Marriott has eliminated the all-inclusive reward
Oct 19, 2011, 1:21 pm
#16
Join Date: Oct 2009
Location: DFW
Programs: AA EXP, Marriott Plat
Posts: 699
Wow, major negative 
. If it was too expensive for Marriott to continue this at least they should of increased the points rather than entirely eliminate it.
. If it was too expensive for Marriott to continue this at least they should of increased the points rather than entirely eliminate it.
Oct 19, 2011, 1:31 pm
#17
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
OK, it sucks. But at least my heart is beating again knowing its not the Travel packages that are gone.
Oct 19, 2011, 2:28 pm
#19
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Seriously Marriott have you learned nothing from the past? Why do you continue to treat your members with no regard! A little notice would have been nice and very much appreciated! 
Marriott you could learn a thing or two about member communications from SPG @:-)
Marriott you could learn a thing or two about member communications from SPG @:-)
Oct 19, 2011, 2:54 pm
#20
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1, Avis President’s Club
Posts: 3,214
The AI package was for certain Caribbean, Mexico and Costa Rica resorts. Essentially there were two Tiers, and an option for 5 nights or 7 nights. Most food and beverages were included for two adults and two 12 and unders. It could ONLY be booked in conjunction with an award stay at the same property.
As an example, 5 nights food and beverage for 70,000 points at a Tier 1. That is on top of the points required for the room.
A very good deal for some.
to Marriott for this change.
As an example, 5 nights food and beverage for 70,000 points at a Tier 1. That is on top of the points required for the room.
A very good deal for some.
to Marriott for this change.
Oct 19, 2011, 3:11 pm
#21
Join Date: Dec 2006
Location: NYC - upper West Side
Programs: Marriott Bonvoy Lifetime Titanium Elite
Posts: 1,597
Marriott needed to discontinue the Program so they could have money to spend on outside marketing firms to advise them on how to enhance and improve the "My Accounts" section of the website.
Newman
Newman
Oct 19, 2011, 3:40 pm
#22
Join Date: Nov 2007
Programs: aa advantage, marriott rewards
Posts: 63
I really don't understand why anyone would want to eat hotel food for 5-7 days straight. It is totally incomprehensible to me why anyone would pay for the privilege of doing it.
Oct 19, 2011, 3:41 pm
#23
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
We all need wake-up calls to remind us that this is all essentially funny money and could wake up one morning to holding absolutely nothing... Especially since they don't seem to care about the reactions to their actions. What kind a clown is running the show there?
Oct 19, 2011, 3:43 pm
#24
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
to the elimination without any advance notice. And this is a devaluation of points in customer accounts. Given what Hilton has gotten away with, it's not really surprising that Marriott thinks it can get away with a devaluation too.
Oct 19, 2011, 4:24 pm
#25
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
LOL. It would be a lot easier if they tried to improve functionality instead of remove it with each update.
Oct 19, 2011, 6:06 pm
#26
Join Date: Feb 2005
Posts: 261
I was trying to stay at as many Marriotts as possible to get an all inclusive vacation. Thanks for making the decision to switch to Hyatt that much easier. A heads up would have been nice. Very substantial devaluation and poor decision!!
Oct 19, 2011, 7:55 pm
#27
Join Date: Jun 2004
Location: DCA
Posts: 888
That's a fairly random cut. I'm a big fan of the AI concept at Marriott....in my opinion (and yes, I know there are differing perspectives), Marriott AI works well because the hotels are not "engineered" for AI. In other words, normal AI hotels (where everyone is AI) generally feature huge quantities of mediocre food/bev where many people confuse quantity with quality. Marriott resorts would have anywhere from 5-15% of people on AI. In other words, the staff generally knew the rules, but it didn't impact the product. PERFECT.
As someone who has used this is in four locations with my family, cutting this stinks. I wonder if the whole thing has been canned or just the point redemption component? Typically, the hotels offer a per per per day rate of around $140 to take any rate to AI. I wonder if that will still be in place.
As someone who has used this is in four locations with my family, cutting this stinks. I wonder if the whole thing has been canned or just the point redemption component? Typically, the hotels offer a per per per day rate of around $140 to take any rate to AI. I wonder if that will still be in place.
Oct 19, 2011, 8:57 pm
#28
Join Date: May 2009
Location: MSP
Programs: Promus Preferred, ITT Sheraton Club
Posts: 674
48 nights this year. I was hoping to save all my points for an AI Vacation in the Caribbean winter 2012. Cancelled all my Marriott reservations for the rest of the year and I'm going to re-focus my stays on SPG and IHG for other uses.
Sad.
Sad.
Oct 19, 2011, 10:41 pm
#29
Original Poster
Join Date: Jan 2010
Posts: 38
I got totally confusion now. This morning I call again. After talk with the supervise. They did order the travlepackage for me. But they told me "You have to use the 7 night certificate ASAP, Since the hotel will don't accept the certificate reservation shortly". I said "thank you the reminder". And end the call.
After two hours later the guy call back to me. He suggest me to cancle the order, Since the hotel don't accept the certificate reservation right now.
What should I do now?
Marriott did change it? Or the China call center need more training?
After two hours later the guy call back to me. He suggest me to cancle the order, Since the hotel don't accept the certificate reservation right now.
What should I do now?
Marriott did change it? Or the China call center need more training?
Oct 19, 2011, 11:09 pm
#30
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
I think they are confused. IS the 7 night cert in your account online? You should be able to see it.