I call the MR number on the back of my plat card. I never realized that it was generic for all MRs, because the handling has been quick. Yes, I have to give my number and zip code, and state my business to the automated system, and quickly connect to a helpful rep. Maybe I'm in the minority.

Good tip I didn't know about. Then again, I have had the issues others have. Doesn't mean they don't exist . . . just haven't run into them yet.

"polecat, although I left this out of my original post in the interest of brevity, I did say the word "representative" at least 5 times during my call. Thank you, though, for proving your own point by complaining about my complaint.

Caldrich...don't think this is a fair comment...first your post was anything but brief....longer then 95% of all posts....second try your call again saying representative...I did, and was transferred after saying it once...is it possible you have a dialect in your voice making it un-understandable? seems to work for others...and he merely points out your quick lack of patience when things don't immediately fall your way...

Say: "Missing Platinum Arrival Gift". That will solve your problem. :cool: No need to repeat over and over again and have the system guess what you want . . . you want a rep. "Missing Platinum Arrival Gift" has worked each and every time for me so far.

I'm not saying it should work this way, I'm again saying it will solve your problem, and alleviate some frustration.

MR number, zip code, "Missing Platinum Arrival Gift", and a short wait (under 1 minute) for a rep, and a helpful rep. Lucky so far, I suppose.

It's a pretty sad commentary if it recognizes MPAG because that means it happens a lot!

Cheers.

I guess there's two ways to view this...the way you state or another as to having sufficient foresight to cover as many circumstances as possible...

Plat Customer Support phone hell
 

Used to be able say "rep" and get thru quickly to a live person (yes, maybe give MR #, but quick routing)

Now the automated system insists on more questions about your reason for calling and has on occasion misunderstood, changed my account in an unit ended manner and created a bigger mess!!!!!

Give me a live person!

Call the Marriott Plat ressie line, and asked to be transferred to MRCS - you get 2 live people & without hassles! :)

Cheers.