Renaissance Barcelona Fira Hotel, Spain [Master Thread]
Sep 10, 2016, 12:04 pm
#121
Join Date: Mar 2004
Location: Seattle, WA
Programs: AA EXP 1MM, UA Silver, HH Gold, IHG Platinum, Marriott Titanium
Posts: 794
Anyone else here not receive the Chase Marriott Rewards Credit Card 5X points at this property?
When Checking Out, The clerk took my card and put it in a handheld chip card reader for the property charges. It did not post on the Chase site as a Marriott/Renaissance property. Instead shows the charge as: Hotel Fira(Doskasde S.A.Hospitalet)
Chase sent me the message (and credited me the missing points as a goodwill gesture)
With the note:
Hotel Fira(Doskasde S.A.Hospitalet) has a business code
of Lodging-Hotels, Motels, Resorts, - not elsewhere
classified, which does not qualify to earn bonus points.
-I've had this happen with the Courtyard property in Madrid, also. Is this an issue when payment isn't processed to the card on file via the Marriott res system? I was surprised they asked for my card at checkout. Would hate to lose out again, since chase said this was a 1 time deal.
Had a great stay at the property and want to come back in the future, but want to figure out why this didn't happen.
When Checking Out, The clerk took my card and put it in a handheld chip card reader for the property charges. It did not post on the Chase site as a Marriott/Renaissance property. Instead shows the charge as: Hotel Fira(Doskasde S.A.Hospitalet)
Chase sent me the message (and credited me the missing points as a goodwill gesture)
With the note:
Hotel Fira(Doskasde S.A.Hospitalet) has a business code
of Lodging-Hotels, Motels, Resorts, - not elsewhere
classified, which does not qualify to earn bonus points.
-I've had this happen with the Courtyard property in Madrid, also. Is this an issue when payment isn't processed to the card on file via the Marriott res system? I was surprised they asked for my card at checkout. Would hate to lose out again, since chase said this was a 1 time deal.
Had a great stay at the property and want to come back in the future, but want to figure out why this didn't happen.
Sep 10, 2016, 12:39 pm
#122
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
Yeah - also happened to me at a property in Madrid (Courtyard) - it was back in October, so going to be more difficult getting those back points
Sep 12, 2016, 11:33 am
#123
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
I always include the Marriott URL for the property in my request (http://www.marriott.com/hotels/trave...na-fira-hotel/).
I have never been denied the bonus points in my request. The property will likely never fix its categorization. True for most Autograph and outside properties that came into the family.
Rasheed
Sep 12, 2016, 2:29 pm
#124
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
This property doesn't use the right MCCs or "obvious" charge name for a Marriott property which is why Chase doesn't see it.
I always include the Marriott URL for the property in my request (http://www.marriott.com/hotels/trave...na-fira-hotel/).
I have never been denied the bonus points in my request. The property will likely never fix its categorization. True for most Autograph and outside properties that came into the family.
Rasheed
I always include the Marriott URL for the property in my request (http://www.marriott.com/hotels/trave...na-fira-hotel/).
I have never been denied the bonus points in my request. The property will likely never fix its categorization. True for most Autograph and outside properties that came into the family.
Rasheed
Sep 14, 2016, 9:00 am
#125
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
Thanks for the tip off. Also didn't receive my 5X points, sent a secure message (to Chase Canada in my case), and annoyingly received a message back stating that "You must contact Marriott Rewards at 1-800-450-4442 for all questions on missing rewards." Ugg. Now I have to try to explain to Chase, in words of one syllable, why it's their problem, and not Marriott's. However, as I had some other issues with the hotel during our stay, I will be sending a terse email to Marriott as well. Bloody annoying.
Sep 14, 2016, 6:10 pm
#126
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
Thanks for the tip off. Also didn't receive my 5X points, sent a secure message (to Chase Canada in my case), and annoyingly received a message back stating that "You must contact Marriott Rewards at 1-800-450-4442 for all questions on missing rewards." Ugg. Now I have to try to explain to Chase, in words of one syllable, why it's their problem, and not Marriott's. However, as I had some other issues with the hotel during our stay, I will be sending a terse email to Marriott as well. Bloody annoying.
Yeah it's Chase's problem - not Marriotts.
Jul 30, 2017, 5:38 am
#127
Join Date: Oct 2015
Location: London, UK
Programs: BA, IHG, Hyatt
Posts: 268
Hey guys, booked a stay here end of August. Got a Suite and it says there's a complimentary mini-bar available in the room. Does anyone know what's actually included in there? Just soft drinks or some beer/wine as well? Cheers!
Jan 18, 2018, 1:19 am
#128
Formerly known as Stephenk19
Join Date: Nov 2011
Location: Munich, Germany
Programs: Free Agent
Posts: 409
I stayed at the Renaissance for four nights in April 2017. Hotel was very modern and had a vibrant feel. Breakfast was also superb and the "open" floors were pretty cool. Only downside is the location is not the most ideal, yet close to a subway stop so it was not too painful to get downtown. Some pictures from our stay: https://www.thetravelingexpats.com/r...arcelona-fira/
May 5, 2019, 9:32 pm
#131
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Renaissance Fira Hotel - Barcelona - any way of getting access to hotel when sold out
I was interested in this hotel - Renaissance Fira Hotel - near the end of Sept/early Oct.
But the hotel is sold out then - it is within easy walking distance to
I am one of the medical oncologists who plan to attend that conference.
I have Marriott Bonvoy Platinum Elite status - but I guess that will not get me access to a room in a sold out hotel such as this?
Can one be put on a waiting list? Any other possible ways of getting hotel access?
But the hotel is sold out then - it is within easy walking distance to
Fira Gran Via Convention Center, Hospitalet de Llobregat
where a medical oncology conference (at least 30,000 attendees) is being heldI am one of the medical oncologists who plan to attend that conference.
I have Marriott Bonvoy Platinum Elite status - but I guess that will not get me access to a room in a sold out hotel such as this?
Can one be put on a waiting list? Any other possible ways of getting hotel access?
May 5, 2019, 11:42 pm
#132
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
If you can't get a room through the conference organizers, you can try contacting in-house (not central) reservations, but I doubt you'd have much luck. Otherwise, just wait and watch. Unfortunately, only titanium and ambassador members have the ability to get guaranteed bookings at sold-out hotels
May 6, 2019, 2:45 am
#133
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
If you can't get a room through the conference organizers, you can try contacting in-house (not central) reservations, but I doubt you'd have much luck. Otherwise, just wait and watch. Unfortunately, only titanium and ambassador members have the ability to get guaranteed bookings at sold-out hotels
48-Hour Guaranteed Availability may not be available on certain limited dates (e.g., special events).
May 6, 2019, 4:42 am
#134
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,481
Main thread.
Renaissance Barcelona Fira Hotel, Spain [Master Thread]
When a property is sold out for a conference, it is sold out. The conference organizer may have some rooms reserved or they maybe released back to inventory shortly before conference.
Renaissance Barcelona Fira Hotel, Spain [Master Thread]
When a property is sold out for a conference, it is sold out. The conference organizer may have some rooms reserved or they maybe released back to inventory shortly before conference.
May 6, 2019, 4:43 am
#135
Join Date: Nov 2017
Programs: AA EXP, Marriott Bonvoy titanium
Posts: 537
Don’t expect any rooms on holds this hotel. The fira is a massive convention area. That said for Mac which sees 100,000+ people show up I have noticed starting a couple weeks prior to the event rooms begin to open from people who booked in advance but drop out of the event
best bet here
best bet here