 7 night stay package certificate for JW Beijing for an immediate family member.

Family member name has been attached to reservation but they are not let them check in. Saying certificate only applies to account holder??

They want me to rebook the room using points instead of the certificate.
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Old Aug 22, 17, 9:10 pm
  #2454  
t1c
 
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Originally Posted by kkl View Post
Applied a 7 night stay package certificate for JW Beijing for an immediate family member.

Family member name has been attached to reservation but they are not let them check in. Saying certificate only applies to account holder??

They want me to rebook the room using points instead of the certificate.
Yes this is correct it is only for you..
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Old Aug 22, 17, 9:12 pm
  #2455  
kkl
 
Join Date: Feb 2010
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Originally Posted by t1c View Post
Yes this is correct it is only for you..
I have booked multiple packages for other members and have never been informed of this while on phone to plat csr, when applying the certificates and adding second person to reservation
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Old Aug 22, 17, 10:14 pm
  #2456  
alc
 
Join Date: Dec 2008
Posts: 4,509
my comment is that were you be able to look up the reservation using your family member name?

I normally look up the reservation at the following link without login to your Marriott account first:

https://www.marriott.com/reservation...Reservation.mi

Enter the check-in guest names to ensure they are listed on it.

Also, make sure it is the check-in guest set as the "Primary Guest" and not the "Secondary Guest" i.e. that means if you look up the reservation within your account after you login, it will show their name as well and not yours.
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Old Aug 22, 17, 10:20 pm
  #2457  
 
Join Date: Jun 2008
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This happened to me at the Atlanta Marquis. My sister and I were on a reservation for two rooms. One was a points redemption. The other was a cert. They would not let her check in to the cert redemption because it was only valid for me. Ultimately, she checked in with her credit card and when I got there an hour later it was switched back to the cert. I did not realize, though, that a seven day cert package was handled this way.

Members try to game the system by putting in a second name and having the second person check in and say that the named member will be showing up later, but this is gaming the system. Once the hotel figures out the named member will not be arriving, the hotel does not have to honor the cert. Either this hotel is being vigilant or your family member said something to arouse suspicion.

Your best bet would be to call Marriott and see if they will reissue the cert in your family member's name. The cert associated with the travel package appears to have been issued in your name. The hotel isn't going to waive rules for you but maybe Marriott will help. I don't see anything in the T&Cs that requires the cert be issued in your name, but obviously it has been. Good Luck.
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Old Aug 23, 17, 4:50 am
  #2458  
alc
 
Join Date: Dec 2008
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Originally Posted by CJKatl View Post
This happened to me at the Atlanta Marquis. My sister and I were on a reservation for two rooms. One was a points redemption. The other was a cert. They would not let her check in to the cert redemption because it was only valid for me. Ultimately, she checked in with her credit card and when I got there an hour later it was switched back to the cert. I did not realize, though, that a seven day cert package was handled this way.

Members try to game the system by putting in a second name and having the second person check in and say that the named member will be showing up later, but this is gaming the system. Once the hotel figures out the named member will not be arriving, the hotel does not have to honor the cert. Either this hotel is being vigilant or your family member said something to arouse suspicion.

Your best bet would be to call Marriott and see if they will reissue the cert in your family member's name. The cert associated with the travel package appears to have been issued in your name. The hotel isn't going to waive rules for you but maybe Marriott will help. I don't see anything in the T&Cs that requires the cert be issued in your name, but obviously it has been. Good Luck.

Just thought to comment that Marriott officially allow you to redeem your points or certs for someone else. The only item that you can't use it as a "gift" is the free night from the credit card.

Here is the respond I got from Marriott last year via email:

Thank you for contacting Marriott Rewards.

The hotel rewards that you redeem your points for are transferable for another person's use. This would include the Travel Package hotel rewards.

However, the free night certificates earned through promotions and the Marriott Rewards Credit Cards from Chase are not transferable. These rewards are only for the member's use.

Thank you for choosing Marriott.
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Old Aug 23, 17, 6:57 am
  #2459  
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Originally Posted by alc View Post
Just thought to comment that Marriott officially allow you to redeem your points or certs for someone else. The only item that you can't use it as a "gift" is the free night from the credit card.
Correct, but as CJKatl mentions the OP will probably need to call Marriott to have the cert re-issued in the family member's name.
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Old Aug 23, 17, 7:05 am
  #2460  
kkl
 
Join Date: Feb 2010
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Originally Posted by hhoope01 View Post
Correct, but as CJKatl mentions the OP will probably need to call Marriott to have the cert re-issued in the family member's name.
I had normally just attached the person as an additional guest. and has always worked fine.

Marriott Osaka
Prince Sakura Tokyo
RC HK

all worked without any problems. First time I had encounterd this.

After about 90 mins on the phone with Marriott CSR and they liased with the rewards team and hotel and managed to sort it.
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