|
Originally Posted by shoreline
(Post 19318668)
Marriott seems to be somewhat easier to work with than some of the other chains when it comes to these situations.
All chains may cancel (upon their discretion), but it is my opinion that Marriott has a little more empathy than others. Another great benefit of Marriott loyalty! ^;) |
my rule of thumb over the years has always been to listen to the guest and make a case by case decision...as mentioned before call (flight was cancelled and couldn't arrive - absolutely no problem, found a gray hair and was too upset to travel...most likely not - honestly forgot to call and cancel and you're very loyal and this is the first time (and yes there are ways to track this) I'd probably error on the guests side
|
| All times are GMT -6. The time now is 5:11 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.