Marriott Rewards Customer Service....Nonexistent?
 

Hello all,

I am relatively new to the Marriott Rewards program. I'm Platinum in Starwood's Preferred Guest and 95% of my travel is at Starwood properties. I would like to start using Marriott more often but my first impressions of the program are less than wonderful.

I joined the Marriott program online. I received my account number online and was told that an email would follow in a week with a password for online access. It's been better than a month and I've received nothing. I've contacted customer service several times to no avail. I send emails and no one responds. Wehn I call I'm told I must send another email. This is crazy!

I've had 2 Marriott stays since joining Marriott Rewards. I'd like to be able to go online and see if they posted. Is this lapse in service common in the Marriott program? Am I better off sticking with Starwood? I'm starting to get that feeling.

Thanks,

winstoda

In general, Marriott's customer service is pretty good. I would avoid using email though.

To view your account, you can go to marriottrewards.com, click on your account and register as a new user.

Hi Hawkeye,

I've tried viewing the account the way you suggest. The problem is that since I've already tried to register the account once to no avail, I can't register it again. I get an error. When I call about the error I'm told it's a technical issue and I need to send an email. It's a very frustrating circle!!!

Sorry for your problems. They have some problems with online access, however I've been happy with email turnaround time recently:

Emailed on Sunday about bad hotel stay.
Got reply Wednesday morning saying they'd investigate.
Hotel manager called me Wednesday afternoon.