rate change after confirmation e-mail (no breakfast)
 

I found an old similar thread, here, but nothing recent.

I reserved 3 months ago a AAA rate at a Marriott Resort (and Casino) in the Caribbean that included free breakfast for 2 adults (and under 12s) and now when I go online into my reservation I don't see the free breakfast component.

I called the 800 number, the first person I talked to "looked" at the reservation, and couldn't see it. She found a "better" rate, but it didn't include breakfast (less cash, but no breakfast).

She put me on hold to talk to a manager. As I get on hold, I get a new confirmation e-mail for the rate she wanted to give me!

She tells me that she talks to a manager, and they've resolved the situation and noted the free breakfast. I get a new confirmation e-mail with my old rate, but no "free breakfast" verbiage.

I will bring my original confirmation with me, but there is always the wording at the bottom that whatever is in the official reservation holds.

Anyone else have any recent experience with this?

Thank you.

Just a suggestion - you may get more traction on this thread if you provide a location or at least a Marriott brand for which you're inquiring. @:-)

Just curious - why does the property or brand matter, unless you think it's something the property does often?

To the OP - you could contact MR & request a fax # to fax your original confirmation showing the breakfast included, and ask that they confirm your 'new' confirmation matches it. For certain I'd bring the original confirmation w/ you when you check in, as well as a memo detailing the various changes MR ressies made to show a timeline/trail.

Good luck!

Cheers.

happened to me at least twice. Each time I just showed them the email receipt in my email upon checkout and every time charges were removed no problem. Marriott and Hilton are pretty good in that regard.

How would any of us know if it's a regular practice for that property if the property (or its brand) isn't mentioned? My point is (which is one you've shared on countless other threads), the more details provided by the OP, the better the response from the FT community.

Fajimenez, thanks for providing some additional information. As you can see, this thread is now getting some activity and will hopefully deliver some helpful data points soon. ;)

Unfortunately the ability to fax confirmations was removed a while ago (at the end very few folks were requesting fax confirmations)

I don't mind providing more information -- to a point -- before the trip.

I'll update the thread after the trip.

Thanks to everyone who has provided some info. I appreciate the help!

Its happened a couple of times to us before; once where they showed wrong dates of our reservation and another time they showed a wrong rate. Both times I was able to have this resolved over phone before we went on our vacation. Do not like any uncertainties when vacationing with family.

Actually I thought of what you said after I posted, but I thought of it after I shut down the computer & didn't want to restart it just to come on & edit. Figured it could wait until this morning.

I'm talking in reverse socrates - ie, get a # to fax TO Marriott the email confirmation so they can see that breakfast was included & then fix the reservation so it's the original one, and not 'hope' that it gets fixed/then find out upon arrival it wasn't.

Shrug - I don't see why the need not to mention the property. If you do, as plagwate mentions, someone may come along & say they've encountered the same situation w/ that property & so you'll know it's something that happens w/ that particular property. Or they may say nope, haven't had that experience. Must be a glitch, and you'll know it was just that.

Thanks for offering to provide a post-trip report.

Cheers.