Certificate expiration
#47
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
#48
Join Date: Dec 2004
Location: AUS
Posts: 690
I did, and they found the certificate, so I guess it's merely another website problem.
Thanks, njcommodore! You saved me over a hundred bucks!
(Maybe the website doesn't show certificates if the expiration date is less than or equal to today's date, when they should be using strictly less than. Or it could be related to the problems in this thread.)
Thanks, njcommodore! You saved me over a hundred bucks!
(Maybe the website doesn't show certificates if the expiration date is less than or equal to today's date, when they should be using strictly less than. Or it could be related to the problems in this thread.)
#49
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Can I Get My Free Cat 4 Night on the Expiration Date?
I have a Marriott credit card that gives me a free category 4 hotel night. The reward expiration date is 02/10/2012, which happens to be a special date to my wife and me. Can I get my free night on the 10th or has it expired by then?
#50
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
using it on the 10th is OK, but go ahead and make your online reservation and you can check it out foir yourself as it will confirm using the online cert
#51
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Well, that's part of the problem. While I can see the "Visa free night category 1-4 hotels" certificate in my Account Activity page, I don't see any certificate number nor exactly how I would apply said certificate to a hotel stay. Thus I cannot conduct the test you suggest. What am I missing?
#52
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Well, that's part of the problem. While I can see the "Visa free night category 1-4 hotels" certificate in my Account Activity page, I don't see any certificate number nor exactly how I would apply said certificate to a hotel stay. Thus I cannot conduct the test you suggest. What am I missing?
Go through the booking as usual as if you were using MR points. At one point during the booking, the certificate will show and you will be prompted for confirmation that you want it to be used for the reservation.
#53
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
#54
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
Wish I had seen this earlier - looked yesterday and saw that they took 20,000 points from my account and the certificate is gone too....
#55
Join Date: Dec 2010
Posts: 196
(Oh, just saw your post in the other thread. I didn't waste time emailing, just called them, they fixed it right away.)
Last edited by kar120c; Jan 19, 2012 at 1:01 pm Reason: Saw fwfdan post in other thread
#56
Join Date: May 2011
Location: Lincoln, NE
Programs: Marriott , United, Delta, Priority Club
Posts: 151
Does anyone have any luck in getting these extended by 4 months or so? I've got two that expire May 31st but I'd love to be able to use them for a planned weekend vacation in early September. I am plat so I'm hoping they might be a little more willing to extend them. Thanks.
#57
Join Date: Oct 2005
Location: CVG
Programs: DL PM/MM; MR Gold
Posts: 91
I redeemed a certificate last month for this upcoming weekend (5/11), and when I checked my reservation online today, it stated I do not have enough points to cover my stay (it did not say that prior to today). I called the reservation line and was told that since the cert expired on 5/7 and my reservation is for 5/11, my certificate is no longer valid. The agent transfered me the reward desk and that agent told me the certs will still be honored at least 30 days past expiration, and in some case up to 60 days past expiration - as long as the cert is attached to the reservation. Has anyone else heard of this?
#59
Used to be 'where2next'
Join Date: Jan 2009
Location: Fredericksburg, VA
Programs: MR Platinum
Posts: 63
I have been granted an extension in the past. It is certainly worth calling and making the request. I usually say that I was hoping to use the certificate on my way to a future Marriott Vacation Club stay. They seem to agree if it seems like I want to use the certificate in a way that will generate more Marriott income.
#60
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I definitely agree with this, but don't expect that Marriott will bend the rules every time or specifically for your situation.
There seems to be enough anectdotal evidence that an extension is possible, but that doesn't mean every agent will do it or that specific agents will do it every time.
There seems to be enough anectdotal evidence that an extension is possible, but that doesn't mean every agent will do it or that specific agents will do it every time.