"Well the welcome amenity is *free* after all"
May 29, 2012, 11:59 am
#16
Used to be HSDebateCoach
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I can definitely believe the OP claims but I would love the name of the hotel. I have had room service bring me the wrong meal. I have had to call hours after things were supposed to be delivered. And it sounds like it was a rainy night which would slow things down. And sure all of this could happen in one night.
Name the hotel!
Name the hotel!
May 29, 2012, 5:18 pm
#17
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His parting shot to me was - "Please understand sir that paying orders have to take precedent when we are busy and customers that are receiving free gifts or that change their order can't be our priority."
Really? You mean like the $50 overpriced steak I tried to buy? Or the $400/night average room rate I've paid over the dozens and dozens of times I've stayed at this property?
I really wonder why Marriott can't seem to understand that giving perks is only a good thing if they don't blow up in the guest's face. I'd honestly be a happier guest if the welcome points / amenity weren't promised rather than the current situation of front desk confusion, snide remarks, and points that never post. Marriott's attempt to thank us for our loyalty angers me at Marriott way more than it makes me grateful.
Really? You mean like the $50 overpriced steak I tried to buy? Or the $400/night average room rate I've paid over the dozens and dozens of times I've stayed at this property?
I really wonder why Marriott can't seem to understand that giving perks is only a good thing if they don't blow up in the guest's face. I'd honestly be a happier guest if the welcome points / amenity weren't promised rather than the current situation of front desk confusion, snide remarks, and points that never post. Marriott's attempt to thank us for our loyalty angers me at Marriott way more than it makes me grateful.
I can assure you Marriott does understand the value of your loyalty (which is why you are a plat premier)...I would encourage you to take the time to speak with customer service to relate your experience - there appears to be additional training needed.......1/2 of me wants to say thanks "I now have another story of a perfect example of what not to do"....the other half says "gosh - this isn't rock science folks...it's hospitality 101!"
May 29, 2012, 6:36 pm
#18
Join Date: Jul 2005
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Posts: 313
Dillman .. You must be having a good rest, traveling is hard. When you check back in it would be nice to share the Hotel in question.
May 29, 2012, 9:18 pm
#19
Join Date: Feb 2011
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All sarcasm aside, I too call BS until the property is named.
May 30, 2012, 4:31 am
#20
FlyerTalk Evangelist
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Folks,
I just feel the need to go on record here, the OP has been a long time member of FT and very active in the Marriott threads over the years.....I can't recall a time where I personally didn't respect and appreciate his/her posts....while many would appreciate to know the specific hotel involved the OP must have a reason for not posting it and only the OP knows it and we should trust his/her judgement if for no other reason than their history here on FT
I just feel the need to go on record here, the OP has been a long time member of FT and very active in the Marriott threads over the years.....I can't recall a time where I personally didn't respect and appreciate his/her posts....while many would appreciate to know the specific hotel involved the OP must have a reason for not posting it and only the OP knows it and we should trust his/her judgement if for no other reason than their history here on FT
May 30, 2012, 6:06 am
#21
Join Date: Aug 2004
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Soc, WADR that is a double standard IMO. The OP should set an example for others, or not have posted. JMHO
May 30, 2012, 8:11 am
#22
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
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Posts: 5,472
It would be very easy for the OP to either post the name of the property or his reason for not doing such. Absent either one, the usual reason for not posting is to attempt to coerce the property into whatever compensation is wanted under implied threat of posting the name. Usually, this is the domain of newbies and, in my opinion, contrary to the spirit of FT. Here, we don't know because the OP hasn't come back to further elucidate us.
May 30, 2012, 9:28 am
#23
Join Date: Apr 2006
Location: Glasgow, Scotland
Programs: British Airways Executive Club Gold, Marriott Lifetime Platinum
Posts: 226
May be the OP is hacked off at some of the negativity displayed to him in the thread?
I've had some sh*t happen to me in some Marriot properties, but nothing to the scale of the OP problems, and never all at the same time. But I can't imagine what would motivate someone to go to the trouble to write all this unless it was true. What would be the point?
I've had some sh*t happen to me in some Marriot properties, but nothing to the scale of the OP problems, and never all at the same time. But I can't imagine what would motivate someone to go to the trouble to write all this unless it was true. What would be the point?
May 30, 2012, 9:45 am
#24
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Cheers.
May 30, 2012, 11:29 am
#25
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May 30, 2012, 12:29 pm
#26
Join Date: Jul 2008
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In this experience you have two things on your side;
1 - Don't FS Marriott's all offer free food if they don't deliver it in under 45 minutes?
2 - Lack of welcome amenity for platinum guest = $100 (perhaps not exactly according to the T&Cs but I'm reasonably sure they would look on the request favourably in light of your commitment to Marriott and as I'd personally be very unhappy with it being delivered, by the sounds of it 4 hours late, and having to put in a bit of a fight to get it)
I'd be reminding the hotel of their obligations through a polite letter and request for perhaps $150, and with that you can just enjoy a pleasant meal elsewhere at their expense
1 - Don't FS Marriott's all offer free food if they don't deliver it in under 45 minutes?
2 - Lack of welcome amenity for platinum guest = $100 (perhaps not exactly according to the T&Cs but I'm reasonably sure they would look on the request favourably in light of your commitment to Marriott and as I'd personally be very unhappy with it being delivered, by the sounds of it 4 hours late, and having to put in a bit of a fight to get it)
I'd be reminding the hotel of their obligations through a polite letter and request for perhaps $150, and with that you can just enjoy a pleasant meal elsewhere at their expense
May 31, 2012, 5:32 am
#27
FlyerTalk Evangelist
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In this experience you have two things on your side;
1 - Don't FS Marriott's all offer free food if they don't deliver it in under 45 minutes?
2 - Lack of welcome amenity for platinum guest = $100 (perhaps not exactly according to the T&Cs but I'm reasonably sure they would look on the request favourably in light of your commitment to Marriott and as I'd personally be very unhappy with it being delivered, by the sounds of it 4 hours late, and having to put in a bit of a fight to get it)
I'd be reminding the hotel of their obligations through a polite letter and request for perhaps $150, and with that you can just enjoy a pleasant meal elsewhere at their expense
1 - Don't FS Marriott's all offer free food if they don't deliver it in under 45 minutes?
2 - Lack of welcome amenity for platinum guest = $100 (perhaps not exactly according to the T&Cs but I'm reasonably sure they would look on the request favourably in light of your commitment to Marriott and as I'd personally be very unhappy with it being delivered, by the sounds of it 4 hours late, and having to put in a bit of a fight to get it)
I'd be reminding the hotel of their obligations through a polite letter and request for perhaps $150, and with that you can just enjoy a pleasant meal elsewhere at their expense