Workaround discovered for one of the website glitches
Jan 22, 2004 | 7:08 am
#1
Original Poster
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Workaround discovered for one of the website glitches
Glitch: When you bring up your list of reservations, current day reservations show as "under way", thereby preventing you from cancelling the reservation online.
Workaround: Copy the reservation number from the list of reservations; then paste the reservation number on the left side of the "confirm or cancel page" (the side of the page where you look up individual reservations by the reservation number and your name rather than by your username and password.) Voila, your current day reservation appears as it did before the website was damaged by Marriott's IT folks, and you can cancel without having to call reservations.
Workaround: Copy the reservation number from the list of reservations; then paste the reservation number on the left side of the "confirm or cancel page" (the side of the page where you look up individual reservations by the reservation number and your name rather than by your username and password.) Voila, your current day reservation appears as it did before the website was damaged by Marriott's IT folks, and you can cancel without having to call reservations.
Jan 23, 2004 | 2:26 pm
#2
Join Date: Feb 2000
Location: Ontario
Posts: 2,394
I prefer my work around - just call the platinum line and chat. Maybe lots of phone calls will prompt them to fix the website.
Jan 23, 2004 | 2:30 pm
#3
Original Poster
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by back seat:
I prefer my work around - just call the platinum line and chat. Maybe lots of phone calls will prompt them to fix the website.</font>
I prefer my work around - just call the platinum line and chat. Maybe lots of phone calls will prompt them to fix the website.</font>
Jan 24, 2004 | 10:14 am
#4
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,595
I too have been calling the elite line.
I start every conversation with, "I was trying to use the web site but...".
Maybe if they see a big enough spike in calls (and the cost associated with them) they will fix the site.
I start every conversation with, "I was trying to use the web site but...".
Maybe if they see a big enough spike in calls (and the cost associated with them) they will fix the site.