Unfortunate experience with Marriott rewards program
Feb 13, 2012, 10:28 pm
#1
Original Poster
Join Date: Mar 2002
Location: Basking Ridge, NJ, USA
Programs: SQSolitaire,Hyatt Diamond, Starwood Platinum, CO Platinum,
Posts: 322
Unfortunate experience with Marriott rewards program
I am a Diamond member at Hyatt and top tier at Sheraton. I called the Marriott rewards team in Dec and ask them if I gave them business which is mostly overseas can I get a status. After seeing my details they agreed and I started making bookings for Dec and Jan and till date stayed 21 days in Asia.
Yesterday when I loved in to make my booking for HK it showed Silver status. I am very disappointed by these actions and I would like to get advice from members here or some Marriott team member can help me in this forum.
I am overseas and no help from local Marriott team.
Thanks, Arun
Yesterday when I loved in to make my booking for HK it showed Silver status. I am very disappointed by these actions and I would like to get advice from members here or some Marriott team member can help me in this forum.
I am overseas and no help from local Marriott team.
Thanks, Arun
Feb 14, 2012, 12:56 am
#2
Join Date: Dec 2010
Programs: US CP, MR Plat, SPG Plat, HHonors Gold, National X
Posts: 917
They agreed to what? Did they give you a status match or the Platinum challenge?
Try to give Marriott CS Desk a call and explain calmly the situation. Ask for a supervisor. I believe they can make things right for you. If you have any emails from a challenge or a status match, this will be extremely helpful too.
Try to give Marriott CS Desk a call and explain calmly the situation. Ask for a supervisor. I believe they can make things right for you. If you have any emails from a challenge or a status match, this will be extremely helpful too.
Feb 14, 2012, 1:57 am
#3
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,094
You need to be more specific about asking for a challenge.
It's nice to be Gold in Marriotts in HK - you get lounge access, although the food is not good (haven't tried JW and the Ritz).
It's nice to be Gold in Marriotts in HK - you get lounge access, although the food is not good (haven't tried JW and the Ritz).
Feb 14, 2012, 2:11 am
#4
Join Date: Dec 2009
Location: CDG
Programs: More shiny with hotels than airlines.
Posts: 184
There must be a misunderstanding on what they agreed. Just write them an email, explain that as a top tier member at other programs you have requested a Platinum challenge ; that you have now completed 21 nights so completed your Platinum challenge and so expected to see your status updated as Platinum but only see Silver. I am confident you can have it manually corrected by the CS.
Feb 14, 2012, 5:30 am
#5
Suspended
Join Date: Jan 2003
Posts: 8,720
I am a Diamond member at Hyatt and top tier at Sheraton. I called the Marriott rewards team in Dec and ask them if I gave them business which is mostly overseas can I get a status. After seeing my details they agreed and I started making bookings for Dec and Jan and till date stayed 21 days in Asia.
Yesterday when I loved in to make my booking for HK it showed Silver status. I am very disappointed by these actions and I would like to get advice from members here or some Marriott team member can help me in this forum.
I am overseas and no help from local Marriott team.
Thanks, Arun
Yesterday when I loved in to make my booking for HK it showed Silver status. I am very disappointed by these actions and I would like to get advice from members here or some Marriott team member can help me in this forum.
I am overseas and no help from local Marriott team.
Thanks, Arun
Are you advising that you requested a status match or challenge and you never checked your account before you started your business trip to see just what status you had been granted?
What buisnessman ever embarks on a business trip without having first acquainted himself with a little research before he sets out on such an endeavour?
Last edited by NJUPINTHEAIR; Feb 14, 2012 at 9:28 am
Feb 14, 2012, 2:49 pm
#6
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
"LOVED IN" ????
Are you advising that you requested a status match or challenge and you never checked your account before you started your business trip to see just what status you had been granted?
What buisnessman ever embarks on a business trip without having first acquainted himself with a little research before he sets out on such an endeavour?
Are you advising that you requested a status match or challenge and you never checked your account before you started your business trip to see just what status you had been granted?
What buisnessman ever embarks on a business trip without having first acquainted himself with a little research before he sets out on such an endeavour?
To the OP - others have suggested a course of action that I'd recommend following, especially pititom.
Good luck!
Cheers.