New E-mail confirmation
 

I make 99% of my reservations on the Marriott.com site and I have always requested a confirmation to be sent to my e-mail address; the confirmation has always been in "text only" form. It's easy to print this out. Now confirmations come as an attachment to your e-mail, opening it shows its full of photos, advertisements, etc...unnecessary stuff.... Yes it can be printed out, if you want to waste your color ink cartridge.. ....Why did the web people at Marriott go to this??? is there an oprion to get the "text only" version as an option. I have already e-mailed Marriott, and am awaiting a respose; phoning around did no good; hopefully a Marriott corp person will get this post. Thanks

Well, I looked at one of my Marriott confirmations and on hotmail, at least, near the top left, right under where you'll see your login id ([email protected]) are several options, from left to right they are:

Reply,Reply All,Forward,Delete,Block,Junk,Put in Folder,Print View,Save Address....

"Print View" is the one you want to click on.

Don't know what email service you are using as it's not in your profile, but I'd think it would be there somewhere.

No ads or promotions or email banners. I hope this helps, but realize that it may not. So many things depend on other things, but just speaking for myself, I've always had this option available (well, in recent times, of course) from Marriott reservations. http://www.flyertalk.com/forum/smile.gif


[This message has been edited by hnechets (edited Mar 05, 2004).]

I also don't like this new HTML email - can't find how to return it back to text.

Actually I really hate this new change http://www.flyertalk.com/forum/frown.gif

[This message has been edited by back seat (edited Mar 16, 2004).]

I tried opening the attachment off of my server's website and couldn't. I then downloaded onto another computer and was advised that the attachment had been deleted as unsafe.

Called Marriott and obtained copy via the U.S. Mail.

Don't know what's up with its attachments now.

Deleted

[This message has been edited by socrates (edited Mar 23, 2004).]

I would settle for just getting the emails. Since they have converted over, I'm not getting any email confirmations, either from booking on the web our from booking over the phone and requesting an email confirmation

[This message has been edited by longing4piedmont (edited Mar 17, 2004).]

Same here. I just don't get a major service industry company, famed for customer service, so poorly implementing its various IT changes or fixes. How difficult is it to test these things out and get rid of the bugs before inflicting them on your customers? On another irritating IT note, months and months have gone by, and Marriott still isn't able to fix the problem of randomly appearing reservations on the website generated list of reservations. The better the customer, the more reservations one has, the more irritating the problem is. Thus, the best (most frequent) customers, are subject to the greatest irritation. How is it possible that the IT department either doesn't care, can't fix the problem because of a lack of expertise, or doesn't understand the customer service concept that fuels business in the hotel industry? Does the internet department operate in its own little fiefdom, separate from the rest of the company and not subject to the same management? Or does management just not know? (Another reason Marriott, not its customers, is the real loser by not having an official lurker.)

I actually like the new format. Much easier to read. I only wish they would put a map or directions on them like Hilton does.

Problem fixed?
 

The problem seems to be resolved as I am now getting the emails in the new format. Is anybody else getting theirs?