Singapore Marriott Tang Plaza Hotel (Orchard Road) [Master Thread]
#331
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; IHG Plat; Hilton Diamond
Posts: 11,718
Its been about 10 years since I last stayed at this hotel and from the comments, it looks like it has really bottomed out. I can remember getting treated very nicely as a Plat back then. They even noticed one of my trips was over my birthday and they gave me a very nice cheesecake. And they gave me the whole thing, not just a slice. I can't remember the views any longer, but I do remember the windows along the outer wall were enormous and the rooms they gave me were larger than a normal hotel room I get in the US.
#332
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 70,969
#333
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I had a very nice room in December 2015. It was newly renovated. They even put a Christmas tree decorated with lights and bulbs in my room.
#334
Join Date: Oct 2015
Posts: 733
This hotel was generally good when I stayed there and cleanliness or condition of the facilities/amenities were no issue. There were a few issues that I had to bring up. Staff (particularly in the lounge) were exceptional though and it made up for quirks.
I did get the impression they're trying to cut corners on costs. For example, they don't provide phone chargers for use by guests except for the staff's own chargers (which is unfair to staff to be pressured to do so). Likewise lounge snacks consisted of just a handful of jars of crackers/candy between breakfast to start of dinner time.
I did get the impression they're trying to cut corners on costs. For example, they don't provide phone chargers for use by guests except for the staff's own chargers (which is unfair to staff to be pressured to do so). Likewise lounge snacks consisted of just a handful of jars of crackers/candy between breakfast to start of dinner time.
#335
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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The rates at this place have been sky-high every time I've checked. Higher than the JW, and similar to the St. Regis. Must be a ton of corporate demand.
#336
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Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,628
Agreed, last time I checked the rate was more than 2x higher than the Fullerton, which is closer to CBD and a much nicer property in every way (except no lounge and no points). I don't get it but I presume the laws of supply & demand haven't been repealed.
#337
Join Date: Jan 2006
Location: ELP
Programs: AA EXP/LT PLAT, Marriott Titanium/LT PLAT
Posts: 4,120
Just finished my stay at this hotel. Booked on Reward points and was available to get 3 to a room without any extra charges. As a Gold so they gave me an upgrade to a higher floor. Since my original room was not ready when I arrived, the higher floor room was ready so I took it.
Two twin beds were actually fullsize beds. Since the third person in my party has some back issues, he doesn't sleep on a bed. Worked out perfect for us as the hotel made a bed on the floor for him and he slept on the floor. Space wise, we were fine. We didn't spent a lot of time in the room anyway. Enough power outlets for all our devices and up to 10 devices allowed per room for free wifi. Closet was big so we put our clothes and bags in there and the room didn't feel crowded at all.
Bathroom was a normal size and we just took turns. Lounge access was given to all three of us without any extra charges. Breakfast was available in the lounge or downstairs -- we chose downstairs everyday. We did use the cocktail hour once and they had mixed drinks and beer for free with some snacks.
Overall, I was happy with this hotel. I don't know why people complain...this hotel worked perfectly for us. It would work for my family also as the pool looks to be a neat place to hang out in the afternoon.
Two twin beds were actually fullsize beds. Since the third person in my party has some back issues, he doesn't sleep on a bed. Worked out perfect for us as the hotel made a bed on the floor for him and he slept on the floor. Space wise, we were fine. We didn't spent a lot of time in the room anyway. Enough power outlets for all our devices and up to 10 devices allowed per room for free wifi. Closet was big so we put our clothes and bags in there and the room didn't feel crowded at all.
Bathroom was a normal size and we just took turns. Lounge access was given to all three of us without any extra charges. Breakfast was available in the lounge or downstairs -- we chose downstairs everyday. We did use the cocktail hour once and they had mixed drinks and beer for free with some snacks.
Overall, I was happy with this hotel. I don't know why people complain...this hotel worked perfectly for us. It would work for my family also as the pool looks to be a neat place to hang out in the afternoon.
Last edited by anaggie; Mar 21, 2018 at 6:44 pm
#339
Join Date: Apr 2014
Location: HKG, KUL
Programs: MH, CX Marco Polo Silver
Posts: 179
I am sitting in the lounge now because my supposed "suite" upgrade is not ready, despite the email exchange prior to arrival.
I also learned something new at this property, according to the staff Vera, Plat only suppose to get the 'a category" higher than original booked room.
Also, I suspect my LNF rate was not pleasant to the hotel management?
NOW I regretted I cancelled my Fairmont Upgraded Penthouse suite.... (running for lifetime status on Marriott).
I also learned something new at this property, according to the staff Vera, Plat only suppose to get the 'a category" higher than original booked room.
Also, I suspect my LNF rate was not pleasant to the hotel management?
NOW I regretted I cancelled my Fairmont Upgraded Penthouse suite.... (running for lifetime status on Marriott).
Last edited by allanyong; May 3, 2018 at 10:35 pm Reason: add content
#340
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I am sitting in the lounge now because my supposed "suite" upgrade is not ready, despite the email exchange prior to arrival.
I also learned something new at this property, according to the staff Vera, Plat only suppose to get the 'a category" higher than original booked room.
I also learned something new at this property, according to the staff Vera, Plat only suppose to get the 'a category" higher than original booked room.
Last edited by hockeyinsider; May 4, 2018 at 9:11 am
#341
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Complimentary Room Upgrade: Based on room availability at check-in and limited to a Member's personal guestroom. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites. All upgrades are granted on a space-available basis, as determined at the time of check-in. Upgrades are subject to availability and identified by each hotel. Not available at Marriott Vacation Club.
There are many hotels that have a policy of only UG one room type but this is usually noted both when making the reservation and at the time of booking. For example, many beach properties limit UGs so members will not expect a two room beachfront suite when booking the cheapest closet. None of these hotels is violating a published, advertised Marriott policy.
Last edited by CJKatl; May 4, 2018 at 7:11 am
#342
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Where? I just looked and found no language in the T&Cs limiting the UG to one room type. It is still based on availability as determined by the hotel. Other room types are shown as being upgrades, but suites are included and UGs are not, as the hotel indicated, limited to a category higher.
#343
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,223
That's really not surprising in Singapore. Is there any other major market where properties are consistently so tight with upgrades?
#345
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,795