Compensation for Fire Alarm at Marriott
Jan 30, 2012, 9:06 am
#1
Original Poster
Join Date: Dec 2003
Posts: 37
Compensation for Fire Alarm at Marriott
I was at the marriott in park ridge, NJ last night. Fire alarms went off and all guests were sent outside for a few hours. Has anyone been in a similar circumstance and have an idea what proper compensation should be.
Jan 30, 2012, 9:16 am
#2
Join Date: May 2010
Posts: 263
Would you prefer that they disabled the fire alarms so that you were not disturbed in case of a false alarm?
Jan 30, 2012, 9:22 am
#3
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,293
Not trying to be a jerk here but my answers would be:
(a) Yes, I have been in similar situations.
(b) $0
Not sure why compensation would be warranted for a fire alarm. Things happen. I wouldn't think of asking for anything but maybe others think differently when these situations arise. JMHO.
(a) Yes, I have been in similar situations.
(b) $0
Not sure why compensation would be warranted for a fire alarm. Things happen. I wouldn't think of asking for anything but maybe others think differently when these situations arise. JMHO.
Jan 30, 2012, 10:00 am
#4
Join Date: Nov 2005
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Jan 30, 2012, 10:02 am
#5
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Compensation is that there wasn't a fire & you didn't die. Just sayin...
Have been in a few fire alarm situations with different chains. Never occurred to me to ask for compensation.
Cheers.
Have been in a few fire alarm situations with different chains. Never occurred to me to ask for compensation.
Cheers.
Jan 30, 2012, 10:09 am
#6
Original Poster
Join Date: Dec 2003
Posts: 37
I understand that a real fire alarm is not a joke.
But I also believe that a large hotel chain should have a process in place to immediately arrange for the guests to stay at other hotels in the area.
When you stay with a large hotel you're hoping they will take care of you and not make you wait outside in the cold.
But I also believe that a large hotel chain should have a process in place to immediately arrange for the guests to stay at other hotels in the area.
When you stay with a large hotel you're hoping they will take care of you and not make you wait outside in the cold.
Jan 30, 2012, 10:12 am
#7
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I understand that a real fire alarm is not a joke.
But I also believe that a large hotel chain should have a process in place to immediately arrange for the guests to stay at other hotels in the area.
When you stay with a large hotel you're hoping they will take care of you and not make you wait outside in the cold.
But I also believe that a large hotel chain should have a process in place to immediately arrange for the guests to stay at other hotels in the area.
When you stay with a large hotel you're hoping they will take care of you and not make you wait outside in the cold.
BTW - I'm sure the Marriott property didn't want to leave you all out in the cold, but they can't let guests back in until the fire dept gives its ok.
Cheers.
Jan 30, 2012, 10:19 am
#8
Join Date: May 2011
Posts: 76
[QUOTE=SkiAdcock;17915306]Compensation is that there wasn't a fire & you didn't die. Just sayin...
LOL and +1!
LOL and +1!
Jan 30, 2012, 10:20 am
#9
Join Date: May 2010
Posts: 14
Compensation? I don't think that's necessary or realistic. However, a note from the GM explaining what happened might be enlightening (someone set off fire extinguishers on XX floor, etc...)
Jan 30, 2012, 10:25 am
#10
Original Poster
Join Date: Dec 2003
Posts: 37
I would have appreciated at least an offer, like we're not sure when this fire issue will be resolved, but would you like us to check availability at other marriott properties in the area?
I don't think that is an unrealistic expectation.
I don't think that is an unrealistic expectation.
Jan 30, 2012, 10:27 am
#11
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 736
Which hotel was this at?
Jan 30, 2012, 10:29 am
#12
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Join Date: May 1998
Location: DFW,TX USA
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Posts: 1,568
I remember in the old day there was the Courtyard Fire Alarm Beer discount.
Jan 30, 2012, 10:36 am
#13
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Jan 30, 2012, 10:44 am
#14
Join Date: Apr 2010
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Posts: 119
At a non-Marriott hotel in Memphis (Westin Beale Street) we had a fire alarm at 11pm, PLUS then the power went out for the entire hotel (AC included) from 1am to 5am, and when it came back on, the surge blew out EVERY SINGLE LIGHTBULB in the hotel!
There was a sign in the lobby saying no one would be charged for the room for the night before, which was a nice touch.
There was a sign in the lobby saying no one would be charged for the room for the night before, which was a nice touch.
Jan 30, 2012, 10:45 am
#15
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At a non-Marriott hotel in Memphis (Westin Beale Street) we had a fire alarm at 11pm, PLUS then the power went out for the entire hotel (AC included) from 1am to 5am, and when it came back on, the surge blew out EVERY SINGLE LIGHTBULB in the hotel!
There was a sign in the lobby saying no one would be charged for the room for the night before, which was a nice touch.
There was a sign in the lobby saying no one would be charged for the room for the night before, which was a nice touch.
Cheers.